9.6
Spot Score
Userlytics Review: Is It The Right UX Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $49 / User
Verizon
Microsoft
Coca-Cola
Glassdoor
HathwayTrusted by many companies including Verizon
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Userlytics
Userlytics is a UX software platform used by UX researchers, product managers, and user experience designers for conducting user experience research and digital product usability testing. With a rating of 3.3/5 from 246 reviews, it presents a mixed reception, suggesting that while some users find value, others encounter challenges.
Userlytics stands out for its support of Testflight and Android testing, offering an easy-to-use interface that significantly speeds up customer feedback collection, making it 10 times faster and cheaper than traditional methods. Users also commend the quick and responsive support team, which aids in setting up tests and analyzing results. However, the pricing model can be confusing, with some users needing reminders for credit usage and test costs.
Quick facts about Userlytics
What is Userlytics?
Established in 2009, Userlytics stands as a state-of-the-art user experience research platform, boasting a global participant pool of nearly 2 million panelists. Over the years, this platform has assisted enterprises and agencies in enhancing the user and customer experience of their websites, apps, and prototypes. With a flexible pricing structure and an expansive worldwide panel, Userlytics provides brands the flexibility to conduct both moderated and unmoderated usability studies, catering to varying participant requirements. Beyond its core testing services, Userlytics extends a range of optional professional services. Their team, including senior UX Consultants located in both Europe (Madrid) and the U.S. (San Diego & Miami), is dedicated to offering clients actionable UX insights. One of their notable contributions is the proprietary ULX Score, a unique benchmarking tool designed to measure a comprehensive 360º view encompassing Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance.
Pricing
Starts from $49 / User
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
Userlytics Software Demo
Userlytics was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Userlytics
- Use cases
- User experience research for websites and apps, Digital product usability testing, Customer feedback collection for development teams
- Team types
- UX researchers, Product managers
- Company size
- Small Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Userlytics
Supports Testflight and Android testing with a powerful, easy-to-use interface
Quick and responsive customer support for test setup and result analysis
Enables gathering customer feedback significantly faster and cheaper than traditional methods
Is Userlytics right for you?
Best for UX research with global panel and mobile app testing support.
Choose Userlytics if
- You need access to a large, diverse global participant pool for testing.
- You require support for both moderated and unmoderated usability studies, including mobile apps.
- You want faster, cost-effective customer feedback collection with responsive support.
Consider alternatives if
- You need a simple, fully transparent pricing model with clear credit usage.
- You prioritize a highly intuitive interface and flawless navigation for video review.
What buyers should know before shortlisting Userlytics
Userlytics offers a comprehensive platform for conducting user testing, providing a powerful and easy-to-use interface that supports Testflight and Android testing. Users appreciate the ability to identify UX issues effectively and the quick availability of results.
The platform's organization by teams and projects streamlines complex processes, enhancing user research outcomes. While Userlytics excels in user testing, some users have expressed concerns about the pricing model being confusing and the occasional lack of high-quality respondents.
However, the responsive customer support team mitigates these issues by promptly addressing concerns and providing replacements when needed. Overall, Userlytics facilitates efficient user research, enabling faster feedback collection and iterative improvements for products or websites.
Despite some drawbacks, its user-friendly design and collaborative tools make it a valuable asset for organizations seeking in-depth user insights.
Userlytics pros and cons
- Userlytics pros
Supports Testflight and Android testing with a powerful, easy-to-use interface
Quick and responsive customer support for test setup and result analysis
Enables gathering customer feedback significantly faster and cheaper than traditional methods
- Userlytics cons
Confusing pricing model with unclear credit usage and test costs
Occasional issues with respondent quality requiring replacements
Ready to try it?
Get started with Userlytics
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Userlytics side-by-side with top UX Software alternatives.
What is the pricing of Userlytics?
Userlytics Pricing Plans
Quick & Easy (Pay As You Go)
$49
/User
1 Seat or Account
Unmoderated Participants fromthe Userlytics Panel
Unmoderated Participants provided by you or a 3rd party
All Digital Assets (Prototypes, Websites, Mobile Apps...)
Unlimited Concurrent Testing
Show more +
Enterprise (Pay As You Go)
$69
/User
Unlimited Seats or Accounts
Unmoderated Participants fromthe Userlytics Panel
+1 free BYOU Participant provided by you or a 3rd party for every purchased Userlytics Panel Participant.
Moderated & Unmoderated Testing
All Digital Assets (Prototypes, Websites, Mobile Apps...)
Show more +
Custom (Pay As You Go)
All Digital Assets (Prototypes, Websites, Mobile Apps...)
Unlimited Concurrent Testing
Branching Logic
Advanced Metrics
Picture-in-Picture Recording
Show more +
Starter
$399
/Month
1 Seat or Account
Unmoderated Participants provided by you or a 3rd party
All Digital Assets (Prototypes, Websites, Mobile Apps...)
Advanced Metrics
Bring your own Users
Show more +
Userlytics reviews and ratings
Buyer sentiment
Userlytics is praised for its powerful testing capabilities and responsive support but criticized for pricing confusion and interface usability issues.
What buyers like
- Ease of use
- Responsive customer support
- Fast and cost-effective feedback collection
Common complaints
- Pricing complexity
- Interface navigation challenges
What users are saying
CR
Chris Ray
06/19/24
Same review from two different people?
Same review from Christina Hamilton 9 Feb 2023 and Haris Sangra 28 Mar 2023? Fishy!
CR
Chris Ray
06/19/24
Same review from two different people?
Same review from Christina Hamilton 9 Feb 2023 and Haris Sangra 28 Mar 2023? Fishy!
AU
Anonymous User
06/04/24
"A complete platform to conduct User Testing"
What do you like best about Userlytics? Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use ...
Read more
RD
Rodrigo Diaz
05/24/24
Unable to take criticism or side with their respondents
Strongly suspect they've deactivated my account. One of their partners decided to jerk me around after I miraculously managed to "qualify" for a $40 ...
Read more
RD
Rodrigo Diaz
05/24/24
Unable to take criticism or side with their respondents
Strongly suspect they've deactivated my account. One of their partners decided to jerk me around after I miraculously managed to "qualify" for a $40 ...
Read more
C
Consumer
04/11/24
Not a single task is showing
Not a single task is showing
What are the features of Userlytics?
For mobile is a software feature that allows users to access and use software applications on their mobile devices. With the increasing use…
For Websites is a software feature that is designed specifically for websites to enhance their functionality and performance. This feature o…
A heat map (or heatmap) is a color-coded graphical representation of data. Heatmaps make it simple to see and understand complex data at a g…
Prototyping is a software feature that allows developers to create a working model or demo of their proposed software or application. It is…
Screen activity recording is a key feature found in various software that allows users to capture and save their on-screen activities. This…
Unmoderated testing is a software feature that allows users to test, evaluate, and provide feedback on a product or service without the pres…
The term "usability testing" refers to the process of evaluating a product or service by putting it to the test with real people. Participan…
When utilizing a website, a user journey is a path that a user can take to attain their goal. User journeys are used to identify multiple ro…
User research is a vital aspect of software development that involves understanding the needs, preferences, and expectations of the users. I…
Userlytics security and data handling
Key compliance certifications and security features for IT and security teams evaluating Userlytics.
Certifications
Developer & data
Alternatives to Userlytics
Recommended
Sleek, stylish, and always ready to ...
9.8
Very Good
Userlytics Customers
Verizon
Microsoft
Coca-Cola
Glassdoor
Hathway
British Gas
Children
Conversion Rate Experts
New Media
The Washington Post
Wunderman
U.S Department of HomeLand Security
Riot Games
Northwoods
Inflexion
Userlytics Support Options
Frequently Asked Questions About Userlytics
Common questions buyers ask before choosing Userlytics.
Userlytics is a UX Software. Userlytics offers User Research, User Journeys, Usability Testing, Unmoderated Testing, Screen Activity Recording and many more functionalities.
Userlytics is a strong fit if: You need access to a large, diverse global participant pool for testing.; You require support for both moderated and unmoderated usability studies, including mobile apps.. Consider alternatives if: You need a simple, fully transparent pricing model with clear credit usage.; You prioritize a highly intuitive interface and flawless navigation for video review..
Buyers commonly note the following limitations of Userlytics: Confusing pricing model with unclear credit usage and test costs; Occasional issues with respondent quality requiring replacements; Clunky and poorly organized interface complicating navigation and video review.
Some top alternatives to Userlytics includes Figma, UXCam, UserX, UXtweak and Proven by Users.
Userlytics offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Userlytics is $49/User
Ready to try it?
Get started with Userlytics
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].