Guest User· asked about 4 months ago
How does SLA management work?
i'm part of a medium business and need to ensure we meet our service level agreements. how does ServiceDesk Plus manage SLAs?
9 Upvotes1 answer
1 Answer
Founder & Lead Reviewer
ServiceDesk Plus provides SLA management features that let you define and monitor service level agreements. You can set targets for response and resolution times, and the system will alert you if these targets are at risk of being missed, keeping you compliant.
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