Infrasys POS Review: Is It The Right POS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Infrasys POS offers custom pricing plan
Raddison
Wyndham
Best Western Hotels Resorts
Choice Hotels
NH HotelsTrusted by teams including Raddison
Overview
Pricing
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Buyer feedback
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What is Infrasys POS?
Infrasys POS is a flexible, cloud-based point of sale system designed specifically for the hospitality industry, with a focus on hotel groups, resorts, and F&B operations. Built for IT managers, F&B directors, and operations teams, it streamlines ordering, payments, and outlet management across single or multi-property environments. Key features include mobile and tableside ordering, integrated payments, enterprise-level reporting, and offline functionality. With support for open API connections and dozens of pre-built integrations—including property management systems (PMS), kitchen display systems (KDS), and payment providers—Infrasys adapts easily to existing tech stacks. It's trusted by thousands of global hotel brands to unify F&B operations across regions with ease and consistency.
Pricing
Infrasys POS offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Infrasys POS Software Demo
Infrasys POS was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Infrasys POS
- Use cases
- Hospitality, Hotels & Resorts, Restaurants within Hotel Groups
- Team types
- IT Managers, F&B Directors
- Company size
- 20–500+ Employees
Why teams choose Infrasys POS
Infrasys POS is well-suited for hotel chains and groups managing operations across multiple properties with centralized control and consistency.
Its cloud architecture removes the need for expensive on-site infrastructure while enabling remote management and updates.
Despite being cloud-based, the platform offers offline capabilities to ensure uninterrupted service in environments with unstable internet connections.
Is Infrasys POS right for you?
What buyers should know before shortlisting Infrasys POS
Infrasys POS impressed me with its robust feature set tailored for the hospitality industry, especially for large hotel groups and F&B operations. I appreciated the flexibility to use existing hardware and how easily it integrates with essential systems like PMS and payment providers.
The centralized control over multiple outlets made operations smoother, and offline functionality was a key advantage. However, I noticed that smaller teams might find it overwhelming, and the lack of built-in loyalty or CRM tools could be a limitation for some.
Still, for enterprise-level hospitality businesses, it delivers reliable, scalable, and flexible POS capabilities.
Infrasys POS pros and cons
- Infrasys POS pros
Infrasys POS is well-suited for hotel chains and groups managing operations across multiple properties with centralized control and consistency.
Its cloud architecture removes the need for expensive on-site infrastructure while enabling remote management and updates.
Despite being cloud-based, the platform offers offline capabilities to ensure uninterrupted service in environments with unstable internet connections.
- Infrasys POS cons
Due to its wide range of features and configuration options, setup can be time-consuming and may require specialized onboarding or training.
Smaller establishments may find the feature set more than what they need, resulting in underutilization or additional complexity.
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What is the pricing of Infrasys POS?
Infrasys POS uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Infrasys POS Pricing Plans
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Infrasys POS reviews and ratings
What buyers like
- Infrasys POS is well-suited for hotel chains and groups managing operations across multiple properties with centralized control and consistency.
- Its cloud architecture removes the need for expensive on-site infrastructure while enabling remote management and updates.
- Despite being cloud-based, the platform offers offline capabilities to ensure uninterrupted service in environments with unstable internet connections.
Common complaints
- Due to its wide range of features and configuration options, setup can be time-consuming and may require specialized onboarding or training.
- Smaller establishments may find the feature set more than what they need, resulting in underutilization or additional complexity.
- The platform lacks native CRM or loyalty solutions, which may require businesses to integrate third-party tools for guest engagement campaigns.
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What are the features of Infrasys POS?
Infrasys POS supports accounting integration to simplify financial workflows by connecting smoothly with third-party accounting platforms. T…
The Customer Accounts feature in Infrasys POS lets hospitality businesses maintain detailed customer records, including transaction historie…
Infrasys POS has built-in Employee Management tools that help businesses manage staff permissions, shifts, performance tracking, and access…
Infrasys POS lets businesses issue, redeem, and track gift cards directly through the system. This feature supports both physical and digita…
Infrasys POS offers reliable Inventory Management capabilities, letting hospitality operations track ingredients, products, and supplies in…
Mobile Access in Infrasys POS allows staff to perform key functions—such as tableside ordering, payment processing, and inventory checks—dir…
Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…
The Order Management functionality in Infrasys POS lets you track and handle guest orders from start to finish. Whether orders come from tab…
Infrasys POS features integrated Payment Processing that works with all major providers, allowing for fast, secure transactions across multi…
Infrasys POS security and data handling
Key compliance certifications and security features for IT and security teams evaluating Infrasys POS.
Certifications
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Why buyers keep looking beyond Infrasys POS
Smaller restaurants or single-outlet operators find Infrasys POS overbuilt for their needs and switch to lighter, more affordable systems with simpler setup processes.
Infrasys POS lacks built-in CRM or loyalty marketing tools, forcing businesses focused on guest engagement and direct promotions to add external solutions.
Setup and configuration require significant time due to the broad feature set, pushing teams toward systems with faster onboarding and clearer interfaces.
Infrasys integrates with PMS and KDS but doesn't include property management, booking, or guest engagement—buyers seeking unified hospitality platforms choose competitors like Toast or Square for Restaurants.
Infrasys supports third-party hardware, but operators preferring integrated hardware-software ecosystems with single-vendor support often switch to closed platforms.
Offline functionality exists but operations in areas with weak connectivity often choose locally-hosted or hybrid models to reduce service disruption risk.
Infrasys POS Customers
Raddison
Wyndham
Best Western Hotels Resorts
Choice Hotels
NH Hotels
Infrasys POS Support Options
Frequently Asked Questions About Infrasys POS
Common questions buyers ask before choosing Infrasys POS.
Infrasys POS is a POS Software. Infrasys POS offers Mobile Access, Gift Card Management, Inventory Management, Accounting Integration, Customer Accounts and many more functionalities.
Buyers commonly note the following limitations of Infrasys POS: Due to its wide range of features and configuration options, setup can be time-consuming and may require specialized onboarding or training.; Smaller establishments may find the feature set more than what they need, resulting in underutilization or additional complexity.; The platform lacks native CRM or loyalty solutions, which may require businesses to integrate third-party tools for guest engagement campaigns..
Some top alternatives to Infrasys POS includes SumUp, Square Point of Sale, ShopKeep, Lightspeed Retail and LithosPOS.
Infrasys POS offers Quotation Based pricing model
The starting price is not disclosed by Infrasys POS. You can visit Infrasys POS pricing page to get the latest pricing.
Ready to try it?
Get started with Infrasys POS
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].