Guest User· asked about 5 weeks ago
How does SLA management work?
i'm part of a medium business and need to ensure we meet our service level agreements. how does ServiceDesk Plus manage SLAs?
9 Upvotes1 answer
1 Answer
Product Marketing
ServiceDesk Plus provides SLA management features that help you define and monitor service level agreements. you can set targets for response and resolution times, and the system will alert you if these targets are at risk of being missed, ensuring you stay compliant.
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