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Compare Abbot vs Conversocial

Abbot - Conversation Intelligence Software
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Overview

Description

Abbot lets customer service teams manage and optimize their conversations in Slack. The Smart Priority Queue feature ensures all important messages are answered first, and you can designate ... Read More

Conversocial enables businesses to deliver high-quality customer engagements via direct messaging. Powered by its robust case management and unified messaging capabilities, companies are ... Read More

Entry Level Pricing
  • Starts from $49
  • Not Available
Free Trial Availability
  • No free trial
User Ratings

4.4

(69)
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Software Demo

Demo

Features

Total Features

9 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $49
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Small Business
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Individuals
          • Small Business
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Individuals
          Platforms Supported
          • Installed - Windows
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Mobile - Windows
          • Installed - Mac
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Installed - Windows
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Mobile - Windows
          • Installed - Mac
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          56

          Very Good

          25

          Good

          1

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Abbot brings a refreshing and highly practical approach to managing customer service conversations directly within Slack. I was particularly impressed by its Smart Priority Queue, which ensures ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • Automatically surfaces the most important customer messages, ensuring critical issues are addressed first without manual triage.

          • Helps maintain service-level expectations by setting clear timeframes for responses and resolutions.

          • Allows for workflow automation based on predefined triggers, reducing repetitive tasks and increasing efficiency.

          • Offers seamless escalation workflows by connecting with existing incident management tools, especially beneficial during critical outages.

          • Designed primarily for Slack, which limits flexibility for teams using other platforms like Microsoft Teams or Discord.

          • Lacks in-depth analytics or historical insights that some larger support teams might need for performance tracking and optimization.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Audi

          Audi

          Google

          Google

          Tesco

          Tesco

          Media and Screenshots

          Screenshots
          Marketing Overview

          3 Screenshots

          Crate message template

          2 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Abbot offers Free Trial, but Conversocial does not.

          Abbot is designed for Large Enterprises, Medium Business and Small Business.

          Conversocial is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Abbot begins at $49/Month, while pricing details for Conversocial are unavailable.

          Some top alternatives to Abbot includes Conversica, Konverse AI, Conversational AI Bot, SkylerAI, q&ai Technologies, HelpCrunch, Convin, ContactEngine and Conversocial.

          Some top alternatives to Conversocial includes nativeMsg, SupportChamp, SnapEngage, Freshchat, SaySimple, Qualified, Workvivo, Engage.so, Messenger Communication Platform, Sociocs and IFTTT.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].