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Compare Zendesk Support vs Threado AI

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Threado AI provides instant, automated support to both customers and internal teams through intelligent AI agents trained on your organization's internal knowledge. Seamlessly set up in ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $249 , yearly
Free Trial Availability
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

14 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $249 , yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • FREE

            Free

            • 15 Queries answered/month

            • Bot Training

            • PDFs

            Show more +

          • PRO

            $249

            /month

            • 1000 Queries answered / month‍

            • Bot Training

            • Zendesk/Freshdesk Articles

            Show more +

          • ENTERPRISE

            Custom

            • Custom bot persona

            • Custom # of Queries answered / month

            • Bot Training

            Show more +

          Other Details

          Organization Types supported
              Platforms Supported
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Available
              • Not Available
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              User Reviews

              User Ratings

              No reviews available for the product

              Rating Distribution

              Excellent

              1493

              Very Good

              214

              Good

              31

              Poor

              7

              Terible

              12

              No reviews available for the product

              Expert's Review generated by AI

              Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

              Threado AI is a powerful AI-driven support solution that enhances both customer service and internal team productivity through instant, automated assistance. Its seamless integration with Slack, ...Read more

              Pros and Cons
              • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

              • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

              • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

              • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

              • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

              • AI ensures standardized answers across all interactions, minimizing misinformation and maintaining support quality.

              • Businesses can scale support operations effortlessly without needing to expand customer service or internal support teams.

              • Internal teams benefit from instant access to organizational knowledge, reducing time spent searching for information and improving workflow efficiency.

              • By leveraging AI-driven responses, Threado AI significantly reduces response times and eliminates the need for manual intervention in handling routine queries.

              • The AI's accuracy depends on the quality and comprehensiveness of the organization's internal knowledge base.

              • The AI needs continuous updates to ensure it remains relevant, accurate, and aligned with evolving business processes.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              Customers

              Customers
              Uber

              Uber

              Siemens

              Siemens

              Shopify

              Shopify

              Mixpanel

              Mixpanel

              Capillary

              Capillary

              Moengage

              Moengage

              Media and Screenshots

              Screenshots
              Zendesk

              5 Screenshots

              Threado AI

              4 Screenshots

              Videos
              video-0

              2 Videos

              video-0

              1 Videos

              Alternatives

              Alternatives

              No Alternative products available.

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both Zendesk Support and Threado AI offer a Free Trial.

              Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

              Threado AI is designed for Large Enterprises, Medium Business and Small Business.

              Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Threado AI Starts at $249/month when yearly.

              Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

              Some top alternatives to Threado AI includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].