Vorex vs Track-It - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Vorex (20) Get Quote Get Quote	Track-It (101) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, ... Read More	Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More
Free Trial Availability	No free trial	No free trial
User Ratings	3.8 (47)	4 (91)
	Get Quote	Get Quote

Software Demo

Demo

What Do Vorex and Track-It Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

Vorex User Reviews & Rating Comparison

User Ratings	3.8 (based on 47 reviews)	4 (based on 91 reviews)
Rating Distribution	Excellent 16 Very Good 4 Good 0 Poor 0 Terible 0	Excellent 30 Very Good 47 Good 13 Poor 6 Terible 5
Expert's Review generated by AI	Kaseya Vorex Service Desk has garnered significant positive feedback over the past 12 months, with users particularly highlighting its easy organization, user-friendly ticket submission process, ...Read more	Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease ...Read more
Pros and Cons	Pros and Cons of Vorex Streamlined organization for helpdesk tasks, making ticket submission and categorization easy. Guided interface that ensures user satisfaction and smooth system operation. Instant access to workflow software management for tracking project progress and time spent. Comprehensive suite for management, accounting, and estimating, providing an all-in-one solution. Newcomers may find the abundance of features and customizations overwhelming without adequate support. Limited selection of apps and connectors in the Marketplace may restrict access to advanced functionalities.	Pros and Cons of Track-It User-friendly interface and intuitive design, making it simple and easy to use without extensive training. Affordable pricing, making it a cost-effective solution for organizations with multiple users. Helpful customer service and good response from support team. Comprehensive solution for IT teams to manage tickets, assets, and endpoints. Limited customization options, especially for complex configurations and project management integration. Performance issues, such as slowness when navigating between screens or sections.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Media and Screenshots

Videos	4 Videos	1 Videos

Top Alternatives to Vorex and Track-It in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Vorex nor Track-It offers a free trial.

Vorex is designed for Large Enterprises, Medium Business and Small Business.

Track-It is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Vorex and Track-It are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Vorex includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, ReadyDesk, Sitehelpdesk, Kaseya BMS and BoldDesk.

Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, Sitehelpdesk, HESK, iSupport Software, Richdesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Vorex vs Track-It - Which Service Desk Software Platform Is Better in July 2025?

Vorex

Track-It

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Free Trial Availability

User Ratings

Software Demo

Demo

What Do Vorex and Track-It Cost?

Pricing Option

Pricing Plans

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Vorex User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Vorex

Pros and Cons of Track-It

Positive Reviews

Media and Screenshots

Videos

Top Alternatives to Vorex and Track-It in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure