9.5
SpotScore
Deputy Review: Is It The Right Employee Scheduling Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $3.50
HubSpot
ACE Hardware
Harper
Sanchurro
BondivetTrusted by teams including HubSpot
Overview
Pricing
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Buyer feedback
Alternatives
Customers
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Security & Compliance
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Spotsaas Analysis for Deputy
Deputy is an employee scheduling software primarily used by Operations Managers and HR Professionals in medium-sized businesses, particularly within retail, hospitality, and healthcare sectors. A rating of 4.3 out of 5 from 218 reviews indicates broad validation among its users, suggesting it meets the needs of many but may have some areas for improvement.
Deputy excels in simplifying the hospitality pay process, saving time with its fantastic support, and providing real-time updates on rosters and costs. These features make it user-friendly and easy to use for scheduling tasks. However, a significant limitation is the lack of notifications, which can lead to issues such as unconfirmed shifts and unclaimed hours.
Quick facts about Deputy
What is Deputy?
Deputy is a powerful time-saving software that streamlines business schedules and operations. It offers budget-friendly staff scheduling options based on team availability, with instant notification through its application, mobile, or web. By accurately tracking employee hours, Deputy helps companies ensure accurate payroll. Additionally, it provides a platform for sharing information and documents within a company's newsfeeds and monitoring message readership. With just a click, companies can find suitable staff for shift coverage, and use the software's AI to forecast labor demand and create advanced schedules. It also simplifies employee leave management and requests. Deputy is an essential tool for efficient and effective business management.
Pricing
Starts from $3.50
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Deputy Software Demo
Deputy was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Deputy
- Use cases
- Retail, Hospitality, Healthcare
- Team types
- Operations Managers, HR Professionals
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Deputy
Simplifies scheduling and payroll with real-time roster and cost updates
User-friendly interface that is easy to use for scheduling
Efficient time tracking and timesheet management
Is Deputy right for you?
Best for medium businesses needing simple, real-time employee scheduling and time tracking.
Choose Deputy if
- You manage a 50-500 employee retail, hospitality, or healthcare team.
- You want real-time roster and labor cost updates to control budgets.
- You need an easy-to-use platform with built-in communication for shift coordination.
Consider alternatives if
- Your business requires deep payroll processor integrations or advanced customization.
- You need extensive tiered support or highly customizable workflows.
What buyers should know before shortlisting Deputy
Deputy has proven to be an indispensable tool for many businesses, providing efficient solutions for rostering, scheduling, and managing employee hours. The real-time updates on rosters and costs make it easy to stay on top of workforce management.
Users appreciate its user-friendly interface and easy setup, streamlining HR and payroll tasks effectively. The robust features simplify workflow and improve overall efficiency.
While it has received some negative feedback regarding glitches and difficulties in customer support, Deputy's overall performance remains commendable. The issues with integrations and customer service could be areas for improvement, yet the positive aspects such as time-saving benefits and ease of use make it a valuable asset for various industries.
Businesses looking to optimize their scheduling processes should consider Deputy for its functionality and practicality in day-to-day operations.
Deputy pros and cons
- Deputy pros
Simplifies scheduling and payroll with real-time roster and cost updates
User-friendly interface that is easy to use for scheduling
Efficient time tracking and timesheet management
- Deputy cons
Lack of notifications causing unconfirmed shifts and unclaimed hours
Frustrations with integrations, setup issues, and language barriers in support
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What is the pricing of Deputy?
Deputy Pricing Plans
Scheduling
Unlimited shifts/month
Employee Scheduling
Auto-Scheduling
POS Integration
PTO & Leave Management
Show more +
Time & Attendance
Unlimited timesheets/month
Timesheets
Payroll Integration
POS Integration
PTO & Leave Management
Show more +
Premium
Unlimited shifts/month
Unlimited timesheets/month
Employee Scheduling
Auto-Scheduling
Timesheets
Show more +
Enterprise
Includes features of Premium plan, plus
Single Sign-On
Advanced Demand Planning
Advanced Reporting & Analytics
Custom Built Enterprise Agreements
Show more +
Weighing your options?
Not sure if Deputy fits your budget?
Deputy reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Deputy's ease of use and efficiency in scheduling and time tracking, tempered by concerns over support and integration limitations.
What buyers like
- Ease of use
- Real-time scheduling updates
- Time tracking accuracy
Common complaints
- Customer support challenges
- Integration and customization limitations
Are you using Deputy?
What users are saying
M
michael82
11/07/24
An amazing addition to our hospitality business!
Deputy has been an amazing addition to our newly opened business, helping simplify the hospitality pay process and save so much time! The support is ...
Read more
MT
Melanie Trevaskis
11/07/24
ABSOLUTE NIGHTMARE
This system used to be ok & in the last 8 months it has gotten worse & worse. Not giving notifications so staff are turning upto unconfirmed shifts, ...
Read more
SB
Sandeep Bhardwaj
10/27/24
Real time updates on roster and costs.
Real time updates on roster and costs.
AA
Admin ADS
09/29/24
This software is easy to use and plan…
This software is easy to use and plan schedules. All the staff find the app easy to use.
RR
Renata Rustyak
09/21/24
Deputy is user-friendly
Deputy is a user-friendly, easy to set up and navigate software for your HR/Payroll tasks.
D
DK
09/15/24
Easy to use both for rosters and…
Easy to use both for rosters and clocking in / out. App seems to freeze a bit on my phone
- See if Deputy fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Deputy?
Automated scheduling is a type of AI that specializes in scheduling multiple assignments for a single or several users while adhering to a s…
Compliance. It’s a daunting task for most compliance administrators. It’s also one of the most important components as to why you are regula…
The Drag and Drop Builder simplifies scheduling by letting managers create and adjust shifts visually. Users can easily move shifts around o…
The Employee Portal is a centralized hub where employees can access their schedules, request time off, and view important documents. This se…
The Employee Timeclock feature lets staff clock in and out easily using a mobile device or web interface. This removes manual time tracking,…
Predefined Templates offer customizable scheduling formats for specific roles or departments. This feature simplifies scheduling by providin…
Real-time reporting is involved capturing real-time data and communicating it to users as it happens. Managers may make quick judgments usin…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
Shift Swapping lets employees request swaps with colleagues directly through the platform. This feature gives staff control over their sched…
The Staff Notification feature allows instant communication with employees about schedule changes, reminders, or important announcements. No…
Workforce Forecasting uses historical data and trends to help managers predict staffing needs for upcoming shifts or projects. By analyzing…
Deputy security and data handling
Key compliance certifications and security features for IT and security teams evaluating Deputy.
Certifications
Security features
Developer & data
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9.7
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Why buyers keep looking beyond Deputy
Users may seek alternatives to Deputy if they find its pricing structure to be higher than expected, especially for small businesses or startups with tight budgets that require cost-effective workforce management solutions.
Some organizations might require more advanced features, such as extensive reporting or integration capabilities with other software, which they find lacking in Deputy, prompting them to explore other platforms.
Businesses with specific industry needs, like healthcare or manufacturing, may look for alternatives that offer tailored functionalities that better align with their unique operational requirements and compliance standards.
Users experiencing challenges with the user interface or customer support may consider alternatives to Deputy, seeking platforms that provide a more intuitive experience and responsive assistance when issues arise.
Deputy Customers
HubSpot
ACE Hardware
Harper
Sanchurro
Bondivet
UVH
Jo Williams
Deputy Support Options
Frequently Asked Questions About Deputy
Common questions buyers ask before choosing Deputy.
Deputy is a Employee Scheduling Software. Deputy offers Employee Timeclock, Shift Swapping, Staff Notification, Workforce Forecasting, Employee Portal and many more functionalities.
Deputy is a strong fit if: You manage a 50-500 employee retail, hospitality, or healthcare team.; You want real-time roster and labor cost updates to control budgets.. Consider alternatives if: Your business requires deep payroll processor integrations or advanced customization.; You need extensive tiered support or highly customizable workflows..
Buyers commonly note the following limitations of Deputy: Lack of notifications causing unconfirmed shifts and unclaimed hours; Frustrations with integrations, setup issues, and language barriers in support; Limited customization options for payroll processor integrations.
Some top alternatives to Deputy includes Homebase, Findmyshift, Planday, Schedule it and SocialSchedules.
Deputy offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Deputy is $3.50
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].