SurveyMonkey vs ChatMeter Comparison
SurveyMonkey
Starting at $25 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or share it via email. When user n…
ChatMeter
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ChatMeter is an innovative reputation management tool designed to help companies, agencies, and multi location businesses maximize their online presence. Utilizing its advanced features, users gain full control over the…
ChatMeter leads on user satisfaction with a 4.5-star rating across 564 reviews.
SurveyMonkey vs ChatMeter — at a glance
| Feature | SurveyMonkey | ChatMeter |
|---|---|---|
| Rating | 4.1 / 5 | 4.5 / 5 |
| Reviews | 28,818 | 564 |
| Starting price | $25 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR | — |
| Data residency | Global | US |
Key differences between SurveyMonkey and ChatMeter
- Pricing: SurveyMonkey starts at $25 /User/Month. ChatMeter pricing is not publicly listed.
- Free trial: SurveyMonkey offers a free trial; ChatMeter does not.
- Target audience: SurveyMonkey is built for Freelancers / Consultants and Large Enterprises, while ChatMeter targets Large Enterprises and Medium Business.
- User satisfaction: ChatMeter scores higher with a 4.5-star average.
- Deployment: SurveyMonkey supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ChatMeter supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
SurveyMonkey vs ChatMeter — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this SurveyMonkey vs ChatMeter comparison
Get the full side-by-side as a PDF — these picks plus the top Survey/ User Feedback Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for easy, customizable surveys in market and employee research.
- You need a simple, user-friendly tool to create and customize surveys quickly.
- Your team requires multiple distribution methods like embedding surveys or emailing links.
- You represent marketing, HR, or customer experience teams in small to large companies.
- You require advanced analytics and deep data reporting beyond basic plans.
- Your organization needs tight integration with specialized or niche enterprise software.
Best for multi-location businesses needing integrated reputation and listings management.
- You manage reputation across multiple business locations and need centralized control.
- Your team values AI-powered review responses and customizable saved reply templates.
- You require real-time, proactive customer support to quickly address reputation issues.
- You are a freelancer or very small business with limited locations.
- You need a low-cost, out-of-the-box solution without onboarding or customization.
SurveyMonkey: Best for easy, customizable surveys in market and employee research. ChatMeter: Best for multi-location businesses needing integrated reputation and listings management.
Description | SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or ... Read More about SurveyMonkey | ChatMeter is an innovative reputation management tool designed to help companies, agencies, and multi location businesses maximize their online presence. Utilizing its advanced features, ... Read More about ChatMeter |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 8.7/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessLarge Enterprises | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do SurveyMonkey and ChatMeter Compare on Features?
Total Features | 16 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SurveyMonkey and ChatMeter on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
SurveyMonkey User Reviews & Rating Comparison
User Ratings | 4.1 (based on 28818 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SurveyMonkey’s ease of use and flexibility but note limitations in advanced features and pricing clarity. What buyers like
Common complaints
| Buyer sentiment Users generally express strong satisfaction with ChatMeter’s comprehensive features and responsive support, highlighting its effectiveness for managing multi-location reputations. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Box  intuit | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  6 Videos |  3 Videos |
Top Alternatives to SurveyMonkey and ChatMeter in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Reputation Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SurveyMonkey or ChatMeter?
- ChatMeter edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SurveyMonkey and ChatMeter offer a free trial?
- SurveyMonkey offers a free trial. ChatMeter does not.
- What is the starting price of SurveyMonkey vs ChatMeter?
- SurveyMonkey starts at $25 /User/Month. ChatMeter starts at Contact for pricing.
- What are the top alternatives to SurveyMonkey?
- Top alternatives to SurveyMonkey include Checkbox Survey, SmartSurvey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to ChatMeter?
- Top alternatives to ChatMeter include Cloud90, ReviewBuzz, ReviewInc, Reputation Desk, Reputation.com.