xMatters vs Rootly Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
Rootly
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant team…
xMatters leads on user satisfaction with a 4.4-star rating across 897 reviews.
SpotSaaS Analysis
xMattersRootly
The core difference between xMatters and Rootly lies in xMatters' focus on comprehensive incident management workflows across various IT systems, while Rootly specializes in Slack integration for streamlined incident response. Ideal buyers for xMatters are medium to large enterprises seeking robust automation, whereas Rootly is best suited for teams that prioritize Slack-based collaboration and quick responder engagement.
- Best for IT teams needing automated incident management - Ideal for medium to large enterprises - Offers multiple integration options - Focuses on improving incident response times - Priced at $16 - Suitable for organizations with complex IT systems
- Best for teams using Slack for incident management - Ideal for companies with 51-500 or 500+ employees - Provides seamless integration with PagerDuty - Focuses on customizable workflows - Emphasizes rapid involvement of responders - Pricing information not listed
xMatters vs Rootly — at a glance
| Feature | xMatters | Rootly |
|---|---|---|
| Rating | 4.4 / 5 | — |
| Reviews | 897 | — |
| Starting price | $16 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between xMatters and Rootly
- Pricing: xMatters starts at $16 /User/Month. Rootly pricing is not publicly listed.
- Free trial: xMatters offers a free trial; Rootly does not.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Rootly supports SaaS/Web/Cloud.
xMatters vs Rootly — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Best for Slack-integrated, automated incident response with customizable workflows.
- You need seamless PagerDuty and Slack integration for incident alerts.
- Your team requires automated, rapid involvement of relevant responders.
- You want flexible, customizable incident management workflows within Slack.
- Your organization does not use Slack or PagerDuty tools.
- You prefer simple alerting without complex workflow configurations.
xMatters: Best for IT teams needing automated, integrated incident management workflows. Rootly: Best for Slack-integrated, automated incident response with customizable workflows.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, ... Read More about Rootly |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.4/10 | 8.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Rootly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do xMatters and Rootly Compare on Features?
Total Features | 9 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare xMatters and Rootly on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
xMatters User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| Buyer sentiment Insufficient user reviews available to determine overall sentiment. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Accenture  Viasat  Principal | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  3 Videos | No videos available. |
Top Alternatives to xMatters and Rootly in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or Rootly?
- xMatters edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and Rootly offer a free trial?
- xMatters offers a free trial. Rootly does not.
- What is the starting price of xMatters vs Rootly?
- xMatters starts at $16 /User/Month. Rootly starts at Contact for pricing.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.
- What are the top alternatives to Rootly?
- Top alternatives to Rootly include Freshservice, PagerDuty, Amixr, AlertOps, Spike.sh.