Smartsheet vs Freshbooks vs Xero vs Zoho Books Comparison
Smartsheet
Starting at $9 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique workflows, whether you're managing s…
Freshbooks
Starting at $8 /month
- Free Trial
- Freelancers / Consultants
- Medium Business
FreshBooks' cloud-based accounting software makes it easy for anyone to invoice, manage payments, and track time from anywhere. It's simple, clean interface means you can categorize and invoice faster, so you can get bac…
Xero
Starting at $3.75 /month
- Free Trial
- Freelancers / Consultants
- Medium Business
Xero software is a cloud-based accounting system that helps businesses manage their finances, run payroll, and save time so they can focus on growing their business. This single platform connects all your finances and in…
Zoho Books
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho Books is a cloud based online accounting software. It allows you to view, manage and submit your entire business accounting cycle. Easily track your finances with intuitive reports search your transaction history, c…
Smartsheet leads on user satisfaction with a 4.1-star rating across 8,464 reviews.
Smartsheet vs Freshbooks vs Xero vs Zoho Books — at a glance
| Feature | Smartsheet | Freshbooks | Xero | Zoho Books |
|---|---|---|---|---|
| Rating | 4.1 / 5 | 4.0 / 5 | 4.2 / 5 | 4.5 / 5 |
| Reviews | 8,464 | 4,589 | 5,582 | 565 |
| Starting price | $9 /month | $8 /month | $3.75 /month | Contact for pricing |
| Free trial | Yes | Yes | Yes | Yes |
| Free version | No | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Medium Business, Small Business | Freelancers / Consultants, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Project Management Software | Accounting Software | Accounting Software | Accounting Software |
| Integrations | — | — | 14+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR | SOC 2, GDPR, ISO 27001 | GDPR |
| Data residency | US | Global | Global | Global |
Key differences between Smartsheet and Freshbooks
- Pricing: Smartsheet starts at $9 /month, while Freshbooks starts at $8 /month.
- User satisfaction: Smartsheet scores higher with a 4.1-star average.
- Deployment: Smartsheet supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Freshbooks supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Smartsheet vs Freshbooks vs Xero vs Zoho Books — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Project Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for teams needing customizable, spreadsheet-style project management with automation.
- You require flexible workflows adaptable to complex project plans and diverse teams.
- You want strong project management features like Gantt charts, dashboards, and resource tracking.
- You value automation to reduce manual errors and save time in project execution.
- Your team needs extensive offline functionality due to unreliable internet access.
- You prefer simple, ready-to-use workflows without investing time in customization or training.
Best for small businesses needing simple, integrated invoicing and time tracking.
- You are a freelancer or small business owner seeking easy invoicing and expense management.
- You want a user-friendly platform with minimal setup and a clean, intuitive interface.
- You value responsive, personalized customer support and built-in time tracking features.
- Your business requires advanced financial reporting and deep customization options.
- You need integrated payroll functionality within your accounting software.
Best for small businesses needing user-friendly, cloud-based accounting with strong support.
- You are a small business or professional services firm with up to 50 employees.
- You want an intuitive interface with real-time collaboration for multiple users.
- You value highly responsive and knowledgeable customer support for troubleshooting.
- You are a large enterprise requiring complex, multi-entity accounting features.
- You need extensive self-service options for advanced accounting processes without relying on support.
Best for small to mid-sized businesses needing simple, automated cloud accounting.
- You run a small or medium business with up to 100 employees.
- You want an intuitive, user-friendly interface for easy accounting management.
- You need automated workflows to save time on invoicing and bank reconciliation.
- You are a large enterprise with complex, multi-entity accounting requirements.
- You require highly customizable or industry-specific accounting workflows.
Smartsheet: Best for teams needing customizable, spreadsheet-style project management with automation. Freshbooks: Best for small businesses needing simple, integrated invoicing and time tracking.
Description | Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique ... Read More about Smartsheet | FreshBooks' cloud-based accounting software makes it easy for anyone to invoice, manage payments, and track time from anywhere. It's simple, clean interface means you can categorize and ... Read More about Freshbooks | Xero software is a cloud-based accounting system that helps businesses manage their finances, run payroll, and save time so they can focus on growing their business. This single platform ... Read More about Xero | Zoho Books is a cloud based online accounting software. It allows you to view, manage and submit your entire business accounting cycle. Easily track your finances with intuitive reports ... Read More about Zoho Books |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.6/10 | 9.6/10 | 9.2/10 |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 50-500 employees501-5,000 employees | 1-50 employeesSmall businesses | 1-50 employeesSmall Business | 1-50 employees51-100 employees |
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Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Collaboration: With Smartsheet, teams can easily collaborate in real-time, ensuring that everyone is on the same page. I’ve seen how this fosters transparency and accountability within projects, making it easier for managers to keep track of progress.
- Customizable Dashboards: Smartsheet offers customizable dashboards that allow you to visualize project data at a glance. This feature empowers executives to make informed decisions quickly, as they can monitor key metrics without digging through extensive reports.
- Automation Capabilities: By automating repetitive tasks, Smartsheet saves time and reduces errors. Administrators will appreciate how this feature allows them to focus on higher-value activities rather than getting bogged down with manual processes.
- Streamlined Invoicing: FreshBooks automates invoicing, allowing you to send professional-looking invoices in just a few clicks. You’ll appreciate how quickly you can get paid, improving your cash flow.
- Time Tracking Made Easy: With built-in time tracking features, both you and your team can easily log billable hours. This not only ensures accurate billing but also helps in managing project timelines effectively.
- Expense Management Simplified: FreshBooks enables users to effortlessly categorize and track expenses by snapping photos of receipts. This means less time spent on paperwork and more time focusing on strategic initiatives.
- Streamlined Financial Management: With Xero, you can effortlessly manage your business finances in one place. Users often appreciate the intuitive dashboard that provides a clear overview of cash flow, invoices, and expenses at a glance.
- Real-Time Collaboration: Xero allows multiple users to access and work on financial data simultaneously. This feature fosters collaboration among teams, ensuring everyone is aligned and up-to-date without the hassle of emailing spreadsheets back and forth.
- Automated Processes: Say goodbye to tedious manual entries! Xero automates recurring invoicing and bank reconciliation, saving you precious time that you can redirect towards strategic planning and growth initiatives.
- Streamlined Financial Management: With Zoho Books, managers can effortlessly track income and expenses, ensuring that financial oversight is both comprehensive and intuitive. This allows you to focus on strategic decision-making rather than getting bogged down in paperwork.
- Automated Workflows: Executives will appreciate the efficiency of automated workflows that save time and reduce errors. By automating recurring tasks like invoicing and payment reminders, your team can dedicate more time to high-value activities.
- Real-Time Collaboration: Administrators can easily collaborate with team members and accountants in real-time, fostering a culture of transparency and teamwork. This feature ensures everyone stays on the same page, regardless of location.
Best fit
- 50-5,000 employees.
- Industries include Project Management, IT Services, Marketing Technology (Martech), Financial Technology (Fintech), Consulting, and SaaS.
- Typical users are Project Managers, Operations Managers, Marketing Coordinators, IT Directors, and Business Analysts.
- 1-50 employees
- Martech, SaaS, Consulting, Freelancing, Creative Services
- Small Business Owners, Freelancers, Accountants, Project Managers, Financial Administrators
- 1-50 employees
- Accounting, Retail, Hospitality, Non-Profit, Professional Services
- Accountants, Bookkeepers, Business Owners, Finance Managers, Operations Managers
- 1-100 employees
- Accounting, E-commerce, Consulting, Retail, Nonprofit, Professional Services
- Accountants, Finance Managers, Small Business Owners, Bookkeepers, Operations Managers
Reasons buyers look elsewhere
- Users may seek alternatives to Smartsheet due to budget constraints, as some organizations find more cost-effective project management solutions that fit their needs without compromising essential features.
- Teams looking for specialized tools might consider alternatives that offer specific functionalities tailored for industries like construction or software development, which may not be as robust in Smartsheet.
- Some users may desire a more intuitive user interface and simpler navigation, leading them to explore alternatives that prioritize ease of use and require less training for team members.
- Users may seek alternatives to Freshbooks due to its pricing structure, as smaller businesses or freelancers might find more cost-effective solutions that offer essential features without the added expense.
- Some users might require more advanced project management capabilities, prompting them to explore alternatives that integrate robust task tracking and collaboration tools within their invoicing software.
- A desire for greater customization options can lead users to consider other platforms that allow for personalized invoicing templates and tailored workflows to better fit their unique business needs.
- Users may seek alternatives to Xero due to its pricing structure, especially for small businesses or startups that require budget-friendly accounting solutions without compromising essential features.
- Some businesses might find Xero’s interface challenging, prompting them to explore options that offer a more intuitive and user-friendly experience for their team members.
- Companies with specific industry needs might find that Xero lacks certain tailored functionalities, leading them to consider alternatives that provide specialized features for their sector.
- Users may seek alternatives to Zoho Books for enhanced customization options, particularly if their business requires specific workflows or features that are not adequately supported by the platform's existing capabilities.
- Businesses operating in niche markets might explore alternatives to access industry-specific functionalities and integrations that better align with their unique operational needs and regulatory requirements.
- Some users may find the pricing structure of Zoho Books less competitive compared to other accounting software, prompting them to consider alternatives that offer similar features at a more attractive cost.
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How do Smartsheet, Freshbooks, Xero and Zoho Books Compare on Features?
Total Features | 21 Features | 17 Features | 17 Features | 16 Features |
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Unique Features | No unique features | No unique features | No unique features | No unique features |
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Compare Smartsheet, Freshbooks, Xero and Zoho Books on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Smartsheet vs Freshbooks vs Xero User Reviews & Rating Comparison
User Ratings | ||||
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Rating Distribution | ||||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Smartsheet’s flexibility, collaboration features, and powerful project management tools, tempered by concerns about learning curve and offline limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights FreshBooks as an easy-to-use, efficient accounting tool ideal for small businesses and freelancers, with praise for its customer support and core features but some concerns about reporting depth and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Xero's ease of use and excellent customer support, though some users note challenges with initial support access and advanced features. What buyers like
Common complaints
| Buyer sentiment Users generally express high satisfaction with Zoho Books for its ease of use, automation, and collaborative features, though some note limitations for larger or more complex organizations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Pfizer  Whirlpool  Western Digital |  FreshBooks |  Coco cubano |  Brandography  Legal consultant  Samteq |
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Media and Screenshots
Screenshots |  7 Screenshots |  3 Screenshots |
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Videos |  4 Videos |  2 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smartsheet or Freshbooks?
- Smartsheet edges out the other on user ratings (4.1 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smartsheet and Freshbooks offer a free trial?
- Yes, both Smartsheet and Freshbooks offer a free trial.
- What is the starting price of Smartsheet vs Freshbooks?
- Smartsheet starts at $9 /month. Freshbooks starts at $8 /month.
- What are the top alternatives to Smartsheet?
- Top alternatives to Smartsheet include Quickbase , ClickUp, Jira, Microsoft PPM, Trello.
- What are the top alternatives to Freshbooks?
- Top alternatives to Freshbooks include Xero, Zoho Books, Quickbooks, FreeAgent, QuickFile.