9.8
Spot Score
Inmoment Review: Is It The Right Text Mining Software For Your Team?
Best for Mid-market · Enterprise
Free Trial Available
Inmoment offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Inmoment
Inmoment is a text mining software primarily used by data analysts and CRM managers in medium to large enterprises. With a rating of 2.3/5 from 6 reviews, it suggests mixed feedback, indicating that while some users find it valuable, others may have encountered challenges.
Inmoment's ability to provide real-time insights and its smooth integration with major CRMs like Salesforce and Microsoft Dynamics are standout features, especially for customer insights teams. However, a limitation to consider is its dependency on CRM integration, which might not suit all users.
Quick facts about Inmoment
What is Inmoment?
The Inmoment Text Mining Platform offers a comprehensive suite of text mining and analtyics tools that analyze massive volumes of unstructured data directly from Salesforce.com, Microsoft Dynamics CRM, or files in any format (for example, TXT, Excel, and PDF) to obtain actionable insights in real-time.
Pricing
Inmoment offers custom pricing plan
Free Trial available
Best For
Designed for mid-market and enterprise teams
Security & Compliance
Data residency:Global
Inmoment Software Demo
Inmoment was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Inmoment
- Use cases
- Customer experience analysis, Salesforce data analytics, CRM data mining
- Team types
- Data analysts, CRM managers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Inmoment
Ability to analyze large volumes of unstructured data
Integration with major CRM platforms like Salesforce and Microsoft Dynamics
Real-time actionable insights
Is Inmoment right for you?
Best for analyzing large CRM datasets with real-time insights.
Choose Inmoment if
- You need to mine and analyze unstructured CRM data from Salesforce or Microsoft Dynamics.
- Your team consists of data analysts or CRM managers in mid-sized to large companies.
- You require flexible, configurable workflows to extract actionable insights quickly.
Consider alternatives if
- You are a small business with limited data volume and no CRM integration needs.
- You prioritize a polished user experience and transparent pricing information.
What buyers should know before shortlisting Inmoment
Inmoment excels in providing real-time insights from unstructured data, particularly for users of Salesforce and Microsoft Dynamics. Its integration capabilities make it a strong choice for businesses looking to leverage existing CRM data.
Inmoment pros and cons
- Inmoment pros
Ability to analyze large volumes of unstructured data
Integration with major CRM platforms like Salesforce and Microsoft Dynamics
Real-time actionable insights
- Inmoment cons
Low overall user rating (2.3 out of 5)
Limited publicly available pricing information
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Compare Inmoment side-by-side with top Text Mining Software alternatives.
What is the pricing of Inmoment?
Inmoment uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Inmoment Pricing Plans
Core cx
Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and monitor trends
Integrations with key systems of record
Enterprise
Professional package elements
Self-serve or managed service surveys for transactional, relational, and market research
Industry specific text and sentiment analytic models
Field level reporting
Location-based action planning
Show more +
Custom
Robust survey and data collection across any/all channels
Extensive reporting that spans the enterprise–top of house to the front line
Predictive and advanced analytics to facilitate recommendations and workflow
Robust integrations with key systems of record
Action planning, advocacy, case management, closed-loop, and more
Show more +
Inmoment reviews and ratings
Buyer sentiment
Overall buyer sentiment is mixed to negative with concerns about usability and value.
What buyers like
- CRM integration capabilities
- Handling of unstructured data
- Real-time insights
Common complaints
- User interface and usability issues
- Pricing transparency
What users are saying
MC
Mike Cloudsdale
09/12/20
Their surveys do not work on an iPad…
Their surveys do not work on an iPad and no-one responds to requests for technical support.
MC
Mike Cloudsdale
08/22/20
Surveys don’t work on an iPad
Surveys don’t work on an iPad and they have given up trying to resolve the problem.
What are the features of Inmoment?
Audience analysis is a vital feature of software that helps businesses understand their target audience in a more comprehensive and specific…
Built-in libraries are essential components of software that provide a collection of pre-written code, tools, and functions for developers t…
Document classification is a software feature that allows users to classify or categorize documents based on their content or metadata. It i…
Geospatial analysis is a technique used in various industries to interpret and analyze geographical or spatial data. It is a powerful tool t…
The import-export option is a commonly used feature in software that allows users to easily transfer data between different applications or…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Segmentation is dividing a market into separate consumer groups with comparable characteristics. It's an integral aspect of any customer str…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Inmoment security and data handling
Key compliance certifications and security features for IT and security teams evaluating Inmoment.
Developer & data
Alternatives to Inmoment
Inmoment Support Options
Frequently Asked Questions About Inmoment
Common questions buyers ask before choosing Inmoment.
Inmoment is a Text Mining Software. Inmoment offers Import-Export Option, Geospatial Analysis, Built-in Library, Document Classification, Audience Analysis and many more functionalities.
Inmoment is a strong fit if: You need to mine and analyze unstructured CRM data from Salesforce or Microsoft Dynamics.; Your team consists of data analysts or CRM managers in mid-sized to large companies.. Consider alternatives if: You are a small business with limited data volume and no CRM integration needs.; You prioritize a polished user experience and transparent pricing information..
Buyers commonly note the following limitations of Inmoment: Low overall user rating (2.3 out of 5); Limited publicly available pricing information; Small number of user reviews indicating potential reliability or usability issues.
Some top alternatives to Inmoment includes Keatext, Advize.ai, WordStat, RapidMiner and Qualtrics Customer Experience.
Inmoment offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Inmoment. You can visit Inmoment pricing page to get the latest pricing.
Ready to try it?
Get started with Inmoment
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].