8.6
Spot Score
Empowering agents to deliver exceptional customer service.
Main Features
Pricing
mySQM Customer Service QA offers custom pricing plan
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9.6
Spot Score
RECOMMENDED
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Product Description
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
Outbound Call Center
Inbound Call Center
Concurrency Support
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
8.3
Spot Score
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Product Description
The FIVE CRM is a beautifully designed customer relationship management software that is packaged in a modern & simplistic way. It features multiple integrations, great workflow functionality, and intuitive user experience. It has a modern interface that allows you to effectively manage your ...
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No common features
Unique Features
Quotes (Proposals)
List Management
Customer Support
+ 5 more
Pricing
Free Trial available, Try Now
8.7
Spot Score
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Product Description
Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally provides an all-inclusive program that helps make your business even more productive than before. This ...
Read moreCommon Features
Outbound Call Center
Inbound Call Center
Live Chat
+ 5 more
Unique Features
Predictive Dialer
Pricing
XCALLY offers custom pricing plan
8.3
Spot Score
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Product Description
My Hotline is an innovative Call Management Software that streamlines business operations in the cloud. With its customizable tools, it automates call recording and routing to cater to customer needs. It also offers a Cloud Telephony Integrated CRM for analyzing sales and generating detailed ...
Read moreCommon Features
Outbound Call Center
Inbound Call Center
Concurrency Support
+ 6 more
Unique Features
Predictive Dialer
8.0
Spot Score
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Product Description
Introducing Mobcall, the revolutionary call monitoring software designed to elevate your business results. With cutting-edge technology, it maximizes your marketing and sales efforts while improving team performance. Mobcall streamlines all communication channels, giving you effortless control ...
Read moreCommon Features
Concurrency Support
Queue Management (Calls)
IVR Support
+ 2 more
Unique Features
Predictive Dialer
Pricing
Free Trial available
Mobcall offers custom pricing plan
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Popular alternatives include Nextiva, FIVE CRM, XCALLY, My Hotline and Mobcall.
Key factors include Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and pricing.
Tools like TalkDesk, CloudTalk, Nextiva, CallHippo and eVoice are best for small businesses for Call Center Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
