8.8
Spot Score
Delighted Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
SOC 2Add to compare
Starts from $224 / Month, also offers free forever plan
Target
Bombas
Bonobos
DWRTrusted by many companies including Target
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Delighted
Delighted is a survey and user feedback tool used by customer experience teams in large enterprises, medium, and small businesses. A 4.6/5 rating from 169,789 reviews indicates broad validation and satisfaction among its users.
The platform excels in real-time feedback collection, allowing teams to quickly gauge customer sentiment and make informed decisions. Its customizable survey options provide flexibility to tailor questions to specific needs. However, users should be aware of its limited advanced analytics, which might not meet the needs of data-heavy teams.
Quick facts about Delighted
What is Delighted?
Delighted is a valuable tool for companies of all sizes to gain market insights from real-time feedback from customers and employees. This software allows for easy survey creation with an array of customisable options such as logos, colours and personalised questions. Additionally, the included REST API integration can be used to deliver surveys across multiple channels. The real-time dashboard displays collected feedback to help businesses make informed data-driven decisions. Moreover, a range of powerful analysis tools and comprehensive reports help break
Pricing
Starts from $224 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Delighted Software Demo
Delighted was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Delighted
- Team types
- Large Enterprises, Medium Business
Why teams choose Delighted
Highly customizable survey options cater to branding needs.
Real-time feedback allows for immediate insights.
API integration facilitates seamless survey distribution.
Is Delighted right for you?
What buyers should know before shortlisting Delighted
Delighted offers a robust platform for gathering customer and employee feedback through customizable surveys. Its real-time dashboard and API integration make it a versatile choice for businesses of all sizes.
Delighted pros and cons
- Delighted pros
Highly customizable survey options cater to branding needs.
Real-time feedback allows for immediate insights.
API integration facilitates seamless survey distribution.
- Delighted cons
May require some technical knowledge for setup.
Pricing can escalate with additional features.
Ready to try it?
Get started with Delighted
Start your free trial — no credit card required.
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See how it stacks up
Compare Delighted side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of Delighted?
Delighted Pricing Plans
Free
Use 1 delivery platform Email, Web, Link, SDK
Use 1 of 7 survey templates
NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Monthly survey send limit of 1,000
Invite 3 team members
Show more +
Premium
$224
/Month
Use all delivery platforms
Email, Web, Link, SDK, Kiosk, SMS
Use 5 of 7 survey templates
NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Monthly survey send limit of 10,000
Show more +
Premium Plus
Use all delivery platforms
Email, Web, Link, SDK, Kiosk, SMS
Custom number of survey templates
NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Custom monthly survey send limit
Show more +
Delighted reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 169789 reviews, with consistently positive feedback.
What buyers like
- Real-time feedback collection
- Customizable survey options
- REST API integration
Common complaints
- Limited advanced analytics
- May require technical setup
- Pricing can be high
What are the features of Delighted?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Using email distribution lists, resource sharing, collaboration, research, and community engagement are all made easier. This strategy is co…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Kiosk Survey is a powerful tool designed to gather data and feedback from customers or visitors in a quick and efficient manner. It is a sof…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multiple choice (MC), objective response (OR), or MCQ (Multiple Choice Question) is a type of accurate assessment in which respondents are r…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey templates are pre-designed questionnaires that are used to gather information from a target audience. These templates are designed to…
Delighted security and data handling
Key compliance certifications and security features for IT and security teams evaluating Delighted.
Certifications
Developer & data
Alternatives to Delighted
Delighted Customers
Target
Bombas
Bonobos
DWR
Delighted Support Options
Frequently Asked Questions About Delighted
Common questions buyers ask before choosing Delighted.
Delighted is a Survey/ User Feedback Software. Delighted offers Survey Templates, Support Audio / Images / Video, Site Intercept Survey, Question Branching, Online Survey and many more functionalities.
Buyers commonly note the following limitations of Delighted: May require some technical knowledge for setup.; Pricing can escalate with additional features.; Limited advanced analytics compared to competitors..
Some top alternatives to Delighted includes QuestionPro, SurveySparrow, GetFeedback, easyfeedback and RealFeedback.
Delighted offers Free Trial, Freemium, Subscription pricing models
The starting price of Delighted is $224/Month
Ready to try it?
Get started with Delighted
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].