Troops Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Troops offers custom pricing plan
Doordash
Slack
WeWork
LookerTrusted by teams including Doordash
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Troops?
Troops is an innovative enterprise software that acts as the "central nervous system" for businesses looking to improve revenue. It makes managing your CRM easy through seamless integration with both Salesforce and Slack. Troops streamlines users' workflows, improves data accuracy, enhances visibility, and encourages collaboration among team members, so that users can focus on spending more time with customers rather than administrative tasks. Put the control back in your hands and get more time back each day with Troops.
Pricing
Troops offers custom pricing plan
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2SSO & MFA supported
Data residency:Global
Troops Software Demo
Troops was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Troops
- Team types
- Large Enterprises, Medium Business
Why teams choose Troops
Seamless integration with Salesforce and Slack
Streamlines workflows for improved efficiency
Enhances data accuracy for better decision-making.
Is Troops right for you?
What buyers should know before shortlisting Troops
Troops integrates with Salesforce and Slack to centralize CRM workflows and reduce manual data entry. Before shortlisting, verify that your team uses both platforms—Troops adds friction if you rely on other communication tools or CRM systems.
Check whether your Salesforce instance uses custom fields or complex permission models, as Troops may require configuration work to map those correctly. In demos, ask specifically about sync latency between Salesforce and Slack, and confirm that Troops supports your org's API rate limits if you have high-volume activity.
Pricing is per-user-per-month, so calculate total cost across your sales team before committing. Test whether the Slack integration covers your actual workflows—some teams find it works well for activity logging but less so for complex deal workflows that require Salesforce's full interface.
Troops pros and cons
- Troops pros
Seamless integration with Salesforce and Slack
Streamlines workflows for improved efficiency
Enhances data accuracy for better decision-making.
- Troops cons
Requires initial setup for integration
Learning curve for new users
Ready to try it?
Get started with Troops
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Troops side-by-side with top CRM Software alternatives.
What is the pricing of Troops?
Troops uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Troops Pricing Plans
Team
20 users
Automated Salesforce Workflows
Automated Salesforce Reports
Search on Demand (/troops Search)
Intelligent Routing
Show more +
Pro
100 users
All of Team, plus
Unlimited Troops Action Buttons (Update Salesforce from Slack)
Up to 30 Deal Rooms
Phone and Chat Support
Enterprise
All of Pro, plus
Unlimited Deal Rooms
Salesforce Approvals
Troops Alliance Slack Group
Enterprise Support SLA
Weighing your options?
Not sure if Troops fits your budget?
Troops reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 330 reviews, with strong overall satisfaction.
What buyers like
- CRM integration
- Workflow streamlining
- Improves data accuracy
Common complaints
- Requires setup for integration
- May have a learning curve
- Limited to Salesforce and Slack
Are you using Troops?
What users are saying
AU
Anonymous User
08/27/22
"Great auto-reminders to drive revenue"
What do you like best about Troops? I appreciate the constant updates provided by Troops -- it keeps me honest in follow-ups and updates to my ...
Read more
AU
Anonymous User
06/28/22
"Troops integration with Slack is awesome"
What do you like best about Troops? I love that I get alerts when something happens within one of my accounts in Salesforce. I get notifications when ...
Read more
AU
Anonymous User
03/02/22
"Live in one place for all your communication."
What do you like best about Troops? Troops allow me and my teammates to live in one place for all our communication. One of the main reasons we use ...
Read more
MS
Matthew S
01/05/22
"Troops Product Review"
What do you like best about Troops? Slack integration for keeping reps in the loop about hand raisers and MQL's What do you dislike about Troops?
AU
Anonymous User
11/23/21
"GET THE INSIGHT YOU NEED"
What do you like best about Troops? I like you can see what companies are looking into which platforms- it helps with prospecting and having a better ...
Read more
AU
Anonymous User
10/19/21
"very efficient too use"
What do you like best about Troops? how it syncs with slack and salesforce making the sales process easier to document What do you dislike about Troops?
- See if Troops fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Troops?
Business Process Automation has increasingly become a critical factor for the efficiency of any business organization. Business process auto…
Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Workflow configuration comprises of various configuration elements of objects that are essential for automating processes, or "building bloc…
Troops security and data handling
Key compliance certifications and security features for IT and security teams evaluating Troops.
Certifications
Security features
Developer & data
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Troops Customers
Doordash
Slack
WeWork
Looker
Troops Support Options
Frequently Asked Questions About Troops
Common questions buyers ask before choosing Troops.
Troops is a CRM Software. Troops offers Collaboration, Business Process Automation, Workflow Configuration, Calendar Management, Third-party Integration and many more functionalities.
Buyers commonly note the following limitations of Troops: Requires initial setup for integration; Learning curve for new users.
Some top alternatives to Troops includes Bigin by Zoho CRM, Agentforce Sales (formerly Salesforce Sales Cloud), SalesNexus, Netsuite CRM and Salesforce Connect.
Troops offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Troops. You can visit Troops pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].