Fuze Review: Is It The Right VoIP Providers For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001Starts from $15 / User / Month
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Fuze?
With Fuze, starting a VoIP business was never easier. As a cloud-based solution, it allows to set up internet phone system in hours - and start making calls from anywhere. Since 2010, thousands have registered with Fuze and are running their businesses from smartphones or computers effortlessly.
Pricing
Starts from $15 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Fuze Software Demo
Fuze was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Fuze
- Use cases
- Remote work teams, Customer support centers, Sales and marketing teams
- Team types
- Remote employees, IT and communication managers
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Fuze
High-definition audio and video call quality
User-friendly interface supporting calls, messaging, and screen sharing
Effective remote collaboration features facilitating work-from-home setups
Is Fuze right for you?
Best for small to medium remote teams needing quick, cloud-based VoIP setup.
Choose Fuze if
- You want a unified platform combining calls, messaging, and meetings in one app.
- Your team primarily works remotely and requires easy collaboration tools like screen sharing.
- You need a low-complexity, cloud-hosted VoIP solution that can be set up within hours.
Consider alternatives if
- Your organization demands enterprise-grade telephony with zero downtime and high reliability.
- You require extensive on-premises PBX integration or support for legacy telephony systems.
What buyers should know before shortlisting Fuze
Fuze emerges as a versatile communication tool, admired for its seamless remote collaboration capabilities. Users appreciate its smooth transition to remote work, particularly during the pandemic.
The platform garners praise for its audio and video quality, making it a go-to choice for meetings and team interactions. Additionally, the ability to schedule meetings, share screens, and host virtual training sessions adds to its appeal.
While Fuze receives accolades for its convenience and efficiency, occasional connectivity issues and slow responses are noted, which can hinder user experience. The need for improvements in the desktop application and licensing model is also highlighted.
Despite these drawbacks, Fuze stands out as a valuable all-in-one solution for organizations seeking streamlined communication channels. Its continuous updates and user-friendly interface make it a preferred choice for many, fostering productivity and connectivity in the remote work landscape.
Fuze pros and cons
- Fuze pros
High-definition audio and video call quality
User-friendly interface supporting calls, messaging, and screen sharing
Effective remote collaboration features facilitating work-from-home setups
- Fuze cons
Connectivity issues and slow response times for contact updates
Performance problems following software updates
Ready to try it?
Get started with Fuze
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Fuze side-by-side with top VoIP Providers alternatives.
What is the pricing of Fuze?
Fuze Pricing Plans
Fuze Meetings
$15
/User/Month
1 DID
Unlimited internal & incoming calls
Metered outbound calling
Fuze Desktop for Windows and Mac
Fuze Mobile for iOS and Android
Show more +
Fuze Calling
$25
/User/Month
1 DID
Unlimited internal & incoming calls
Unlimited outbound calling: National
PBX features (call forwarding, call transfer, etc.)
Voicemail management
Show more +
Fuze Pro
$35
/User/Month
1 DID
Unlimited internal & incoming calls
Unlimited outbound calling: National
PBX features (call forwarding, call transfer, etc.)
Voicemail management
Show more +
Fuze International
$45
/User/Month
1 DID
Unlimited internal & incoming calls
Unlimited outbound calling: International
PBX features (call forwarding, call transfer, etc.)
Voicemail management
Show more +
Fuze reviews and ratings
Buyer sentiment
Users generally appreciate Fuze's ease of use and remote collaboration capabilities but report frustrations with connectivity and app performance issues.
What buyers like
- Ease of use
- Audio and video quality
- Remote work enablement
Common complaints
- Connectivity problems
- Mobile app bugs
What users are saying
RR
Rubaiyat Rahman
05/03/21
issues were resolved on time and good…
issues were resolved on time and good communication from local team.
M
Matt
04/29/21
Fuze is a good company Initially it was…
Fuze is a good company Initially it was a little frustrating dealing with some of the Support Engineers until we found one that is really great. If ...
Read more
J
Jay
04/22/21
Response is too slow
Response is too slow. A billing case was created and after 4 days still no response.
H
HMS
03/29/21
A decent product
A decent product. Clearly needs an overhaul on their desktop application. Licensing model is terrible (requires all users to have a feature, instead ...
Read more
TD
Thomas Disney
12/02/20
Making remote work easy!
Having Fuze made the Covid work from home transition seamless and effortless. I personally haven’t had any issues with Fuze and it is always ...
Read more
M
Marirose
11/03/20
Work from home essential
Clear audios, easy to use without need for instructional guide and chat is very useful. During the Pandemic wherein we all moved to work from home, ...
Read more
Fuze security and data handling
Key compliance certifications and security features for IT and security teams evaluating Fuze.
Certifications
Security features
Developer & data
Alternatives to Fuze
Fuze Support Options
Frequently Asked Questions About Fuze
Common questions buyers ask before choosing Fuze.
Fuze is a strong fit if: You want a unified platform combining calls, messaging, and meetings in one app.; Your team primarily works remotely and requires easy collaboration tools like screen sharing.. Consider alternatives if: Your organization demands enterprise-grade telephony with zero downtime and high reliability.; You require extensive on-premises PBX integration or support for legacy telephony systems..
Buyers commonly note the following limitations of Fuze: Connectivity issues and slow response times for contact updates; Performance problems following software updates; Mobile app bugs causing repetitive input and user frustration.
Some top alternatives to Fuze includes Zoom, ezTalks, TelebuJoin, Pexip and Video Window.
Fuze offers Subscription pricing model
The starting price of Fuze is $15/User/Month
Ready to try it?
Get started with Fuze
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
