8.7
Spot Score
RoomRaccoon Review: Is It The Right Hotel Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $300 / Month when Billed Yearly
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for RoomRaccoon
RoomRaccoon is a hotel management software tailored for hotel front desk staff, property managers, and reservation teams at small and medium-sized businesses. With a rating of 4.7/5 from 88 user reviews, it is broadly validated by its users, indicating high satisfaction and reliability.
The software excels in streamlining hotel operations and daily tasks, making it a valuable tool for independent hotels, hostels, and vacation rentals. Users particularly appreciate its comprehensive feature set for reservations, guest communication, and property management. However, some users report occasional system slowness and delays in saving or updating information, which can be a concern during peak operational times.
Quick facts about RoomRaccoon
What is RoomRaccoon?
RoomRaccoon offers a cloud-based hotel management system tailored for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. The platform leverages intelligent automation, enabling establishments to streamline operations, optimize profits, and elevate the guest experience. At its core, RoomRaccoon integrates property management, a channel manager, a booking engine, and a payment platform, ensuring seamless automation across all hotel business facets. Additionally, the system encompasses features such as housekeeping management, revenue management, upselling opportunities, and online check-in capabilities, among others.
Pricing
Starts from $300 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
RoomRaccoon Software Demo
RoomRaccoon was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider RoomRaccoon
- Use cases
- Independent hotels, Hostels, Vacation rentals
- Team types
- Hotel front desk staff, Property managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose RoomRaccoon
Efficient and responsive customer support
Comprehensive feature set covering reservations, guest communication, and property management
User-friendly interface that streamlines daily hotel operations
Is RoomRaccoon right for you?
Best for independent hotels needing integrated, automated property management solutions.
Choose RoomRaccoon if
- You run an independent hotel, hostel, or vacation rental seeking all-in-one management.
- Your team values a user-friendly interface that streamlines reservations and guest communications.
- You want responsive customer support to quickly resolve operational issues.
Consider alternatives if
- You operate a large hotel chain requiring extensive third-party integrations.
- You need a simple, low-cost solution due to sensitivity to complex pricing structures.
What buyers should know before shortlisting RoomRaccoon
RoomRaccoon stands out as a reliable choice for small businesses in the hospitality industry, offering a comprehensive and user-friendly approach to hotel management. The prompt and efficient customer support is a standout feature, providing instant solutions and guidance for smooth operations.
The platform excels in streamlining hotel operations, from reservations to guest communication, with an intuitive interface that enhances daily tasks. Integration of features like channel management and online booking contributes to increased bookings and revenue.
While RoomRaccoon has some occasional slowness in saving and updating information, improvements in speed could enhance user experience. Additionally, expanding integrations with third-party services could benefit users further.
Despite these minimal drawbacks, RoomRaccoon simplifies hotel management, minimizing the risk of overbooking, enhancing guest communication, and improving operational efficiency. Overall, it's a valuable tool for hoteliers looking to optimize bookings and revenue while delivering exceptional guest experiences.
RoomRaccoon pros and cons
- RoomRaccoon pros
Efficient and responsive customer support
Comprehensive feature set covering reservations, guest communication, and property management
User-friendly interface that streamlines daily hotel operations
- RoomRaccoon cons
Occasional system slowness and delays in saving or updating information
Limited integrations with third-party services
Ready to try it?
Get started with RoomRaccoon
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare RoomRaccoon side-by-side with top Hotel Management Software alternatives.
What is the pricing of RoomRaccoon?
RoomRaccoon Pricing Plans
Entry
For 30 Rooms, Pricing varies based on the number of Rooms
Users: 2
Yield Management: Fixed Ruleset
Automated Folio
Guest Communication
Show more +
Starter
For 30 Rooms, pricing varies based on the number of rooms
Includes features of Entry plan, plus
Users: 8
Customizable User Permissions
Online Check-In
Show more +
Premium
For 30 Rooms, Pricing varies based on the number of rooms
Includes features of Starter plan, plus
Users: 20
Yield Management: Fixed Ruleset/20 Custom Rules
Room Categories: 20
Show more +
Enterprise
For 30 Rooms, Pricing varies based on the number of rooms
Includes features of Premium plan, plus
Users: Unlimited
Yield Management: Fixed Ruleset/75 Custom Rules
Room Categories: Unlimited
Show more +
RoomRaccoon reviews and ratings
Buyer sentiment
Overall positive sentiment highlights user-friendly design and strong customer support, tempered by occasional technical issues and pricing concerns.
What buyers like
- Ease of use
- Customer support responsiveness
- Comprehensive hotel management features
Common complaints
- System performance issues
- Limited third-party integrations
What users are saying
F
Fred
02/22/24
Don’t fall for this company
Don’t fall for this company. It’s money and not customer driven. When they made a mistake in their billing, they blackmailed me to pay the wrong ...
Read more
AU
Anonymous User
01/08/24
"Reliable choice for small businesses in the hospitality industry."
What do you like best about RoomRaccoon? One of the standout features of RoomRaccoon is the prompt and efficient customer support. Whenever I ...
Read more
DZ
Daniel Z
11/30/23
"Simplifying Hospitality Management"
What do you like best about RoomRaccoon? RoomRaccoon impresses with its comprehensive and user-friendly approach to hospitality management. The ...
Read more
CM
Cliff M
11/06/23
"Best booking management System around!"
What do you like best about RoomRaccoon? I'm a fairly new user of this software/system so i'd have to say so far what I like best was the ease of the ...
Read more
FA
Faisal A
11/05/23
"My hotel is much more organized"
What do you like best about RoomRaccoon? Roomracoon has been an absolute game-changer for our hotel management! The intuitive interface and seamless ...
Read more
AU
Anonymous User
11/05/23
"RoomRaccoon Rating"
What do you like best about RoomRaccoon? The user accessibility and ease of requesting help in the system. What do you dislike about RoomRaccoon? N/A ...
Read more
- See if RoomRaccoon fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of RoomRaccoon?
Catering is a service that provides food, beverages, and other related services for events and gatherings. It plays a vital role in the succ…
Employee management is a crucial aspect of any organization, as it involves the effective and efficient management of all the employees with…
Front Office Management is an integral part of any software that deals with customer interaction and management. It refers to the activities…
GDS/OTA integration is an essential software feature that allows businesses in the travel industry to connect their online booking systems w…
Guest Experience (GEM) is a feature that aims to enhance the overall experience of customers or visitors in any establishment. It facilitate…
Housekeeping management refers to the overall management and organization of cleaning and maintenance tasks in a professional setting, such…
Maintenance Management refers to the process of effectively managing and controlling the maintenance activities in an organization. It invol…
Multi-Property is a software feature that allows users to manage multiple properties within a single platform. This feature is highly benefi…
Online Hotel Booking is a convenient and efficient tool for travelers to make reservations for their accommodations remotely. It is a softwa…
Point of Sale (POS) software is a computerized system used by businesses to facilitate and streamline their sales process. It provides an au…
Reservations management is a vital feature in the field of software management. It is a process that allows businesses to manage and track t…
Reviews Management is a software feature that allows businesses and organizations to effectively manage and monitor customer reviews. It is…
RoomRaccoon security and data handling
Key compliance certifications and security features for IT and security teams evaluating RoomRaccoon.
Certifications
Security features
Developer & data
Alternatives to RoomRaccoon
RoomRaccoon Customers
O'Two Boutique Hotel
Cloud Estates Hotel
Mint Express
RoomRaccoon Support Options
Frequently Asked Questions About RoomRaccoon
Common questions buyers ask before choosing RoomRaccoon.
RoomRaccoon is a Hotel Management Software. RoomRaccoon offers Reviews Management, Reservations Management, Point of Sale (POS), Online Hotel Booking, Multi-Property and many more functionalities.
RoomRaccoon is a strong fit if: You run an independent hotel, hostel, or vacation rental seeking all-in-one management.; Your team values a user-friendly interface that streamlines reservations and guest communications.. Consider alternatives if: You operate a large hotel chain requiring extensive third-party integrations.; You need a simple, low-cost solution due to sensitivity to complex pricing structures..
Buyers commonly note the following limitations of RoomRaccoon: Occasional system slowness and delays in saving or updating information; Limited integrations with third-party services; Complex pricing structure that may not suit smaller establishments.
Some top alternatives to RoomRaccoon includes Cloudbeds, eZee Absolute, MyHotelLine PMS, Hotello PMS and The Hotels Network.
RoomRaccoon offers Free Trial, Subscription pricing models
The starting price of RoomRaccoon is $300/Month when Billed Yearly
Ready to try it?
Get started with RoomRaccoon
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].