SolarWinds Service Desk vs Hipporello Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common is…
Hipporello
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Hipporello is a service desk platform for small tech teams of 5-20 support staff who need email-based ticketing, a knowledge base, and basic workflow tools without the complexity of enterprise ITSM systems. It is cloud-b…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 169 reviews.
Spotsaas Analysis
SolarWinds Service DeskHipporello
The core difference between SolarWinds Service Desk and Hipporello lies in SolarWinds' focus on IT teams seeking robust incident and service management tools, while Hipporello's offerings are less defined. Ideal buyers for SolarWinds are mid-sized to large IT departments looking for efficient support solutions, whereas Hipporello may appeal to organizations seeking flexible service management options.
- Best for IT teams needing streamlined incident management - Offers self-help features to empower customers - Suitable for companies with 51-500 or 500+ employees - Strong incident tracking capabilities - Timely service delivery tools - Price starts at $19
- Flexible service management options - Target audience and pricing not specified - Potentially suitable for various company sizes - Focus on customer service and support - May offer unique features not detailed - Ideal for organizations exploring service management solutions
SolarWinds Service Desk vs Hipporello — at a glance
| Feature | SolarWinds Service Desk | Hipporello |
|---|---|---|
| Rating | 4.4 / 5 | — |
| Reviews | 169 | — |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | US | Global |
Key differences between SolarWinds Service Desk and Hipporello
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. Hipporello pricing is not publicly listed.
- Free trial: SolarWinds Service Desk offers a free trial; Hipporello does not.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Hipporello supports SaaS/Web/Cloud.
SolarWinds Service Desk vs Hipporello — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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SolarWinds Service Desk vs Hipporello: Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Large Enterprises, Medium Business, Small Business
SolarWinds Service Desk typically suits Large Enterprises and Medium Business. Hipporello tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal ... Read More about SolarWinds Service Desk | Hipporello is a service desk platform for small tech teams of 5-20 support staff who need email-based ticketing, a knowledge base, and basic workflow tools without the complexity of ... Read More about Hipporello |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SolarWinds Service Desk and Hipporello Compare on Features?
Total Features | 8 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SolarWinds Service Desk and Hipporello on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
SolarWinds Service Desk vs Hipporello: Other Details
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API Support |
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Get help choosing | Get help choosing |
SolarWinds Service Desk vs Hipporello Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  6 Screenshots | No screenshots available. |
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Videos |  1 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or Hipporello?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and Hipporello offer a free trial?
- SolarWinds Service Desk offers a free trial. Hipporello does not.
- What is the starting price of SolarWinds Service Desk vs Hipporello?
- SolarWinds Service Desk starts at $19 /User/Month. Hipporello starts at Contact for pricing.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Hipporello?
- Top alternatives to Hipporello include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.