VictorOps vs Zenduty vs Incident.io Comparison
VictorOps
Starting at $5 /User/Month
- Free Trial
- Medium Business
- Enterprise
VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data comes together in a single stre…
Zenduty
Starting at $5 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time o…
Incident.io
Starting at $16 /User/Month
- Large Enterprises
- Medium Business
Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure o…
VictorOps leads on user satisfaction with a 4.6-star rating across 53 reviews.
VictorOps vs Zenduty vs Incident.io — at a glance
| Feature | VictorOps | Zenduty | Incident.io |
|---|---|---|---|
| Rating | 4.6 / 5 | — | 4.8 / 5 |
| Reviews | 53 | — | 22 |
| Starting price | $5 /User/Month | $5 /User/Month | $16 /User/Month |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Medium Business, Enterprise, Large Enterprises | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software | Incident Management Software |
| Platforms | — | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | Available | — |
| Support modes | — | 24/7 (Live rep), Online | Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | US | US | US |
Key differences between VictorOps and Zenduty
- Pricing: VictorOps starts at $5 /User/Month, while Zenduty starts at $5 /User/Month.
- Target audience: VictorOps is built for Medium Business and Enterprise, while Zenduty targets Freelancers / Consultants and Large Enterprises.
Compare VictorOps vs Zenduty vs Incident.io — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for DevOps teams needing flexible, integrated incident management with mobile support.
- You require fine-grained control over team-specific escalation thresholds and workflows.
- Your team values extensive integrations and smart alert customization for efficient incident handling.
- You need a mobile app to manage incidents and escalations remotely and on-the-go.
- You want a minimal, highly simplified incident management tool with low setup complexity.
- Your organization is very small (under 10 employees) with limited IT complexity.
Best for DevOps teams needing advanced incident routing and escalation.
- You require complex, context-aware routing rules for incident alerts.
- Your team needs flexible on-call rotations with overrides and vacation management.
- You want to minimize false alarms and noise to improve response efficiency.
- Your organization lacks a dedicated incident management process.
- You only need simple alerting without complex escalation or routing.
Best for Slack-centric teams needing simple, scalable incident response automation.
- Your organization relies heavily on Slack for team communication and collaboration.
- You need a low-complexity, rapid setup incident management tool for growing tech teams.
- You want to automate manual incident response tasks to improve operational efficiency.
- Your team requires highly customizable or advanced incident management workflows.
- You need integrations beyond Slack or a broader marketplace of add-ons.
VictorOps: Best for DevOps teams needing flexible, integrated incident management with mobile support. Zenduty: Best for DevOps teams needing advanced incident routing and escalation.
Description | VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data ... Read More about VictorOps | Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on ... Read More about Zenduty | Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More about Incident.io |
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Spotsaas ScoreWhat's this? ↗ | 8.4/10 | 8.5/10 | 7.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees501-2000 employees | Small BusinessMedium Business | 51-500 employees500+ employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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How do VictorOps, Zenduty and Incident.io Compare on Features?
Total Features | 4 Features | 12 Features | 5 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare VictorOps, Zenduty and Incident.io on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
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GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US | 🇺🇸 US |
VictorOps vs Zenduty User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights VictorOps' strong incident management capabilities and mobile convenience, tempered by concerns about UI complexity and pricing. What buyers like
Common complaints
| Buyer sentiment Insufficient review data available to determine overall buyer sentiment. What buyers like
Common complaints
| Buyer sentiment Users highly value Incident.io for its Slack integration, ease of use, and automation capabilities, though some desire more advanced features and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Crowdtap  Craftsy  Myob |  Zolo  Qoala  UrbanPiper |  Trainline  Loom  dbt Labs |
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Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |  4 Screenshots |
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Videos |  3 Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, VictorOps or Zenduty?
- VictorOps edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do VictorOps and Zenduty offer a free trial?
- Yes, both VictorOps and Zenduty offer a free trial.
- What is the starting price of VictorOps vs Zenduty?
- VictorOps starts at $5 /User/Month. Zenduty starts at $5 /User/Month.
- What are the top alternatives to VictorOps?
- Top alternatives to VictorOps include Freshservice, PagerDuty, Opsgenie, YetiCloud, AlertOps.
- What are the top alternatives to Zenduty?
- Top alternatives to Zenduty include Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps.