Sunwave Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
HIPAAAdd to compare
Sunwave offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Sunwave?
Sunwave is the seamless, streamlined solution for Addiction Treatment Center operations. Combining EMR, RCM, CRM and Telehealth capabilities in a single platform, it gives you the control to centralize data management, streamline customer relationship management, enhance EMR processes, and maximize revenue cycle management across all aspects of your business.
Pricing
Sunwave offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
HIPAAData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Sunwave Software Demo
Sunwave was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sunwave
- Use cases
- Addiction Treatment Centers, Behavioral Health Clinics, Mental Health Providers
- Team types
- Clinicians, Program Directors
- Company size
- 5 – 200 employees
Why teams choose Sunwave
Consolidated Platform for Clinical & Operational Needs: Brings together EMR, CRM, RCM billing, telehealth, and alumni outreach in a single system, reducing administrative fragmentation.
Well-Regarded Support and Training: Users consistently praise Sunwave’s onboarding, training programs, and ongoing customer support as highly responsive and helpful.
User-Friendly Interface and Simple Navigation: Many report the platform is intuitive and easy to learn, enabling teams to become productive quickly.
Is Sunwave right for you?
What buyers should know before shortlisting Sunwave
Sunwave offers a comprehensive EHR solution tailored for addiction treatment centers. Its integration of EMR, RCM, CRM, and telehealth capabilities provides a centralized platform for managing operations effectively.
Sunwave pros and cons
- Sunwave pros
Consolidated Platform for Clinical & Operational Needs: Brings together EMR, CRM, RCM billing, telehealth, and alumni outreach in a single system, reducing administrative fragmentation.
Well-Regarded Support and Training: Users consistently praise Sunwave’s onboarding, training programs, and ongoing customer support as highly responsive and helpful.
User-Friendly Interface and Simple Navigation: Many report the platform is intuitive and easy to learn, enabling teams to become productive quickly.
- Sunwave cons
Implementation can be resource-intensive
May require ongoing support for optimal use
Ready to try it?
Get started with Sunwave
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Sunwave side-by-side with top EHR Software alternatives.
What is the pricing of Sunwave?
Sunwave uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Sunwave reviews and ratings
What buyers like
- Comprehensive solution
- Centralizes data management
- Streamlines operations
Common complaints
- Complex implementation
- May require training
- Not suitable for small practices
What users are saying
AU
Anonymous User
05/18/23
"Great all-in-one platform for substance abuse and mental health management"
What do you like best about Sunwave? Centralized database that includes CRM, EMR and billing functionality. What do you dislike about Sunwave?
- See if Sunwave fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Sunwave?
Analytics in Sunwave Health empowers addiction treatment centers by compiling data from patient records, billing outcomes, and customer inte…
Appointment Management within Sunwave Health offers centralized tools for coordinating patient visits, therapy sessions, and telehealth appo…
Appointment Scheduling in Sunwave Health provides a robust, role-based calendar interface that allows clinicians and staff to book in-person…
Audio Video Conferencing in Sunwave Health enables secure, HIPAA-compliant telehealth sessions directly within the EMR platform. Providers c…
Billing and Invoicing in Sunwave Health streamlines revenue cycle management by automating charge capture, insurance claim submissions, and…
Calendar Management in Sunwave Health consolidates scheduling for clinicians, administrative staff, and telehealth sessions across multiple…
Claims Management within Sunwave Health handles end-to-end insurance workflows by generating, submitting, and tracking payer claims from wit…
Compliance Tracking in Sunwave Health enforces regulatory standards, including HIPAA and addiction treatment protocols, by embedding audit t…
Document Archiving in Sunwave Health securely retains all patient-related documentation—consent forms, assessments, treatment plans, and pro…
Document Management within Sunwave Health enables clinicians and administrative staff to create, upload, share, and retrieve documents—inclu…
Financial Management in Sunwave Health unifies billing, claims, invoicing, and payment reconciliation within a single system. It offers repo…
The Invoice feature in Sunwave Health allows treatment centers to generate itemized statements that capture clinical services, telehealth se…
Invoice History in Sunwave Health maintains a comprehensive and secure ledger of all past invoices, associated payments, and adjustments. St…
Multi‑Location support in Sunwave Health enables organizations with multiple treatment sites to manage operations centrally across therapy,…
Order Entry in Sunwave Health allows providers to electronically place and track clinical orders such as lab tests, drug screenings, and dia…
Sunwave security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sunwave.
Certifications
Security features
Developer & data
Alternatives to Sunwave
Efficient, secure, and personalized ...
Very Good
Why buyers keep looking beyond Sunwave
Some practices find the interface requires too many clicks, which can slow down daily operations and frustrate users.
Organizations needing deep customization for complex reporting or workflows may find Sunwave’s current level of flexibility falls short.
A few users have experienced performance slowdowns or glitches, especially with heavy data loads or during peak hours.
While overall supportive, some note that integration capabilities with external tools (e.g., for enterprise resource planning) are limited.
Certain clinics express concern over pricing for smaller teams, finding it less cost-effective compared to lighter-weight systems.
General search functionality (e.g., global name lookups) can be cumbersome, as finding data often means navigating multiple screens.
Sunwave Support Options
Frequently Asked Questions About Sunwave
Common questions buyers ask before choosing Sunwave.
Sunwave is a EHR Software. Sunwave offers Analytics, Appointment Management, Appointment Scheduling, Audio Video Conferencing, Billing and Invoicing and many more functionalities.
Buyers commonly note the following limitations of Sunwave: Implementation can be resource-intensive; May require ongoing support for optimal use.
Some top alternatives to Sunwave includes NextGen Healthcare EHR, Athenahealth EHR, Allscripts EHR, PrognoCIS and NextGen Office.
Sunwave offers Quotation Based pricing model
The starting price is not disclosed by Sunwave. You can visit Sunwave pricing page to get the latest pricing.
Free buyer scorecard
Evaluate Sunwave with the EHR software buyer scorecard
A weighted EHR software scorecard to assess Sunwave objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
Ready to try it?
Get started with Sunwave
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].