9.8
Spot Score
ShopKeep Review: Is It The Right Retail Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
ShopKeep offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for ShopKeep
ShopKeep is a retail software solution primarily used by store managers and small business owners in retail shops, restaurants, and salons. With a rating of 3.1/5 from 135 reviews, it presents a mixed reception, indicating some satisfaction but also notable areas for improvement.
The software is praised for its user-friendly interface, which provides valuable data to aid business decisions, and its easy setup and integration for online stores, which helps save costs on external services. However, users report inconsistent customer service quality, which can lead to frustration and delays in resolving issues.
Quick facts about ShopKeep
What is ShopKeep?
ShopKeep is an easy-to-use, cloud-based iPad POS software. It's powerful enough for big businesses and light enough for small ones. There's rich reporting, customer analytics and integration with all the products you use every day. Everyone from retail shops, restaurants, galleries and salons love ShopKeep because it works right out of the box and is easy to learn.
Pricing
ShopKeep offers custom pricing plan
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
ShopKeep Software Demo
ShopKeep was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ShopKeep
- Use cases
- Retail shops, Restaurants, Salons
- Team types
- Store managers, Small business owners
- Company size
- 1-50 employees, 51-200 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose ShopKeep
User-friendly interface providing valuable business insights
Easy setup and integration with online stores
Reliable system performance supporting small business growth
Is ShopKeep right for you?
Best for small to mid-sized retail and hospitality businesses needing easy iPad POS.
Choose ShopKeep if
- You want a simple, cloud-based iPad POS that works right out of the box.
- Your business is a retail shop, restaurant, or salon with up to 200 employees.
- You need quick setup with reliable performance and useful business analytics.
Consider alternatives if
- You are a large enterprise requiring complex POS customizations and hardware integrations.
- You need consistently responsive customer service and guaranteed hardware compatibility.
What buyers should know before shortlisting ShopKeep
Shopkeep, now known as Shopkeep by Lightspeed, has garnered mixed reviews in the past year, showcasing both strengths and challenges. Users appreciate the user-friendly interface and the valuable business data it provides for decision-making.
The system's versatility is highlighted, especially in small business settings, where it has proven to be a valuable asset for over six years. While some users have expressed frustration with technical issues like device pairing and customer service, overall, Shopkeep seems to offer a range of valuable features, including easy setup, customizable options, and 24/7 customer support.
It has supported various businesses through growth and operational challenges, making it a reliable choice for many users. Despite occasional hiccups and challenges with customer service, Shopkeep's track record of continuous improvement and adaptability makes it a reliable choice for those looking for efficient point-of-sale solutions to drive their businesses forward.
ShopKeep pros and cons
- ShopKeep pros
User-friendly interface providing valuable business insights
Easy setup and integration with online stores
Reliable system performance supporting small business growth
- ShopKeep cons
Inconsistent customer service quality causing delays
Hardware compatibility issues with printers and scanners
Ready to try it?
Get started with ShopKeep
Start your free trial — no credit card required.
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See how it stacks up
Compare ShopKeep side-by-side with top Retail Software alternatives.
What is the pricing of ShopKeep?
ShopKeep uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ShopKeep reviews and ratings
Buyer sentiment
Users generally appreciate the ease of use and business insights but express frustration with inconsistent support and hardware issues.
What buyers like
- Ease of use
- Business analytics
- Customer support availability
Common complaints
- Customer service inconsistency
- Hardware compatibility problems
What users are saying
NC
Nancy Carney
05/23/21
Ever since Shopkeep became Shopkeep by…
Ever since Shopkeep became Shopkeep by Lightspeed it's been nothing but problems. Receipt printer not pairing. Scanner not pairing. Literally HOURS on ...
Read more
AH
Aubrey Holman
05/20/21
Don't trust the good reviews
Don't trust the good reviews. I'm pretty sure they are fake. We have been with Shopkeep since July 2018. It has NEVER functioned properly. It is ...
Read more
TR
Tomika Rose
05/20/21
Very user friendly and give me all the…
Very user friendly and give me all the data I need to make business decisions. Good customer service.
MP
Multi Pasta Limited
05/19/21
Perfect solution for my small business
Have been on shopkeep for 9 months now and couldnt be happier. It is the perfect solution for my small business. The ease of use is great, the ...
Read more
H
hunter
05/16/21
6 year customer!
Great customer service, very affordable, been having shopkeep for almost 6 years now in my shop & its come a long way!
DF
Dave F.
04/29/21
5 Star App with 1 Star customer service
I've been a loyal customer for 6.5 years and have seen Shopkeep progress with many improvements over that time, it does occasionally have it's hiccups ...
Read more
- See if ShopKeep fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of ShopKeep?
Barcode scanning is a widely used technology in the world of software applications. It is a process that involves the use of a device, such…
Customer Account Profiles is a feature commonly found in software applications that is designed to help businesses manage their customer rel…
Customer Database is a vital feature of any software that allows businesses to store, organize, and manage information related to their cust…
Discount Management is a powerful feature that allows users to easily create and manage discounts within their software. This feature allows…
Gift Card Management is a software feature that allows businesses to easily manage and track their gift card programs. It is a comprehensive…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
Layaway management is an essential feature in software that facilitates the process of reserving items for customers to buy at a later date.…
Retailers and other businesses sponsor loyalty programs that offer rewards, discounts, and other unique incentives to recruit and keep custo…
Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…
Ordering Automation refers to the use of software technology to streamline and improve the order-taking process in various businesses. This…
Pricing management is a crucial aspect of any business, regardless of its size or industry. It involves the strategic management and control…
Purchasing is a method by which an individual or organization acquires goods or services to achieve its objectives. Despite the efforts of n…
A Restaurant POS, or Point of Sale, is a software that provides various features to help manage and streamline operations in a restaurant. T…
Retail management refers to the process of managing all aspects of a retail business, from inventory and sales to staffing and customer expe…
In retail and e-commerce, returns management entails interacting with customers who want to return a product and collecting, arranging, and…
Returns Tracking is a powerful feature that allows users to efficiently track and manage returns from their customers. This feature is essen…
Sales Tracking is an essential feature that is used by businesses to monitor their sales activities and performance. It is a process that in…
A touch screen billing system refers to the use of a digital interface that allows users to input and process payment information through di…
The process of buying and selling actual goods and services through the internet is known as ecommerce. It entails the exchange of data or c…
ShopKeep security and data handling
Key compliance certifications and security features for IT and security teams evaluating ShopKeep.
Certifications
Developer & data
Alternatives to ShopKeep
ShopKeep Support Options
Frequently Asked Questions About ShopKeep
Common questions buyers ask before choosing ShopKeep.
ShopKeep is a Retail Software. ShopKeep offers Sales Tracking, Returns Management, Multi-Location, Gift Card Management, eCommerce and many more functionalities.
ShopKeep is a strong fit if: You want a simple, cloud-based iPad POS that works right out of the box.; Your business is a retail shop, restaurant, or salon with up to 200 employees.. Consider alternatives if: You are a large enterprise requiring complex POS customizations and hardware integrations.; You need consistently responsive customer service and guaranteed hardware compatibility..
Buyers commonly note the following limitations of ShopKeep: Inconsistent customer service quality causing delays; Hardware compatibility issues with printers and scanners; Lack of transparent pricing leading to customer confusion.
Some top alternatives to ShopKeep includes SpotOn, LivePOS, Lightspeed eCom, Square Point of Sale and Square for Restaurants.
ShopKeep offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by ShopKeep. You can visit ShopKeep pricing page to get the latest pricing.
Ready to try it?
Get started with ShopKeep
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
