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eGain Chat Alternatives: 6 Options Compared, Including Free (2026)

Explore 6 alternatives to eGain Chat, vetted by our editors with real user reviews, pricing, and feature comparisons.

The 6 strongest free eGain Chat alternatives, side by side

Quick answer

If eGain Chat isn't working out, the best alternatives are JivoChat, SnapEngage and REVE Chat. JivoChat ranks first with a SpotScore of 9.6 and a 3.93★ rating. See all 6 compared on score, rating, and price below.

Not every team clicks with eGain Chat, and that's fine. These 6 live chat software free alternatives give you real choices on price, features, and usability. We rank them by SpotScore, which combines real-user satisfaction with market presence, then layer in ratings and pricing. Scan the comparison table first, then read the detail for each pick.

ProductSpotScoreRatingPricingBest for
JivoChatConnect and convert with JivoChat.9.6★★★★☆ 3.93(92)Freefrom $13 /User/Monthteams of all sizes
SnapEngageStreamline customer engagement & boost sales with SnapEngage.9.3★★★★☆ 4.4(138)Freefrom $16 /User/Monthteams of all sizes
REVE ChatEmpower your online communication with REVE Chat.9.1★★★★☆ 4.08(23)Freefrom $13.50/moteams of all sizes
CallbellElevate your customer support game with Callbell.8.8★★★★☆ 4.22(20)FreeFree Trial · Freemium · Subscription · Quotation Basedteams of all sizes
LiveCallerTransform website traffic into sales with LiveCaller.8.6★★★★★ 4.5(14)Freefrom $12.60/moteams of all sizes
WebGreeterSeamless client communication, guaranteed.8.4★★★★★ 5(1)Freefrom $20 /User/Monthteams of all sizes

9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.9

92 verified reviews

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What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Read more about JivoChat
Free Trial

9.3

SpotScore

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

138 verified reviews

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What is SnapEngage?

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

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Free Trial·

SnapEngage offers custom pricing plan

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9.1

SpotScore

REVE Chat - Live Chat Software

REVE Chat

Empower your online communication with REVE Chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.1

23 verified reviews

Add to compare

What is REVE Chat?

Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to connect with customers in real-time. With a live chat widget available on your ...

Read more about REVE Chat
Free Trial

8.8

SpotScore

Callbell - Live Chat Software

Callbell

Elevate your customer support game with Callbell.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

20 verified reviews

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What is Callbell?

Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...

Read more about Callbell
Free Trial·

Callbell offers custom pricing plan

8.6

SpotScore

LiveCaller - Live Chat Software

LiveCaller

Transform website traffic into sales with LiveCaller.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

14 verified reviews

Add to compare

What is LiveCaller?

LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...

Read more about LiveCaller
Free Trial

8.4

SpotScore

WebGreeter - Live Chat Software

WebGreeter

Seamless client communication, guaranteed.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

1 verified reviews

Add to compare

What is WebGreeter?

Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...

Read more about WebGreeter
Free Trial·

WebGreeter offers custom pricing plan

Who competes with eGain Chat?

Buyers comparing eGain Chat usually weigh it against these 6 live chat software competitors, starting with JivoChat, SnapEngage and REVE Chat. Each is compared against eGain Chat on rating, pricing and feature coverage below.

What else works like eGain Chat?

Searches for "sites like eGain Chat" and "apps like eGain Chat" land on the same set of options as "eGain Chat alternatives" — the 6 options below cover both, whether you want a like-for-like replacement or something lighter.

Why we picked these eGain Chat alternatives

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

SnapEngage9.3Best for teams of all sizes

Easy to use with proactive chat for engaging customers and boosting revenue.

Watch for: Issues with system integrations and outdated design can affect user experience.

REVE Chat9.1Best for teams of all sizes

User-friendly interface that integrates all chats in one window, enhancing convenience.

Watch for: Reports of basic features working effectively, but lacking in advanced capabilities.

Callbell8.8Best for teams of all sizes

Multi-channel support

Watch for: Limited customization options

LiveCaller8.6Best for teams of all sizes

Optimal call management

Watch for: Limited to phone sales

WebGreeter8.4Best for teams of all sizes

Customizable solutions

Watch for: Limited advanced features

Why teams look for a eGain Chat alternative

Most people weighing a eGain Chat alternative are reacting to the same handful of pain points:

  • Complex setup
  • Higher pricing tier
  • May require extensive training

The factors that matter in a eGain Chat alternative

A quick data read across all 6 live chat software free alternatives: 6 offer a free tier; paid plans run $12.6–$20, with LiveCaller the cheapest entry point; and WebGreeter is the highest rated at 5★ across 1 reviews.

How the ranking holds up.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to eGain Chat are WebGreeter (5.0★), LiveCaller (4.5★), SnapEngage (4.4★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to eGain Chat, prioritize: Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply eGain Chat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to match a eGain Chat alternative to your team

  • On a budget / just exploring: start with a free tier — JivoChat, SnapEngage and REVE Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: WebGreeter has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: JivoChat has the highest Spotsaas Score (9.6) in this list — a strong default if you're unsure.

Your migration plan from eGain Chat

Switching from eGain Chat doesn't have to be painful. Begin with a data export and verify the new tool imports it. Confirm feature parity, pilot the change on a trial, and keep eGain Chat running in parallel until you're sure. Many tools above let you test for free first.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].