Which is better, Touchpoint or Efficy CRM?

Touchpoint and Efficy CRM are closely matched with equal user ratings. The better choice depends on your team size, budget, and specific CRM Software needs. Touchpoint suits Large Enterprises, while Efficy CRM is preferred by Freelancers / Consultants. Compare them side by side on Spotsaas to find your fit.

What are the main differences between Touchpoint and Efficy CRM?

Key differences between Touchpoint and Efficy CRM include target audience (Touchpoint targets Large Enterprises while Efficy CRM serves Freelancers / Consultants); free trial availability (Efficy CRM offers one, Touchpoint does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Touchpoint and Efficy CRM offer a Free trial?

Efficy CRM offers Free Trial, but Touchpoint does not.

Who are the typical users of Touchpoint?

Touchpoint is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Touchpoint and Efficy CRM?

Pricing details for both Touchpoint and Efficy CRM are unavailable.

What are the best alternatives to Touchpoint?

Some top alternatives to Touchpoint include Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv, SalesCRM.

What are the best alternatives to Efficy CRM?

Some top alternatives to Efficy CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Touchpoint vs Efficy CRM vs Bigin by Zoho CRM Comparison

Last updated: May 20, 2026

Touchpoint

Starting at Contact for pricing

Large Enterprises
Medium Business

Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of small- and medium-sized businesses,…

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Efficy CRM

Starting at Contact for pricing

Free Trial
Freelancers / Consultants
Large Enterprises

Efficy CRM Software provides you with everything you need to increase sales and boost productivity. With seamless integration to the Efficy e-commerce solution, this user-friendly CRM system includes all the features you…

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Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Touchpoint vs Efficy CRM vs Bigin by Zoho CRM — at a glance

Feature	Touchpoint	Efficy CRM	Bigin by Zoho CRM
Rating	—	—	4.3 / 5
Reviews	—	—	119
Starting price	Contact for pricing	Contact for pricing	$7 /User/Month
Free trial	No	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	—	Available	Available
Support modes	Online	Business Hours, Online	Business Hours, Online
Certifications	—	—	—
Data residency	US	Global	Global

Key differences between Touchpoint and Efficy CRM

Free trial: Efficy CRM offers a free trial; Touchpoint does not.
Target audience: Touchpoint is built for Large Enterprises and Medium Business, while Efficy CRM targets Freelancers / Consultants and Large Enterprises.
Deployment: Touchpoint supports SaaS/Web/Cloud; Efficy CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Touchpoint vs Efficy CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Touchpoint Talk to an expert Talk to an expert	Efficy CRM Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Touchpoint

Best for

Large Enterprises, Medium Business, Small Business

Efficy CRM

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Touchpoint typically suits Large Enterprises and Medium Business. Efficy CRM tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of ... Read More about Touchpoint	Efficy CRM Software provides you with everything you need to increase sales and boost productivity. With seamless integration to the Efficy e-commerce solution, this user-friendly CRM ... Read More about Efficy CRM	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Not Available	Not Available	Starts from $7 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	7.9/10	8.7/10	9.0/10
User Ratings Based on verified Spotsaas reviews			4.3 (119)
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo	Touchpoint has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Touchpoint, Efficy CRM and Bigin by Zoho CRM Compare on Features?

Total Features	8 Features	8 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Touchpoint, Efficy CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	Not Available	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

HIPAA	✗ No	✗ No
Data Residency	🇺🇸 US	🌐 Global

Touchpoint vs Efficy CRM User Reviews & Rating Comparison

User Ratings	No reviews available for the product	No reviews available for the product	4.3 (based on 119 reviews)
Rating Distribution	No reviews available for this product	43 10 2 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	What buyers like Unified customer engagement Real-time interaction tracking All-in-one platform Common complaints Limited to small/medium businesses May lack advanced features Not suitable for large enterprises	What buyers like Easy to use with a user-friendly interface, accessible across devices, making it adaptable and intuitive for users of varying technical expertise. High degree of customization options, allowing businesses to tailor the system to fit specific needs, enhancing flexibility and personalization. Centralized data management and efficient organization of customer information, facilitating better tracking and streamlined workflows. Common complaints The learning curve can be steep for new users due to the abundance of features and complex interface, often requiring additional training or support to onboard. The web interface and UI/UX design can feel outdated or overwhelming for newcomers, leading to initial usability challenges. Page loading times and occasional glitches disrupt smooth operation, with some reporting frequent errors or delays.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Unifies customer interactions in one platform. Tracks customer engagement in real-time. Designed specifically for SMBs. Limited scalability for larger businesses. May lack advanced analytics features.	Efficient integration with e-commerce platforms enhances sales. User-friendly design makes it accessible for all team members. Comprehensive features streamline various business operations. Customization may be limited for specific needs. Initial setup might require some training.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
			Read reviews

List of Customers

Customers	No Customers information available.	Volkswagen Vivest Vanbreda	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	1 Screenshots	3 Screenshots
Videos	No videos available.	2 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Touchpoint or Efficy CRM?: Touchpoint and Efficy CRM are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific CRM Software needs.
Do Touchpoint and Efficy CRM offer a free trial?: Efficy CRM offers a free trial. Touchpoint does not.
What is the starting price of Touchpoint vs Efficy CRM?: Touchpoint starts at Contact for pricing. Efficy CRM starts at Contact for pricing.
What are the top alternatives to Touchpoint?: Top alternatives to Touchpoint include Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv, SalesCRM.
What are the top alternatives to Efficy CRM?: Top alternatives to Efficy CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Touchpoint vs Efficy CRM vs Bigin by Zoho CRM Comparison

Touchpoint

Efficy CRM

Bigin by Zoho CRM

Touchpoint vs Efficy CRM vs Bigin by Zoho CRM — at a glance

Key differences between Touchpoint and Efficy CRM

Compare Touchpoint vs Efficy CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Touchpoint

Efficy CRM

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How do Touchpoint, Efficy CRM and Bigin by Zoho CRM Compare on Features?

Compare Touchpoint, Efficy CRM and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Touchpoint vs Efficy CRM User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions