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Compare Zendesk Support vs Neople

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Neople is an AI assistant designed to elevate customer service by becoming a true digital coworker. Far more than just an assistant, each Neople is meticulously trained on your company’s ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $1500 , monthly
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $1500 , monthly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

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          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

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          • Browse all pricing plans
          • Junior

            $1500

            /month

            • Unlimited languages and users plus:

            • Basic Neople design

            • 150000 interactions per year

            Show more +

          • Medior

            $2500

            /month

            • Unlimited languages and users plus:

            • Personal Neople design

            • 300000 interactions per year

            Show more +

          • Custom

            Custom

            • Additions:

            • Branded Neople design

            • Interactions

            Show more +

          Other Details

          Organization Types supported
              Platforms Supported
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Available
              • Not Available
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              User Reviews

              User Ratings

              No reviews available for the product

              Rating Distribution

              Excellent

              1493

              Very Good

              214

              Good

              31

              Poor

              7

              Terible

              12

              No reviews available for the product

              Expert's Review generated by AI

              Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

              Neople offers an AI assistant that functions as a true digital coworker, integrating deeply with a company’s data, tools, and brand to provide highly customized support. This enables businesses ...Read more

              Pros and Cons
              • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

              • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

              • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

              • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

              • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

              • Neople’s ability to assist and automate routine tasks enables employees to focus on high-value activities, leading to better performance and reduced burnout.

              • The AI assistant integrates smoothly into existing systems and tools, requiring minimal setup and offering immediate value, reducing the learning curve typically associated with new software.

              • Neople’s deep integration with company data and workflows helps deliver faster, more accurate support, leading to an improved customer experience and faster resolution times.

              • By functioning as a true digital coworker, Neople boosts overall productivity, enabling teams to handle more tasks in less time and improving operational efficiency.

              • To remain effective, Neople requires regular updates and adjustments based on changing data, customer needs, and feedback. This ongoing maintenance can demand time and resources from the business.

              • While Neople is designed to be a digital coworker, teams may need some time to adjust to working with an AI assistant, which could temporarily disrupt workflow until employees become familiar with its capabilities.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              Customers

              Customers
              Uber

              Uber

              Siemens

              Siemens

              Shopify

              Shopify

              Levis

              Levis

              Holy

              Holy

              Plain

              Plain

              Media and Screenshots

              Screenshots
              Zendesk

              5 Screenshots

              Neople

              6 Screenshots

              Videos
              video-0

              2 Videos

              video-0

              1 Videos

              Alternatives

              Alternatives

              No Alternative products available.

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Zendesk Support offers Free Trial, but Neople does not.

              Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

              Neople is designed for Large Enterprises, Medium Business and Small Business.

              Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Neople Starts at $1500/month when monthly.

              Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

              Some top alternatives to Neople includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].