User Interviews Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Add to compare
Starts from $40, also offers free forever plan
Uber
Adobe
Spotify
intuit
PinterestTrusted by teams including Uber
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
Blogs
What is User Interviews?
User Interviews is a SaaS product designed to bring researchers and participants together to gain insights and inform design projects. This platform utilises qualitative interviews similar to those used in other professions but with the goal of informing a design project. The interviewer creates a list of topics and records the conversation, which can be conducted in person or remotely using video or audio call. User interviews are effective in understanding users' behaviours, emotions and daily routines, as well as how they use products. Time and
Pricing
Starts from $40
Best For
Suited for small teams, SMBs, and enterprise
User Interviews Software Demo
User Interviews was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider User Interviews
- Team types
- Large Enterprises, Medium Business
Why teams choose User Interviews
Reviewers describe it as a legitimate, trustworthy source of extra income from studies.
Incentive payouts are reliable and usually received promptly.
The interface is easy to use with quick navigation and a wide range of studies.
Is User Interviews right for you?
User Interviews pros and cons
- User Interviews pros
Reviewers describe it as a legitimate, trustworthy source of extra income from studies.
Incentive payouts are reliable and usually received promptly.
The interface is easy to use with quick navigation and a wide range of studies.
- User Interviews cons
Some reviewers report incentive gift cards can take too long to arrive.
Several note the platform is not available in their country.
Ready to try it?
Get started with User Interviews
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare User Interviews side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of User Interviews?
User Interviews Pricing Plans
Pay As You Go (Recruit)
Unlimited researcher seats
B2C recruiting (Need B2B? See add-on below)
Automatic scheduling and incentive payments
1:1 and bulk messaging
Unlimited screener survey questions and pages
Show more +
Essential (Recruit)
Includes features of Pay As You Go plan, plus
15 sessions per month
Unlimited rollover sessions
Screener survey library
Access to all previously recruited participants
Show more +
Custom (Recruit)
Includes features of Essential plan, plus
SSO / SAML support
Security review
Customizable contract terms and session volume
Includes features of Add-ons
Free (Research Hub)
Unlimited researcher seats
Up to 100 contacts in your participant CRM
Panel building participant opt-in form
Automatic scheduling, emails, and incentive payments
1:1 and bulk messaging
Show more +
Weighing your options?
Not sure if User Interviews fits your budget?
User Interviews reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 960 reviews, with consistently positive feedback.
What buyers like
- Reviewers describe it as a legitimate, trustworthy source of extra income from studies.
- Incentive payouts are reliable and usually received promptly.
- The interface is easy to use with quick navigation and a wide range of studies.
Common complaints
- Some reviewers report incentive gift cards can take too long to arrive.
- Several note the platform is not available in their country.
Are you using User Interviews?
- See if User Interviews fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of User Interviews?
Analytics (ROI Tracking) is a method of calculating the return on investment from a company's marketing expenditures. Return on marketing in…
Customizability is a key feature that allows users to personalize their software according to their specific needs and preferences. It refer…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Recruitment management is the process of hiring and selecting employees. It comprises responsibilities including posting job advertisements…
Smart Targeting is a key feature of sophisticated software that helps businesses better understand and target their audiences. It uses advan…
The techniques used to monitor, administer, and regulate the survey are called survey management. Preparing mailing labels and calling lists…
User research is a vital aspect of software development that involves understanding the needs, preferences, and expectations of the users. I…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Alternatives to User Interviews
User Interviews Customers
Uber
Adobe
Spotify
intuit
Wayfair
Vistaprint
User Interviews Support Options
Frequently Asked Questions About User Interviews
Common questions buyers ask before choosing User Interviews.
User Interviews is a Survey/ User Feedback Software. User Interviews offers Smart Targeting, Customizability, Feedback Management, Workflow Management, Analytics (ROI Tracking) and many more functionalities.
Buyers commonly note the following limitations of User Interviews: Some reviewers report incentive gift cards can take too long to arrive.; Several note the platform is not available in their country..
Some top alternatives to User Interviews includes Prolific, Survey Anyplace, Brew Survey, SmartSurvey and CheckMarket.
User Interviews offers Freemium, Subscription, Quotation Based pricing models
The starting price of User Interviews is $40
Ready to try it?
Get started with User Interviews
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].