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9.0

Spot Score

Supportbench - Help Desk Software

Supportbench Pricing Plans & Top Alternatives in 2025

Efficient Support Management for SMBs

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Starts from $32/Month when Billed Yearly

  • Free Trial available

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Supportbench Pricing

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Free Trial

  • Yes, It's available

Supportbench Pricing

  • Starts from $32/Month when Billed Yearly

Pricing Model

  • Free trial

  • Paid Plans (Subscription /Quotation Based )

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Supportbench Pricing Plans Explained

Business

  • Ticket Management

  • Email Management

  • Chat

  • Knowledge Base

  • CSAT, CES, and NPS

  • Website Widget

  • Mobile App

  • Workflow Automation

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Enterprise

  • Includes features of Business plan, plus

  • Custom Roles Permissions

  • Customer Roles

  • BI Micro-Service for PowerBI and Tableau

  • Single Sign-On (SSO)

  • Live Onboarding Training

  • Dedicated Success Manager

Screenshots of the Supportbench Pricing Page

Disclaimer: Pricing information for Supportbench is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Why users might consider alternative to Supportbench?

  • Some users have reported that Supportbench's extensive feature set can be overwhelming, leading to a learning curve that may require additional time and training to navigate effectively.

  • While Supportbench offers mobile access, some users have noted that the mobile application lacks certain features available in the desktop version, potentially hindering support teams that rely on mobile devices for ticket management.

  • Users have mentioned difficulties in customizing certain aspects of the platform, such as the customer portal, without specialized technical knowledge, which may require additional resources or training.

  • Some users have found that Supportbench's integration capabilities with third-party applications are not as extensive as other help desk solutions, potentially limiting seamless workflows across different tools.

  • There have been instances where users reported receiving excessive notifications or missing responses to existing cases, indicating potential issues with the notification system that could impact efficiency.

  • Supportbench does not offer an offline mode, which can be a limitation for support teams in regions with unreliable internet connectivity, affecting their ability to manage tickets during outages.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Supportbench software offers Free Trial.

Supportbench offers Free Trial, Subscription, Quotation Based.

The starting price of Supportbench is $32/Month when Billed Yearly

Supportbench Support Options

Customer Service

Business Hours

Online

Location

Vancouver, British Columbia

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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