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Compare Zendesk Support vs Lorikeet AI

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Lorikeet AI is a powerful support agent that integrates smoothly into your team’s existing workflows to resolve complex issues efficiently. From handling delayed orders to replacing ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $500 , monthly
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

Lorikeet AI has not given any software demo yet

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Features

Total Features

29 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $500 , monthly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Start

            $500

            /month

            • Tickets resolved / month Up to 750

            • Credits / month 500

            • Credit overage $100 per 100 credits or part thereof

            Show more +

          Other Details

          Organization Types supported
              Platforms Supported
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Available
              • Not Available
              Get Quote

              User Reviews

              User Ratings

              No reviews available for the product

              Rating Distribution

              Excellent

              1493

              Very Good

              214

              Good

              31

              Poor

              7

              Terible

              12

              No reviews available for the product

              Expert's Review generated by AI

              Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

              Lorikeet AI is a robust and efficient support agent that enhances customer service by seamlessly integrating into existing workflows. It excels at resolving complex issues, such as delayed orders ...Read more

              Pros and Cons
              • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

              • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

              • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

              • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

              • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

              • By providing consistent, high-quality support, Lorikeet AI helps businesses improve overall customer satisfaction, building stronger relationships with clients.

              • When necessary, Lorikeet AI can escalate issues to human agents, ensuring that complex or sensitive situations are handled appropriately by experienced staff.

              • Lorikeet AI follows customized procedures for different tasks, allowing businesses to tailor the solution to their specific needs and maintain consistency in responses.

              • The AI is designed to handle complex customer issues such as delayed orders and compromised credit cards, ensuring timely and accurate resolutions.

              • There may be a slight learning curve for teams to fully understand and leverage Lorikeet AI’s capabilities to their advantage, particularly during initial implementation.

              • Despite its high-quality support, AI-driven responses may lack the personal touch that human agents can provide, potentially reducing the emotional connection in customer interactions.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              Customers

              Customers
              Uber

              Uber

              Siemens

              Siemens

              Shopify

              Shopify

              Breeze

              Breeze

              Stashaway

              Stashaway

              AMBER

              AMBER

              Media and Screenshots

              Screenshots
              Zendesk

              5 Screenshots

              Lorikeet

              3 Screenshots

              Videos
              video-0

              2 Videos

              No videos available.

              Alternatives

              Alternatives

              No Alternative products available.

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Zendesk Support offers Free Trial, but Lorikeet AI does not.

              Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

              Lorikeet AI is designed for Large Enterprises, Medium Business and Small Business.

              Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Lorikeet AI Starts at $500/month when monthly.

              Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

              Some top alternatives to Lorikeet AI includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].