Compare SherpaDesk vs HelpDesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

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User reviews

Integratons

Media & Screenshots

Alternatives

	SherpaDesk (29) Get Quote Get Quote	HelpDesk (25) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, ... Read More	HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More
Entry Level Pricing	Starts from $9	Starts from $29 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	8.9/10	9.4/10
User Ratings	4.5 (34)	4.3 (50)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	39 Features	15 Features
Unique Features
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Pricing

Pricing Option
Starting From	$9	$29 , Billed Yearly
Pricing Plans	Not Available	Team Get Started Multiple mailboxes Reply address assigned to Team Multiple email templates Show more + Enterprise Get Started Includes features of Team plan, plus Security Audit log Security assistance Audit log Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 34 reviews)	4.3 (based on 50 reviews)
Rating Distribution	Excellent 19 Very Good 7 Good 2 Poor 1 Terible 0	Excellent 23 Very Good 2 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	SherpaDesk is a powerful help desk solution that efficiently integrates ticketing, knowledge management, and customer care in one platform. It offers features like self-service ticket submission, ...Read more	No Expert ai Review available for the product
Pros and Cons	SherpaDesk streamlines help desk operations by integrating ticketing, knowledge bases, customer care, and call tracking into one platform, improving efficiency. The ability for customers to submit tickets through web or email provides a convenient, self-service option, reducing the need for direct interaction with support staff. SherpaDesk offers robust online training tools for customers and web forums for communities or internal teams, fostering engagement and knowledge sharing. The software automatically routes inquiries to the appropriate team member, improving response times and ensuring that tickets are handled by the right person. SherpaDesk may not offer extensive customization for organizations with unique help desk workflows or specific branding needs. As a cloud-based platform, SherpaDesk requires a stable internet connection for optimal performance, which may be problematic in areas with unreliable access.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Customers

Customers	No Customers information available.	achieveCE Bungalow.Net Rategenius

Media and Screenshots

Screenshots	1 Screenshots	3 Screenshots
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both SherpaDesk and HelpDesk offer a Free Trial.

SherpaDesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for SherpaDesk Starts at $9per Tech whereas for HelpDesk Starts at $29/User/Month when Billed Yearly.

Some top alternatives to SherpaDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Time Track Bill, Billable, Apptivo, Freshservice, Vertask, Freshdesk, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, mHelpDesk and AtTrack.

Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare SherpaDesk vs HelpDesk vs Zendesk Support vs Zoho Desk

SherpaDesk

HelpDesk

OverviewAffiliate Disclosure

Software Demo

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Pricing

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Customers

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Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure