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ServicePRO vs C2 ATOM Comparison

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ServicePRO

3.9(27 reviews)

Starting at $22 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…

C2 ATOM

4.3(53 reviews)

Starting at $50 /User/Month

  • Large Enterprises
  • Medium Business

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user c…

C2 ATOM leads on user satisfaction with a 4.3-star rating across 53 reviews.

SpotSaaS Analysis

ServicePROC2 ATOM

The core difference between ServicePRO and C2 ATOM lies in their pricing, with ServicePRO being the more affordable option at $22 compared to C2 ATOM's $50. Ideal buyers for ServicePRO may be cost-conscious businesses looking for basic service management solutions, while C2 ATOM may appeal to those willing to invest more for potentially enhanced features.

- Affordable pricing at $22 - Basic service management capabilities - Suitable for cost-conscious buyers - Flexible for various business needs - User-friendly interface - Potential for scalability

- Higher pricing at $50 - Potentially advanced features - Ideal for businesses seeking more robust solutions - May offer better support options - Designed for more complex service management - Suitable for businesses with larger budgets

ServicePRO vs C2 ATOM — at a glance

FeatureServicePROC2 ATOM
Rating3.9 / 54.3 / 5
Reviews2753
Starting price$22 /User/Month$50 /User/Month
Free trial Yes No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareService Desk Software
PlatformsSaaS/Web/Cloud, Mobile - AndroidSaaS/Web/Cloud, Installed - Windows, Installed - Mac
APIAvailable
Support modesOnlineOnline
CertificationsSOC 2
Data residencyUSUS

Key differences between ServicePRO and C2 ATOM

  • Pricing: ServicePRO starts at $22 /User/Month, while C2 ATOM starts at $50 /User/Month.
  • Free trial: ServicePRO offers a free trial; C2 ATOM does not.
  • User satisfaction: C2 ATOM scores higher with a 4.3-star average.
  • Deployment: ServicePRO supports SaaS/Web/Cloud, Mobile - Android; C2 ATOM supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.

ServicePRO vs C2 ATOM — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

ServicePRO - Service Desk Software
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Talk to an expert
C2 ATOM - Service Desk Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

ServicePRO

Best for

Large Enterprises, Medium Business, Small Business

C2 ATOM

Best for

Large Enterprises, Medium Business, Small Business

ServicePRO typically suits Large Enterprises and Medium Business. C2 ATOM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More about C2 ATOM

Entry Level Pricing

  • Starts from $22
  • Starts from $50

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.9

(27)

4.3

(53)
Get pricing help
Get pricing help

Software Demo

Demo

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Compare ServicePRO and C2 ATOM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $22
      • $50

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      ServicePRO pricing
      C2 ATOM pricing

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US
      🇺🇸 US

      ServicePRO User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      2

      5

      2

      1

      1

      12

      14

      1

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Easy to use interface, making it accessible for both new users and administrators.
      • Allows for customization to specific ticket types and tasks, with satisfactory reports.
      • Centralizes all information in one place, enhancing workflow efficiency and communication.

      Common complaints

      • Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.
      • Performance issues encountered when adding features, impacting overall system functionality.
      • Limited Marketplace selection for additional apps and connectors, restricting the scope of advanced functionalities.

      Buyer sentiment

      Buyer sentiment is positive across 27 reviews, with strong overall satisfaction.

      What buyers like

      • Easy to configure and customize, adapting well to different business needs and processes.
      • Efficient automation capabilities that optimize processes and increase productivity.
      • Flexibility in managing IT tickets as well as requests from various service departments.

      Common complaints

      • Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
      • Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
      • Overwhelming richness of features and customizations may be challenging for new users without sufficient support.

      Pros and Cons

      • Designed specifically for field service, enhancing relevance.

      • Real-time access improves technician efficiency on-site.

      • Integrated communication tools streamline customer interactions.

      • May not cater well to non-field service industries.

      • User interface could benefit from modernization.

      • Quick deployment allows for immediate use.

      • Cost-effective solution for budget-conscious businesses.

      • May not scale well for larger enterprises.

      • Limited advanced features compared to competitors.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      Veale Wasbrough Vizards

      Veale Wasbrough Vizards

      The Withlacoochee River Electric Cooper

      The Withlacoochee River Electric Cooper

      The Pennine Acute Hospitals NHS

      The Pennine Acute Hospitals NHS

      No Customers information available.

      Media and Screenshots

      Screenshots

      Templates

      1 Screenshots

      Workflow and project management

      3 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      4 Videos

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, ServicePRO or C2 ATOM?
      C2 ATOM edges out the other on user ratings (4.3 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do ServicePRO and C2 ATOM offer a free trial?
      ServicePRO offers a free trial. C2 ATOM does not.
      What is the starting price of ServicePRO vs C2 ATOM?
      ServicePRO starts at $22 /User/Month. C2 ATOM starts at $50 /User/Month.
      What are the top alternatives to ServicePRO?
      Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.
      What are the top alternatives to C2 ATOM?
      Top alternatives to C2 ATOM include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.

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