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Compare Zendesk Support vs Gaspar.ai

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Gaspar.ai, the ultimate Generative AI solution for Employee Helpdesk Support, revolutionizes service desk operations and enhances user experiences with its cutting-edge technology. By ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

14 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • Not Available
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
          Get Quote

          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          No reviews available for the product

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Gaspar.ai is a standout solution in the employee helpdesk automation space. Its ability to autonomously handle nearly half of incoming inquiries transformed how our IT support team operates. The ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Gaspar.ai can resolve up to 40% of common employee support requests instantly, significantly reducing the workload for helpdesk teams and improving response times.

          • With a deployment time of just 30 minutes, Gaspar offers a quick and frictionless onboarding process, minimizing downtime and allowing organizations to see value almost immediately.

          • The integrated analytics suite provides real-time visibility into helpdesk performance, enabling IT teams to make data-driven decisions and continuously improve support operations.

          • Out-of-the-box compatibility with ServiceNow, Freshservice, and Jira Service Management ensures that Gaspar can plug into existing workflows with minimal disruption.

          • While it excels in IT support, Gaspar’s application is currently specialized, making it less versatile for broader enterprise automation needs like HR or finance.

          • Despite quick deployment, achieving high accuracy in responses may require ongoing fine-tuning, especially for domain-specific knowledge or organization-specific scenarios.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Matrix

          Matrix

          Kaizen gaming

          Kaizen gaming

          BlueGround

          BlueGround

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          gasper ai

          5 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

          Alternatives

          Alternatives

          No Alternative products available.

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Gaspar.ai offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Gaspar.ai is designed for Large Enterprises, Small Business and Medium Business.

          The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Gaspar.ai are unavailable.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Gaspar.ai includes and undefined.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].