Top 10 Medallia Experience Cloud Alternatives 2026
Transforming customer experience through advanced AI technology.
Main Features
- Churn Management
- Dashboard
- Feedback Collection
- Feedback Management
Pricing
Medallia Experience Cloud offers custom pricing plan
Medallia Experience Cloud is a Experience Management Software platform with a user rating of 4.5★ based on 24 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Experience Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Medallia Experience Cloud vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Medallia Experience Cloud Current | Experience Management Software | Custom pricing | 4.5 ★ | ✗ No |
 CustomerGauge | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
 SMG - Service Management Group | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
 Qualtrics Customer Experience | Experience Management Software | Custom pricing | 4.4 ★ | ✗ No |
 Cisco Webex Experience Management | Experience Management Software | Custom pricing | 4.3 ★ | ✗ No |
 Usabilla | Experience Management Software | Custom pricing | 3.8 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Medallia Experience Cloud alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
CustomerGauge — 4.76★
Maximize B2B customer experience for increased revenue.
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What is CustomerGauge?
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...
Read moreWhat reviewers like about CustomerGauge
- Optimizes B2B customer experience
- Automated survey delivery
- Comprehensive reporting
Where CustomerGauge falls short
- Complex setup
- Can be pricey
- Limited customization
Common Features
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Churn Management
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Feedback Management
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Survey Management
+ 3 more
Unique Features
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Revenue Management
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Customer Engagement
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Analytics
+ 2 more
Pricing
CustomerGauge offers custom pricing plan
SMG - Service Management Group — 4.8★
Enhance customer interactions and drive business success.
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What is SMG - Service Management Group?
SMG (Service Management Group) is a digital experience management platform that helps brands decode customer intent through interactive and observational research methods. It supports proactive and reactive engagement strategies, collects real-time feedback at key customer journey moments, and ...
Read moreCommon Features
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Feedback Collection
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Feedback Management
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Survey Management
+ 2 more
Unique Features
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Analytics
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Customer Engagement
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Alert Notifications
Pricing
SMG - Service Management Group offers custom pricing plan
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Qualtrics Customer Experience — 4.36★
Maximize customer satisfaction with Qualtrics Customer Experience.
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What is Qualtrics Customer Experience?
Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. With CustomerXM, you can drive action throughout the organization. This platform allows you to gather ...
Read moreWhat reviewers like about Qualtrics Customer Experience
- Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
- Dynamic and versatile survey styles with easy changes and important details recording.
- Predictive intelligence engine for optimizing customer engagement.
Where Qualtrics Customer Experience falls short
- Customizations and advanced features may be complex for new users without proper support.
- Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
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Feedback Management
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Survey Management
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Sentiment Analysis
+ 2 more
Unique Features
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Predictive Analysis
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Analytics
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Alert Notifications
Pricing
Qualtrics Customer Experience offers custom pricing plan
Cisco Webex Experience Management — 4.3★
Elevate customer satisfaction and drive favorable business results.
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What is Cisco Webex Experience Management?
Elevate customer satisfaction with Cisco Webex Experience Management, the ultimate solution for optimizing both employee and customer experiences. Formerly known as CloudCherry, this innovative platform offers invaluable insights throughout the entire customer journey across all touchpoints. ...
Read moreCommon Features
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Feedback Management
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Feedback Collection
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Survey Management
+ 2 more
Unique Features
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Customer Engagement
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User Journeys
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Analytics
Pricing
Cisco Webex Experience Management offers custom pricing plan
Usabilla — 3.8★
For Usabilla - "Listen to your customers and improve instantly
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What is Usabilla?
Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas about parts of your website. Our software makes it simple – our feedback ...
Read moreWhat reviewers like about Usabilla
- User-friendly feedback collection
- Customizable feedback button
- Real-time insights
Where Usabilla falls short
- Limited to digital channels
- May require website integration
- Feedback may be biased
Common Features
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Dashboard
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Sentiment Analysis
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Feedback Management
+ 1 more
Unique Features
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Analytics
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Segmentation
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Predictive Analysis
Pricing
Usabilla offers custom pricing plan
zenloop — 4.81★
Unify customer feedback, automate retention.
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What is zenloop?
Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...
Read moreWhat reviewers like about zenloop
- Automated customer retention
- AI-driven feedback analysis
- NPS monitoring
Where zenloop falls short
- May require integration with existing systems
- Limited to NPS-focused metrics
- Not suitable for small businesses
Common Features
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Feedback Collection
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Survey Management
Unique Features
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360 Degree Feedback
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Analytics
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Monitoring
Pricing
zenloop offers custom pricing plan
AskNicely — 4.71★
Drive customer loyalty with real-time feedback.
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What is AskNicely?
AskNicely is a customer feedback and NPS platform for customer experience managers and service businesses that need to collect and act on feedback immediately after customer interactions. It automates survey delivery triggered by service events and routes responses to frontline teams so issues ...
Read moreWhat reviewers like about AskNicely
- Simplifies feedback collection and management, providing real-time insights for quick actions.
- Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality.
- Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness.
Where AskNicely falls short
- Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
- Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.
Common Features
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Third-party Integration
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Feedback Collection
Unique Features
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Surveys & Feedback
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Question Branching
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Data Analysis Tools
+ 2 more
Pricing
AskNicely offers custom pricing plan
Confirmit Horizons — 4.46★
Maximize insights, streamline feedback, make better decisions.
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What is Confirmit Horizons?
Confirmit Horizons is an all-in-one customer experience platform that streamlines feedback collection, analysis and reporting. Get maximum insights and values in real-time from customer-specific feedback. Panel members get a better operational experience and maximum quality of responses. Create ...
Read moreWhat reviewers like about Confirmit Horizons
- All-in-one platform
- Real-time insights
- Advanced survey design
Where Confirmit Horizons falls short
- Complex setup process
- May require training for advanced features
- Limited integrations with other tools
Common Features
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Sentiment Analysis
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Dashboard
Unique Features
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Surveys & Feedback
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Alert Notifications
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Performance Analysis
+ 1 more
Pricing
Confirmit Horizons offers custom pricing plan
AnyRoad — 3.8★
Empower your team with data-driven experiences.
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What is AnyRoad?
Revolutionize every interaction with AnyRoad, where each moment becomes significant. AnyRoad paves the way to crafting live, virtual, and hybrid experiences that forge enduring connections with your audience. Accustomed to seamlessly operating at scale, this innovative solution unifies ...
Read moreCommon Features
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Feedback Collection
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Survey Management
Unique Features
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Analytics
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Customer Engagement
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Event Management
+ 1 more
Pricing
AnyRoad offers custom pricing plan
Postal.io — from $19 · 4.65★
Enhance your customer journey with Postal.
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What is Postal.io?
Postal is an experience marketing platform committed to providing its customers with cutting edge solutions that heighten the customer journey, introduce leads, and build loyalty. With the most extensive direct mail selections around, plus e-gift cards, personalized gifts, custom swag, and ...
Read moreWhat reviewers like about Postal.io
- Reviewers praise the easy-to-use platform and smooth UX for sending gifts and direct mail.
- Customer support and onboarding are repeatedly described as fast, helpful, and fantastic.
- The wide, varied selection of gifts, swag, and global gift cards stands out.
Common Features
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Dashboard
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Machine Learning
Unique Features
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Conversion Tracking
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Customer Engagement
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Email Drip Campaigns
+ 7 more
Pricing
Starts from $19/User/Month
Medallia Experience Cloud vs its closest competitors
There are 10 direct Medallia Experience Cloud competitors in Experience Management Software. The ones that come up most often are CustomerGauge, SMG - Service Management Group and Qualtrics Customer Experience. Each is compared against Medallia Experience Cloud on rating, pricing and feature coverage below.
Sites and apps like Medallia Experience Cloud
Searches for "sites like Medallia Experience Cloud" and "apps like Medallia Experience Cloud" land on the same set of options as "Medallia Experience Cloud alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What each Medallia Experience Cloud alternative is best known for
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Watch for: Customizations and advanced features may be complex for new users without proper support.
User-friendly feedback collection
Watch for: Limited to digital channels
Automated customer retention
Watch for: May require integration with existing systems
Simplifies feedback collection and management, providing real-time insights for quick actions.
Watch for: Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
Reviewers praise the easy-to-use platform and smooth UX for sending gifts and direct mail.
Why teams look for a Medallia Experience Cloud alternative
The push to replace Medallia Experience Cloud tends to come down to a few recurring frustrations:
- Learning curve associated with using Medallia, although it becomes easier with more usage.
- Dependency on third-party assistance for configuration can be challenging and time-consuming.
- Limited support for text analytics, making it difficult to process large volumes of comments efficiently.
- Inconsistencies in interface usability and tracking robustness may hinder efficient analysis and decision-making.
How to find the right Medallia Experience Cloud replacement
Comparing the 10 alternatives on the figures that matter: zenloop is the highest rated at 4.81★ across 13 reviews.
How each tool earns its spot.
Which Medallia Experience Cloud Alternative Is Right for You?
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Medallia Experience Cloud for Experience Management Software are zenloop (4.8★), SMG - Service Management Group (4.8★), CustomerGauge (4.8★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Medallia Experience Cloud, prioritize: Feedback Management, Feedback Collection, Survey Management, Dashboard, Machine Learning, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Experience Management Software tools are Tivian, Exairon, Medallia Agent Connect. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Medallia Experience Cloud is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Medallia Experience Cloud has a rating of 4.5. 5 alternatives — including CustomerGauge and SMG - Service Management Group — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].