Totango vs ClientSuccess Comparison
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
ClientSuccess
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pa…
ClientSuccess leads on user satisfaction with a 4.5-star rating across 229 reviews.
SpotSaaS Analysis
TotangoClientSuccess
The core difference lies in Totango's focus on CRM automation and event tracking for customer success, while ClientSuccess emphasizes integrated project management alongside customer success. Ideal buyers for Totango are mid-to-large companies managing customer success in a 50+ employee environment, whereas ClientSuccess is suited for medium to large teams looking to enhance client engagement through automated communication.
- Best for mid-to-large companies - Focuses on customer success and CRM automation - Ideal for managing customer success in 50+ employee companies - Offers advanced event tracking capabilities - Integrates upsell functionalities with CRM - Suitable for teams prioritizing account growth
- Best for medium to large teams - Combines customer success with project management - Ideal for automatic tracking of customer conversations - Enhances communication through personalized email automation - Streamlines client engagement processes - Suitable for teams seeking integrated solutions
Totango vs ClientSuccess — at a glance
| Feature | Totango | ClientSuccess |
|---|---|---|
| Rating | 4.2 / 5 | 4.5 / 5 |
| Reviews | 890 | 229 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Business Hours, Online | Business Hours |
| Certifications | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Totango and ClientSuccess
- User satisfaction: ClientSuccess scores higher with a 4.5-star average.
- Deployment: Totango supports SaaS/Web/Cloud; ClientSuccess supports SaaS/Web/Cloud.
Totango vs ClientSuccess — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for medium to large teams needing integrated customer success and project management.
- You require automatic tracking of customer conversations to streamline communication.
- Your team benefits from personalized email automation to enhance client engagement.
- You need combined project management and sales opportunity tracking in one platform.
- You are a freelancer or solo consultant without a dedicated customer success team.
- You prefer transparent, publicly available pricing and simpler setup processes.
Totango: Best for mid-to-large companies needing robust customer success and CRM automation. ClientSuccess: Best for medium to large teams needing integrated customer success and project management.
Description | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools ... Read More about ClientSuccess |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Totango and ClientSuccess on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Totango User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate ClientSuccess positively for its automation and integrated features but note concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  SAP  Zoom  Bentley |  Peek  Mural  Centrify |
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Media and Screenshots
Screenshots |  2 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  2 Videos |  1 Videos |
Top Alternatives to Totango and ClientSuccess in 2026
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Totango or ClientSuccess?
- ClientSuccess edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Totango and ClientSuccess offer a free trial?
- Neither Totango nor ClientSuccess currently lists a free trial.
- What is the starting price of Totango vs ClientSuccess?
- Totango starts at Contact for pricing. ClientSuccess starts at Contact for pricing.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.
- What are the top alternatives to ClientSuccess?
- Top alternatives to ClientSuccess include Parlor, ProsperStack, Custify, Salesmachine, Catalyst.