OnBase Review: Is It The Right Enterprise Content Management (ECM) Software For Your Team?
Best for Mid-market · Enterprise
GDPR
HIPAAOnBase offers custom pricing plan
Alliant Credit Union
PEMCO InsuranceTrusted by many companies including Alliant Credit Union
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is OnBase?
OnBase provides enterprise information management capabilities that can help businesses optimise operations. It enables centralised secure storage of important content, allowing relevant data to be effortlessly delivered to users as needed. This can contribute to improved customer service, increased productivity, and decreased risk to the organisation. With its low-code features, customised solutions can be developed quickly and any silos between departments can be reduced. Automating common processes and managing content in real-time makes it easier for staff to access the
Pricing
OnBase offers custom pricing plan
Best For
Designed for mid-market and enterprise teams
Security & Compliance
GDPRHIPAASSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
OnBase Software Demo
OnBase was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider OnBase
- Use cases
- Enterprise content management, Business process automation, Customer service optimization
- Team types
- IT administrators, Operations managers
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- High
Why teams choose OnBase
Centralized secure storage of important content
Low-code customization capabilities
Improves productivity and reduces operational risk
Is OnBase right for you?
Best for large enterprises needing customizable, secure content management solutions.
Choose OnBase if
- You require centralized, secure storage for sensitive enterprise content.
- Your organization needs a low-code platform to build tailored business process automations.
- You want to improve productivity and reduce operational risks through flexible workflows.
Consider alternatives if
- You are a small business with limited IT resources and need simple, out-of-the-box solutions.
- You cannot accommodate complex, resource-intensive implementation and prefer transparent pricing.
OnBase pros and cons
- OnBase pros
Centralized secure storage of important content
Low-code customization capabilities
Improves productivity and reduces operational risk
- OnBase cons
Pricing is quotation based and not publicly available
Implementation can be complex and resource intensive
Ready to try it?
Get started with OnBase
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare OnBase side-by-side with top Enterprise Content Management (ECM) Software alternatives.
What is the pricing of OnBase?
OnBase uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
OnBase reviews and ratings
Buyer sentiment
Buyers generally appreciate OnBase for its robust content management and customization but note complexity and pricing as challenges.
What buyers like
- Customization flexibility
- Security and compliance
- Productivity improvements
Common complaints
- Complex implementation
- Opaque pricing
What users are saying
AU
Anonymous User
12/26/23
"Hyland OnBase is a great Enterprise Document Management System"
What do you like best about OnBase? We are using Hyland OnBase on an enterprise scale, and we are very happy with the system (OnBase) and the vendor ...
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KG
Kelly G
12/18/23
"OnBase is Great!"
What do you like best about OnBase? The ease of use and adaptability of OnBase is very beneficial. There are so many options avaiable it is difficult ...
Read more
AU
Anonymous User
12/08/23
"OnBase - Community Bank"
What do you like best about OnBase? Great tool to easily store and retrieve business documents. Workflow and Unity Forms make it very easy to standup ...
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AM
Angie M
10/12/23
"Hyland/OnBase fan for higher education"
What do you like best about OnBase? OnBase cuts processing time in half!!!!! What do you dislike about OnBase?
SM
Sheryl M
07/05/23
"Perfect for Accounting"
What do you like best about OnBase? It is very helpful especially on searching and uploading of invoices. We can check easily the status of the ...
Read more
MB
michael B
06/21/23
"How OnBase can resolve business challenges"
What do you like best about OnBase? Onbase is a powerful product to assist organizations in developing staff workflows that stream lines ...
Read more
What are the features of OnBase?
Auditing is a crucial feature of software that enables organizations to monitor and review the integrity, accuracy, and reliability of their…
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Document assembly is the design of systems and workflows that aid in the development of electronic documents. Traditionally, document assemb…
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
Electronic signature is a technology that allows individuals to sign electronic documents and transactions in a legal and secure manner. It…
Real-time data gathering and transfer between the jobsite and project managers at the office is possible with mobile access. Employees on th…
A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. T…
Optical Character Recognition (OCR) is a technology that enables computers to recognize and extract text from images or scanned documents. I…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
Paid and unpaid techniques on search engines like Google, Bing, and Yahoo are used in search marketing to acquire online presence and traffi…
Version control, often known as source control, tracks and manages changes to digital asset management software code. Version control system…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
OnBase security and data handling
Key compliance certifications and security features for IT and security teams evaluating OnBase.
Certifications
Security features
Developer & data
Alternatives to OnBase
OnBase Customers
Alliant Credit Union
PEMCO Insurance
OnBase Support Options
Frequently Asked Questions About OnBase
Common questions buyers ask before choosing OnBase.
OnBase is a Enterprise Content Management (ECM) Software. OnBase offers Collaboration, Document Management, Search, Mobile Access, Workflow Management and many more functionalities.
OnBase is a strong fit if: You require centralized, secure storage for sensitive enterprise content.; Your organization needs a low-code platform to build tailored business process automations.. Consider alternatives if: You are a small business with limited IT resources and need simple, out-of-the-box solutions.; You cannot accommodate complex, resource-intensive implementation and prefer transparent pricing..
Buyers commonly note the following limitations of OnBase: Pricing is quotation based and not publicly available; Implementation can be complex and resource intensive; Limited appeal for smaller organizations due to scale and complexity.
Some top alternatives to OnBase includes Laserfiche, Greenbox, Ezidox, Box and IBM FileNet Content Manager.
OnBase offers Quotation Based pricing model
The starting price is not disclosed by OnBase. You can visit OnBase pricing page to get the latest pricing.
Ready to try it?
Get started with OnBase
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
