Which is better, Userlytics or Lookback?

Lookback edges out Userlytics based on user ratings across 73 reviews. That said, the best pick depends on your workflow — Userlytics may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Userlytics and Lookback?

Key differences between Userlytics and Lookback include pricing (Userlytics starts at $49 vs Lookback at $99); target audience (Userlytics targets Individuals while Lookback serves Large Enterprises). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Userlytics and Lookback offer a Free trial?

Yes, both Userlytics and Lookback offer a Free Trial.

Who are the typical users of Userlytics?

Userlytics is designed for Individuals, Freelancers / Consultants, Large Enterprises, Medium Business, Small Business.

Who are the typical users of Lookback?

Lookback is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Userlytics and Lookback?

Pricing for Userlytics starts at $49/User, whereas Lookback starts at $99/Month.

What are the best alternatives to Userlytics?

Some top alternatives to Userlytics include Figma, UXCam, UserX, UXtweak, UserZoom.

What are the best alternatives to Lookback?

Some top alternatives to Lookback include Figma, UXCam, UserX, UXtweak, User Insights.

Userlytics vs Lookback vs Figma Comparison

Last updated: May 22, 2026

Userlytics

3.3(246 reviews)

Starting at $49 /User

Free Trial
Individuals
Freelancers / Consultants

Established in 2009, Userlytics stands as a state-of-the-art user experience research platform, boasting a global participant pool of nearly 2 million panelists. Over the years, this platform has assisted enterprises and…

View Pricing Read Reviews

Lookback

4.0(73 reviews)

Starting at $99 /Month

Free Trial
Large Enterprises
Medium Business

Lookback is a visual-diagramming tool, that enables anyone to easily capture the workflow of their team and provides insight into bottlenecks, miscommunication, and repetitive tasks. With Lookback, user can make hotspots…

View Pricing Read Reviews

Figma

4.5(2,143 reviews)

Starting at $12 /User/Month

Freelancers / Consultants
Large Enterprises

This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB charger and a lightweight metal body…

View Pricing Read Reviews

Lookback leads on user satisfaction with a 4.0-star rating across 73 reviews.

Userlytics vs Lookback vs Figma — at a glance

Feature	Userlytics	Lookback	Figma
Rating	3.3 / 5	4.0 / 5	4.5 / 5
Reviews	246	73	2,143
Starting price	$49 /User	$99 /Month	$12 /User/Month
Free trial	Yes	Yes	No
Free version	No	No	No
Best for	Individuals, Freelancers / Consultants, Large Enterprises	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business
Category	UX Software	UX Software	UX Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
API	—	Available	Available
Support modes	Business Hours, Online	Online	Online
Certifications	GDPR	GDPR	SOC 2, GDPR
Data residency	Global	US	—

Key differences between Userlytics and Lookback

Pricing: Userlytics starts at $49 /User, while Lookback starts at $99 /Month.
Target audience: Userlytics is built for Individuals and Freelancers / Consultants, while Lookback targets Large Enterprises and Medium Business.
User satisfaction: Lookback scores higher with a 4.0-star average.
Deployment: Userlytics supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Lookback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Userlytics vs Lookback vs Figma — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most UX Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Userlytics (339) Talk to an expert Talk to an expert	Lookback (40) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Userlytics

Best for UX research with global panel and mobile app testing support.

Choose if

You need access to a large, diverse global participant pool for testing.
You require support for both moderated and unmoderated usability studies, including mobile apps.
You want faster, cost-effective customer feedback collection with responsive support.

Consider alternatives if

You need a simple, fully transparent pricing model with clear credit usage.
You prioritize a highly intuitive interface and flawless navigation for video review.

Lookback

Best for remote UX research with easy usability testing and session recording.

Choose if

You need simple, streamlined setup for live remote usability tests.
Your team values centralized video recording storage with note-taking capabilities.
You want interactive story creation and hotspot features on user screens.

Consider alternatives if

Your workflows require extensive iOS mobile testing capabilities.
You depend on deep integrations with other software tools for efficiency.

Figma

Best for UX/UI teams needing real-time remote collaboration and versatile design tools.

Choose if

You require seamless real-time collaboration for remote UX/UI design teams.
You want an intuitive, beginner-friendly interface with advanced prototyping features.
You need a cross-platform tool with strong community support and scalable subscriptions.

Consider alternatives if

Your organization demands highly customizable billing and detailed account management.
You need extensive enterprise-level support with responsive customer service.

Userlytics: Best for UX research with global panel and mobile app testing support. Lookback: Best for remote UX research with easy usability testing and session recording.

Description	Established in 2009, Userlytics stands as a state-of-the-art user experience research platform, boasting a global participant pool of nearly 2 million panelists. Over the years, this ... Read More about Userlytics	Lookback is a visual-diagramming tool, that enables anyone to easily capture the workflow of their team and provides insight into bottlenecks, miscommunication, and repetitive tasks. With ... Read More about Lookback	This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB ... Read More about Figma
Entry Level Pricing	Starts from $49	Starts from $99	Starts from $12 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	No free trial
Spotsaas Score What's this? ↗	9.6/10	9.2/10	9.8/10
User Ratings Based on verified Spotsaas reviews	3.3 (246)	4 (73)	4.5 (2143)
Best Company Size	Small BusinessLarge Enterprises	Small BusinessMedium Business	Small BusinessMedium Business
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo		Lookback has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Userlytics, Lookback and Figma Compare on Features?

Total Features	9 Features	9 Features	8 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Userlytics, Lookback and Figma on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$49	$99	$12 , Billed Yearly
Pricing Plans	Not Available	Not Available	Figma Starter Get Started 3 Figma and 3 FigJam files Unlimited personal files Unlimited collaborators Show more + Figma Professional Get Started Unlimited files and projects Unlimited version history Sharing permissions Show more + Figma Organization Get Started Everything in Professional, plus Org-wide libraries Design system analytics Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	—
HIPAA	—	✗ No
GDPR	✓ Yes	✓ Yes
ISO 27001	—	—
Single Sign-On (SSO)	—	✓ Yes
Multi-Factor Auth (MFA)	—	—
Data Encryption	—	✓ Yes
Data Residency	🌐 Global	🇺🇸 US

Userlytics vs Lookback User Reviews & Rating Comparison

User Ratings	3.3 (based on 246 reviews)	4 (based on 73 reviews)	4.5 (based on 2143 reviews)
Rating Distribution	220 70 5 11 33	14 18 2 0 6	915 169 6 0 35
Spotsaas Editor’s POV generated by AI	Buyer sentiment Userlytics is praised for its powerful testing capabilities and responsive support but criticized for pricing confusion and interface usability issues. What buyers like Ease of use Responsive customer support Fast and cost-effective feedback collection Common complaints Pricing complexity Interface navigation challenges	Buyer sentiment Users generally appreciate Lookback's ease of use and remote testing features but report occasional technical issues and limited mobile support. What buyers like Ease of use Remote usability testing Video recording and centralized storage Common complaints Technical/connectivity issues Lack of iOS app	Buyer sentiment Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support. What buyers like Ease of use Collaboration features Feature versatility Common complaints Billing issues Customer support challenges
Pros and Cons	Supports Testflight and Android testing with a powerful, easy-to-use interface Quick and responsive customer support for test setup and result analysis Enables gathering customer feedback significantly faster and cheaper than traditional methods Confusing pricing model with unclear credit usage and test costs Occasional issues with respondent quality requiring replacements	Easy setup and use for live, remote usability tests Centralized storage of video recordings for easy access Ability to add notes and comments to recordings for efficient analysis Technical issues such as connectivity problems during sessions No iOS app limiting mobile testing capabilities	Real-time collaboration features that enhance remote team communication User-friendly interface suitable for both beginners and experienced designers Wide range of design functionalities including wireframing, prototyping, and asset creation Billing issues including hidden fees and difficulties canceling subscriptions Customer service challenges, especially around refunds and support responsiveness
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Verizon Microsoft Coca-Cola	BMW lyft Spotify	Uber Zoom Buffer

Media and Screenshots

Screenshots	4 Screenshots	2 Screenshots
Videos	2 Videos	No videos available.

Alternatives

Alternatives	Figma 4.5 UXCam 4.8 UserX	Figma 4.5 UXCam 4.8 UserX	Adobe XD 4.3 UXPin 3.9 UX-App 3.9

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Userlytics or Lookback?: Lookback edges out the other on user ratings (4.0 vs 3.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Userlytics and Lookback offer a free trial?: Yes, both Userlytics and Lookback offer a free trial.
What is the starting price of Userlytics vs Lookback?: Userlytics starts at $49 /User. Lookback starts at $99 /Month.
What are the top alternatives to Userlytics?: Top alternatives to Userlytics include Figma, UXCam, UserX, UXtweak, UserZoom.
What are the top alternatives to Lookback?: Top alternatives to Lookback include Figma, UXCam, UserX, UXtweak, User Insights.

Userlytics vs Lookback vs Figma Comparison

Userlytics

Lookback

Figma

Userlytics vs Lookback vs Figma — at a glance

Key differences between Userlytics and Lookback

Compare Userlytics vs Lookback vs Figma — and walk away knowing which one fits.

Userlytics

Lookback

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How do Userlytics, Lookback and Figma Compare on Features?

Compare Userlytics, Lookback and Figma on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Userlytics vs Lookback User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions