Abbot

Optimize customer conversations with Abbot

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Starts from $49/Month

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Overview

Features

Pricing

Alternatives

Ratings

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Support

FAQs

What is Abbot?

Affiliate Disclosure

Abbot lets customer service teams manage and optimize their conversations in Slack. The Smart Priority Queue feature ensures all important messages are answered first, and you can designate a first responder for each channel to tailor the response. Time targets and deadlines can be set to meet customer service expectations, while rules can be created to automatically take action. Thanks to PagerDuty integration, Abbot can be seamlessly connected to current operations for efficient escalations.

Pricing

Starts from $49/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Abbot software demo

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Abbot was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Abbot Features

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Abbot Pricing

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Free Trial

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Abbot Pricing

Starts from $49/Month

Pricing Model

Free trial
Paid Plans (Quotation Based )

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Pricing Plans

Abbot

$49

/Month

Conversation management
Zendesk integration
Announcements
Customize bot appearance
Reporting

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Disclaimer: Pricing information for Abbot is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Abbot Reviews & Ratings

Expert's Review

Abbot brings a refreshing and highly practical approach to managing customer service conversations directly within Slack. I was particularly impressed by its Smart Priority Queue, which ensures that high-priority messages never get lost in the noise. The ability to assign first responders per channel makes it easy to tailor support coverage, while custom time ...Read more

Abbot pros and cons

Automatically surfaces the most important customer messages, ensuring critical issues are addressed first without manual triage.
Helps maintain service-level expectations by setting clear timeframes for responses and resolutions.
Allows for workflow automation based on predefined triggers, reducing repetitive tasks and increasing efficiency.
Offers seamless escalation workflows by connecting with existing incident management tools, especially beneficial during critical outages.

Designed primarily for Slack, which limits flexibility for teams using other platforms like Microsoft Teams or Discord.
Lacks in-depth analytics or historical insights that some larger support teams might need for performance tracking and optimization.

Abbot Support

Customer Service

Online

Location

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Abbot is a Conversation Intelligence Software. Abbot offers Chat (Messaging), Knowledge Database, Collaboration, Analytics, Reports and many more functionalities.

Some top alternatives to Abbot includes Conversica, Konverse AI, Conversational AI Bot, SkylerAI and Conversocial.

No, Abbot doesn't provide API.

No, Abbot doesn't provide mobile app.

Abbot is located in NA

Abbot offers Free Trial, Quotation Based pricing models

We don't have information regarding integrations of the Abbot as of now.

The starting price of Abbot is $49/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.