Arrows Review: Is It The Right Customer Success Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $99 / Month
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Arrows?
Arrows is a customer-success management solution that works to ensure customers are always able to get exactly what they need, when they need it. By deploying Arrows, ensure customers have the self-service tools to solve problems themselves, reduce time spent reaching out to support teams, and deliver a frictionless experience that benefits everyone.
Pricing
Starts from $99 / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Arrows Screenshots
Arrows was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Arrows
- Team types
- Large Enterprises, Medium Business
Why teams choose Arrows
Empowers customers to solve their own issues.
Reduces support team workload significantly.
Creates a seamless customer experience.
Is Arrows right for you?
What buyers should know before shortlisting Arrows
Arrows focuses on empowering customers with self-service tools to enhance their experience. This approach reduces reliance on support teams and fosters a more efficient problem-solving environment.
Arrows pros and cons
- Arrows pros
Empowers customers to solve their own issues.
Reduces support team workload significantly.
Creates a seamless customer experience.
- Arrows cons
May not cater to complex customer needs.
Lacks personalized support options.
Ready to try it?
Get started with Arrows
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Arrows side-by-side with top Customer Success Software alternatives.
What is the pricing of Arrows?
Arrows Pricing Plans
Starter
$399
/Month
2 team members
2 templates
Unlimited customers
Unlimited onboarding plans
Unlimited external participants
Business
$99
/Month
5 team members
5 templates
Unlimited customers
Unlimited onboarding plans
Unlimited external participants
Growth
$199
/Month
10 team members
10 templates
Unlimited customers
Unlimited onboarding plans
Unlimited external participants
Enterprise
More team members
More templates
Unlimited customers
Unlimited onboarding plans
Unlimited external participants
Show more +
Weighing your options?
Not sure if Arrows fits your budget?
Arrows reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 50 reviews, with consistently positive feedback.
What buyers like
- Self-service tools
- Frictionless experience
- Problem-solving capabilities
Common complaints
- Limited features for complex needs
- May lack personal touch
- Not suitable for all industries
Are you using Arrows?
What users are saying
CR
Cindy R
06/28/23
"Arrows has been a huge asset in creating new processes for our onboarding"
What do you like best about Arrows? It is easy for my customers to use. It is easy to create the templates and modify as necessary. What do you ...
Read more
KE
Kim E
05/10/23
"Your Onboarding Dreams Come True!"
What do you like best about Arrows? Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the ...
Read more
JM
Joyce M
04/17/23
"Onboarding Transparency & Improved Customer Support"
What do you like best about Arrows? I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our ...
Read more
GP
Gemma P
04/14/23
"Simple to use and works seamlessly with HubSpot"
What do you like best about Arrows? It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful ...
Read more
LN
Lizzie N
04/14/23
"Useful, intuitive tool"
What do you like best about Arrows? As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system ...
Read more
DF
Drew F
04/13/23
"There is nothing else like it... where has it been all of my life?"
What do you like best about Arrows? Single place for customer onboarding Easy to use interface Integrates with other systems Great CS team to make ...
Read more
- See if Arrows fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Arrows?
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Arrows security and data handling
Key compliance certifications and security features for IT and security teams evaluating Arrows.
Certifications
Developer & data
Alternatives to Arrows
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Empowering businesses to succeed ...
Very Good
Arrows Customers
GuildQuality
HumanPredictions
Involvio
Arrows Support Options
Frequently Asked Questions About Arrows
Common questions buyers ask before choosing Arrows.
Arrows is a Customer Success Software. Arrows offers Self Service Portal, Customer Support and many more functionalities.
Buyers commonly note the following limitations of Arrows: May not cater to complex customer needs.; Lacks personalized support options.; Not all industries may benefit equally..
Some top alternatives to Arrows includes Parlor, ClientSuccess, Custify, Salesmachine and Onboard.io.
Arrows offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Arrows is $99/Month
Ready to try it?
Get started with Arrows
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
