Sunwave Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
HIPAASunwave offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Sunwave?
Sunwave is the seamless, streamlined solution for Addiction Treatment Center operations. Combining EMR, RCM, CRM and Telehealth capabilities in a single platform, it gives you the control to centralize data management, streamline customer relationship management, enhance EMR processes, and maximize revenue cycle management across all aspects of your business.
Pricing
Sunwave offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
HIPAAData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Sunwave Software Demo
Sunwave was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sunwave
- Use cases
- Addiction Treatment Centers, Behavioral Health Clinics, Mental Health Providers
- Team types
- Clinicians, Program Directors
- Company size
- 5 – 200 employees
Why teams choose Sunwave
Consolidated Platform for Clinical & Operational Needs: Brings together EMR, CRM, RCM billing, telehealth, and alumni outreach in a single system, reducing administrative fragmentation.
Well-Regarded Support and Training: Users consistently praise Sunwave’s onboarding, training programs, and ongoing customer support as highly responsive and helpful.
User-Friendly Interface and Simple Navigation: Many report the platform is intuitive and easy to learn, enabling teams to become productive quickly.
Is Sunwave right for you?
What buyers should know before shortlisting Sunwave
Sunwave offers a comprehensive EHR solution tailored for addiction treatment centers. Its integration of EMR, RCM, CRM, and telehealth capabilities provides a centralized platform for managing operations effectively.
Sunwave pros and cons
- Sunwave pros
Consolidated Platform for Clinical & Operational Needs: Brings together EMR, CRM, RCM billing, telehealth, and alumni outreach in a single system, reducing administrative fragmentation.
Well-Regarded Support and Training: Users consistently praise Sunwave’s onboarding, training programs, and ongoing customer support as highly responsive and helpful.
User-Friendly Interface and Simple Navigation: Many report the platform is intuitive and easy to learn, enabling teams to become productive quickly.
- Sunwave cons
Implementation can be resource-intensive
May require ongoing support for optimal use
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Compare Sunwave side-by-side with top EHR Software alternatives.
What is the pricing of Sunwave?
Sunwave uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Sunwave Pricing Plans
Weighing your options?
Not sure if Sunwave fits your budget?
Sunwave reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 1 reviews, with consistently positive feedback.
What buyers like
- Comprehensive solution
- Centralizes data management
- Streamlines operations
Common complaints
- Complex implementation
- May require training
- Not suitable for small practices
Are you using Sunwave?
What users are saying
AU
Anonymous User
05/18/23
"Great all-in-one platform for substance abuse and mental health management"
What do you like best about Sunwave? Centralized database that includes CRM, EMR and billing functionality. What do you dislike about Sunwave?
- See if Sunwave fits your business
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How big is your team?
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What are the features of Sunwave?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Appointment Management within Sunwave Health offers centralized tools for coordinating patient visits, therapy sessions, and telehealth appo…
Sunwave Health's appointment scheduling system offers a reliable, role-based calendar interface that lets clinicians and staff book in-perso…
Audio Video Conferencing in Sunwave Health provides secure, HIPAA-compliant telehealth sessions directly within the EMR platform. Providers…
Billing and Invoicing in Sunwave Health simplifies revenue cycle management by automating charge capture, insurance claim submissions, and p…
Calendar Management in Sunwave Health consolidates scheduling for clinicians, administrative staff, and telehealth sessions across multiple…
Claims Management within Sunwave Health handles end-to-end insurance workflows by generating, submitting, and tracking payer claims from wit…
Compliance. It’s a daunting task for most compliance administrators. It’s also one of the most important components as to why you are regula…
Document Archiving in Sunwave Health securely retains all patient-related documentation—consent forms, assessments, treatment plans, and pro…
Document Management within Sunwave Health lets clinicians and administrative staff create, upload, share, and retrieve documents—including a…
Financial Management in Sunwave Health unifies billing, claims, invoicing, and payment reconciliation within a single system. It offers repo…
Invoice is time-stamped commercial document that itemizes and records a transaction between a buyer and a seller. If products or services we…
Invoice History in Sunwave Health maintains a comprehensive and secure ledger of all past invoices, associated payments, and adjustments. St…
Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…
Order Entry in Sunwave Health allows providers to electronically place and track clinical orders such as lab tests, drug screenings, and dia…
Sunwave security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sunwave.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond Sunwave
Some practices find the interface requires too many clicks, which can slow down daily operations and frustrate users.
Organizations needing deep customization for complex reporting or workflows may find Sunwave’s current level of flexibility falls short.
A few users have experienced performance slowdowns or glitches, especially with heavy data loads or during peak hours.
While overall supportive, some note that integration capabilities with external tools (e.g., for enterprise resource planning) are limited.
Certain clinics express concern over pricing for smaller teams, finding it less cost-effective compared to lighter-weight systems.
General search functionality (e.g., global name lookups) can be cumbersome, as finding data often means navigating multiple screens.
Sunwave Support Options
Frequently Asked Questions About Sunwave
Common questions buyers ask before choosing Sunwave.
Sunwave is a EHR Software. Sunwave offers Analytics, Appointment Management, Appointment Scheduling, Audio Video Conferencing, Billing and Invoicing and many more functionalities.
Buyers commonly note the following limitations of Sunwave: Implementation can be resource-intensive; May require ongoing support for optimal use.
Some top alternatives to Sunwave includes RXNT Clinical EHR, NextGen Healthcare EHR, Athenahealth EHR, Allscripts EHR and NextGen Office.
Sunwave offers Quotation Based pricing model
The starting price is not disclosed by Sunwave. You can visit Sunwave pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].