SmileBack vs Workvivo Comparison
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
Workvivo
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team membe…
Workvivo leads on user satisfaction with a 4.9-star rating across 1,290 reviews.
SmileBack vs Workvivo — at a glance
| Feature | SmileBack | Workvivo |
|---|---|---|
| Rating | 4.9 / 5 | 4.9 / 5 |
| Reviews | 30 | 1,290 |
| Starting price | $83 /Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | Experience Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — |
| Support modes | Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | US | US |
Key differences between SmileBack and Workvivo
- Pricing: SmileBack starts at $83 /Month. Workvivo pricing is not publicly listed.
- Free trial: SmileBack offers a free trial; Workvivo does not.
- User satisfaction: Workvivo scores higher with a 4.9-star average.
- Deployment: SmileBack supports SaaS/Web/Cloud; Workvivo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
SmileBack vs Workvivo — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
Best for enhancing employee communication and team connection.
- You need a platform focused on strengthening colleague relationships.
- Your goal is to improve internal communication beyond traditional tools.
- You want to actively engage and reach out to team members effectively.
- You require detailed analytics or performance management features.
- You need a solution with verified user ratings and extensive buyer feedback.
SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses. Workvivo: Best for enhancing employee communication and team connection.
Description | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack | Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively ... Read More about Workvivo |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.9/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmileBack and Workvivo Compare on Features?
Total Features | 16 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmileBack and Workvivo on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmileBack User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 1470 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  amazon  vmware  NETGEAR |
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Media and Screenshots
Videos |  3 Videos |  2 Videos |
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Top Alternatives to SmileBack and Workvivo in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmileBack or Workvivo?
- Workvivo edges out the other on user ratings (4.9 vs 4.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmileBack and Workvivo offer a free trial?
- SmileBack offers a free trial. Workvivo does not.
- What is the starting price of SmileBack vs Workvivo?
- SmileBack starts at $83 /Month. Workvivo starts at Contact for pricing.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Customer.guru, Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Workvivo?
- Top alternatives to Workvivo include NuovoTeam, Yammer, Simpplr, Speakap, theEMPLOYEEapp.