9.3
Spot Score
Acuity Scheduling Review: Is It The Right Appointment Scheduling Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPR
SOC 2Starts from $14 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Acuity Scheduling
Acuity Scheduling is an appointment scheduling software widely used by small business owners and customer service teams, particularly in health and wellness practices and service-based businesses. With a rating of 4.5/5 from 526 reviews, it is broadly validated as a reliable choice for these users.
Acuity Scheduling excels in its smooth integration with platforms like Google Calendar and Zoom, which enhances the scheduling process significantly. Its customizable scheduling options, including various appointment types and real-time availability, offer flexibility that users appreciate. However, new users may find the software complex due to its extensive features and lack of initial support, which can be a hurdle.
Quick facts about Acuity Scheduling
What is Acuity Scheduling?
The Acuity Scheduling Appointment Scheduling Software is a cloud software platform that comes with powerful tools for day-to-day operations of a practice. Delivering an instant online scheduling experience to patients and customers, it offers real time appointment confirmation, automated reminders and appointment cancellation, easy practice management and robust reporting.
Pricing
Starts from $14 / Month when Billed Yearly
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Acuity Scheduling Software Demo
Acuity Scheduling was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Acuity Scheduling
- Use cases
- Health and wellness practices, Freelancers and consultants, Small to medium service-based businesses
- Team types
- Receptionists and administrative staff, Small business owners
- Company size
- 1-50 employees, 51-200 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Acuity Scheduling
Seamless integration with platforms like Google Calendar, Zoom, Squarespace, and Stripe
Customizable scheduling options including appointment types and intake forms
User-friendly interface that simplifies appointment management for clients and staff
Is Acuity Scheduling right for you?
Best for SMBs needing customizable, integrated online appointment scheduling.
Choose Acuity Scheduling if
- You run a health, wellness, or service-based small to medium business.
- You want seamless integration with Google Calendar, Zoom, Squarespace, and Stripe.
- You need highly customizable scheduling pages with real-time availability and direct booking links.
Consider alternatives if
- You require extensive custom integrations beyond the limited app marketplace.
- Your team struggles with onboarding complex tools and needs simpler setup.
What buyers should know before shortlisting Acuity Scheduling
Acuity Scheduling has proven to be a valuable tool for many users in the past 12 months. Customers praise its seamless integration with other platforms like Squarespace and Zoom, making appointment scheduling a breeze.
The ability to customize scheduling pages and generate direct links for different appointment types has been a significant highlight, saving time and streamlining the process for both businesses and clients. Users appreciate the user-friendly interface, real-time availability updates, and features like text message reminders that enhance the overall experience.
The pricing is seen as competitive, especially for larger teams, accommodating various needs without breaking the bank. Despite a few subtle mentions of minor issues, such as the need for more reviews, the overwhelming feedback is positive, emphasizing Acuity's efficiency and effectiveness in simplifying scheduling tasks and enhancing client interactions.
Acuity Scheduling pros and cons
- Acuity Scheduling pros
Seamless integration with platforms like Google Calendar, Zoom, Squarespace, and Stripe
Customizable scheduling options including appointment types and intake forms
User-friendly interface that simplifies appointment management for clients and staff
- Acuity Scheduling cons
Limited variety of apps and connectors in the marketplace restricting advanced functionality
Potential complexity for new users due to many features and customization options
Ready to try it?
Get started with Acuity Scheduling
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Acuity Scheduling side-by-side with top Appointment Scheduling Software alternatives.
What is the pricing of Acuity Scheduling?
Acuity Scheduling Pricing Plans
Emerging
Number of staff/locations: 1
Client self-scheduling
Offer unlimited services and appointments
Advanced Features (see below)
Confirmation, reminder, and follow-up emails
Show more +
Growing
Includes features of Emerging plan, plus
Number of staff/locations: 6
Text message reminders (worldwide)
Offer appointment packages (including payment plans)
Sell subscriptions, memberships, and gift certificates
Show more +
Powerhouse
Includes features of Growing plan, plus
Number of staff/locations: 36
Multiple time zones for your different staff/locations
Remove "Powered by" on your scheduler
Sign BAA for HIPAA compliance
Show more +
Acuity Scheduling reviews and ratings
Buyer sentiment
Overall positive user sentiment highlights ease of use, integration capabilities, and customization, tempered by concerns over complexity and limited app connectors.
What buyers like
- Ease of use
- Integration with other platforms
- Customization options
Common complaints
- Limited app marketplace
- Complexity for new users
What users are saying
MH
Meredith H
12/15/23
"Acuity makes scheduling easy and seamless!"
What do you like best about Acuity Scheduling? Acuity allows students to easily book time with our tutors, it automatically connects with my google ...
Read more
RS
Renee S
09/01/23
"Acuity is easy to use."
What do you like best about Acuity Scheduling? Acuity is easy to integrate with my Squarespace website and Zoom to schedule appointments. What do you ...
Read more
KH
Kindsey H
07/19/23
"BEST SCHEDULER OUT THERE!"
What do you like best about Acuity Scheduling? Acuity is helpful in many aspects. It is the tool that we use to schedule meeting with clients and ...
Read more
IM
incredible me
07/07/23
A Five-Star Experience with Marie Kienast at Acuity Scheduling Massage
I recently had the pleasure of experiencing an outstanding massage service at Acuity Scheduling, and I must say that Marie Kienast, my massage ...
Read more
GS
Guy Shahar
04/23/23
Excellent Booking System!!
I've been using Acuity for 2 years and it is amazing. I can do everything I want to in terms of a booking system for clients, and whenever I need help ...
Read more
AM
Angela M
04/11/23
"Never double book again!"
What do you like best about Acuity Scheduling? I love that I can create multiple kinds of appointments for my clients to choose from and that it syncs ...
Read more
- See if Acuity Scheduling fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Acuity Scheduling?
Appointment scheduling is a vital feature of software that allows users to efficiently manage their appointments and schedule time slots for…
Automated scheduling is a type of AI that specializes in scheduling multiple assignments for a single or several users while adhering to a s…
Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…
Class scheduling is a software feature that enables educational institutes, such as schools, colleges, and universities, to schedule and man…
Employee scheduling is a difficult task. Anticipating workforce needs, handling employee demands and preferences, and guaranteeing shift cov…
Companies are beginning to look for efficient and cost-effective solutions that will improve their process efficiency and raise their produc…
Meeting Room Booking is a highly efficient feature that allows users to easily schedule and manage meetings or events within an organization…
The process of managing and arranging a company's management staff across several locations, such as multiple franchises or job sites, is kn…
Patients can arrange an appointment by viewing your practice's availability online via online scheduling. This tool allows you to make your…
Payment Processing is defined as providing a Person with the ability to charge or debit accounts using any payment mechanism, including but…
Reservations is a software feature that allows users to schedule or book appointments, events, or resources in advance. This feature is comm…
The set of actions and methods used by businesses to efficiently assign their resources to jobs, tasks, or projects they need to perform, as…
Acuity Scheduling security and data handling
Key compliance certifications and security features for IT and security teams evaluating Acuity Scheduling.
Certifications
Security features
Developer & data
Alternatives to Acuity Scheduling
Acuity Scheduling Support Options
Frequently Asked Questions About Acuity Scheduling
Common questions buyers ask before choosing Acuity Scheduling.
Acuity Scheduling is a Appointment Scheduling Software. Acuity Scheduling offers Multi-Location Scheduling, Resource Scheduling, Reservations, Payment Processing, Online Scheduling and many more functionalities.
Acuity Scheduling is a strong fit if: You run a health, wellness, or service-based small to medium business.; You want seamless integration with Google Calendar, Zoom, Squarespace, and Stripe.. Consider alternatives if: You require extensive custom integrations beyond the limited app marketplace.; Your team struggles with onboarding complex tools and needs simpler setup..
Buyers commonly note the following limitations of Acuity Scheduling: Limited variety of apps and connectors in the marketplace restricting advanced functionality; Potential complexity for new users due to many features and customization options; Lack of transparent pricing information publicly available.
Some top alternatives to Acuity Scheduling includes Setmore, Calendly, Square Appointments, Scheduly and Zoho Booking.
Acuity Scheduling offers Free Trial, Subscription pricing models
The starting price of Acuity Scheduling is $14/Month when Billed Yearly
Ready to try it?
Get started with Acuity Scheduling
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
