Truly vs Wingman - Which Call Center Software Platform Is Better in July 2025?

Pros and Cons of Wingman

• Wingman boosts team coordination by providing real-time audio and video tracking, allowing for immediate feedback and strategic alignment during calls.

• The inclusion of automated cue cards supports reps in real-time, improving conversation quality and helping less experienced team members stay on track.

• With access to call recordings and notes, managers can easily evaluate team performance and coach for improvement.

• The stretchable dashboard offers a clear visual representation of deal progress, aiding better forecasting and pipeline management.

• While perfect for SMBs, larger enterprises may find the tool lacking in advanced customization and integration features.

• Legal and privacy considerations around recording conversations could pose challenges depending on regional regulations.