Zendesk Chat vs Messenger Communication Platform - Which Live Chat Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Chat Get Quote Get Quote	Messenger Communication Platform (10) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More	Our Messenger Communication Platform offers various tools to easily manage customer communications while adhering to data protection regulations. It enables businesses to utilize Chatbots ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Not Available
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.0/10	Not Available
User Ratings		4.6 (9)
	Get Quote	Get Quote

Software Demo

Demo

How do Zendesk Chat and Messenger Communication Platform Compare on Features?

Total Features	9 Features	6 Features
Unique Features
	Get Quote	Get Quote

What Do Zendesk Chat and Messenger Communication Platform Cost?

Pricing Option
Starting From	$19 , Billed Yearly	Not Available
Pricing Plans	Sell Team Get Started Email integration Up to 3 paid users 1 custom sales pipeline Show more + Sell professional Get Started Email integration Unlimited paid users 1 custom sales pipeline Show more + Sell Enterprise Get Started Email integration Unlimited paid users 2 sales pipelines Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Freelancers Large Enterprises Medium Business Individuals	Small Business Freelancers Large Enterprises Medium Business Individuals
Platforms Supported	Installed - Windows Browser Based (Cloud) Mobile - iOS Mobile - Android Mobile - Windows Installed - Mac Browser Based (Cloud)	Installed - Windows Browser Based (Cloud) Mobile - iOS Mobile - Android Mobile - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Zendesk Chat User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.6 (based on 9 reviews)
Rating Distribution	No reviews available for the product	Excellent 7 Very Good 3 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Zendesk Chat Integrates well with other Zendesk products for seamless customer support management. Easy to use interface, allowing for efficient communication and chat management. Real-time connection and communication with customers, facilitating prompt issue resolution. Provides a range of useful features like chat hours, notifications, triggers, and automations. Some challenges with integration, especially when accessing CRM software behind firewalls. Lack of advanced capabilities like screen sharing for both agents and customers.	Pros and Cons of Messenger Communication Platform
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

Media and Screenshots

Screenshots	5 Screenshots	4 Screenshots
Videos	4 Videos	2 Videos

Top Alternatives to Zendesk Chat and Messenger Communication Platform in 2025

Alternatives	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4	Serviceform 4.3 360dialog 5 Little SaaS Communication 5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Chat and Messenger Communication Platform offer a Free Trial.

Zendesk Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Messenger Communication Platform is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Zendesk Chat begins at $19/User/Month when Billed Yearly, while pricing details for Messenger Communication Platform are unavailable.

Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom, Comm100 Live Chat, Smartchat, raychat, Freshchat, RingCentral Engage Digital and Let's Connect.

Some top alternatives to Messenger Communication Platform includes Serviceform, 360dialog, Little SaaS Communication, SmartCOMM, Let's Talk, Qualified, Workvivo, Memo, Promptly, Sociocs, SimpleChatbot.co and IFTTT.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zendesk Chat vs Messenger Communication Platform - Which Live Chat Software Platform Is Better in July 2025?

Zendesk Chat

Messenger Communication Platform

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zendesk Chat and Messenger Communication Platform Compare on Features?

Total Features

Unique Features

What Do Zendesk Chat and Messenger Communication Platform Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zendesk Chat User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zendesk Chat

Pros and Cons of Messenger Communication Platform

Positive Reviews

Media and Screenshots

Screenshots

Videos

Top Alternatives to Zendesk Chat and Messenger Communication Platform in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure