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SalesCRM vs CustomerBase vs Bigin by Zoho CRM Comparison

Last updated:

SalesCRM

4.5(1 reviews)

Starting at $19 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase recurring revenue while reducing manua…

CustomerBase

Starting at $39 /Month

  • Freelancers / Consultants
  • Large Enterprises

Introducing CustomerBase, the ultimate solution for small businesses to effectively manage their operations. With a focus on convenience, this business management software enables users to monitor their workflow and appe…

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

SalesCRM leads on user satisfaction with a 4.5-star rating across 1 reviews.

SalesCRM vs CustomerBase vs Bigin by Zoho CRM — at a glance

FeatureSalesCRMCustomerBaseBigin by Zoho CRM
Rating4.5 / 54.3 / 5
Reviews1119
Starting price$19 /Month$39 /Month$7 /User/Month
Free trial Yes No Yes
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable
Support modesOnlineOnlineBusiness Hours, Online
Certifications
Data residencyGlobalUSGlobal

Key differences between SalesCRM and CustomerBase

  • Pricing: SalesCRM starts at $19 /Month, while CustomerBase starts at $39 /Month.
  • Free trial: SalesCRM offers a free trial; CustomerBase does not.
  • Target audience: SalesCRM is built for Large Enterprises and Medium Business, while CustomerBase targets Freelancers / Consultants and Large Enterprises.
  • Deployment: SalesCRM supports SaaS/Web/Cloud; CustomerBase supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare SalesCRM vs CustomerBase vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

SalesCRM - CRM Software
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CustomerBase - CRM Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

SalesCRM

Best for

Large Enterprises, Medium Business, Small Business

CustomerBase

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

SalesCRM typically suits Large Enterprises and Medium Business. CustomerBase tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase ... Read More about SalesCRM

Introducing CustomerBase, the ultimate solution for small businesses to effectively manage their operations. With a focus on convenience, this business management software enables users to ... Read More about CustomerBase

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $19
  • Starts from $39 , Billed Yearly
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial

Spotsaas Score

What's this? ↗

8.0/10

7.6/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.5

(1)
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

SalesCRM has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

No software demo available

CustomerBase has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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How do SalesCRM, CustomerBase and Bigin by Zoho CRM Compare on Features?

Total Features

5 Features

6 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare SalesCRM, CustomerBase and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $19
        • $39 , Billed Yearly
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Start

          • 1 user

          • Client manager (CRM)

          • Client Portal

          Show more +

        • Advanced

          • up to 7 users

          • Includes features of Start plan, plus

          • Booking

          Show more +

        • Pro

          • up to 30 users

          • Includes features of Advanced plan, plus

          • Two-way text messaging

          Show more +

        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        SalesCRM pricing
        CustomerBase pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Not Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🌐 Global
        🇺🇸 US

        SalesCRM vs CustomerBase User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        3

        0

        0

        0

        0

        No reviews available for this product

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 3 reviews, with consistently positive feedback.

        What buyers like

        • Empowers sales organizations
        • Data-driven decision making
        • Reduces manual work

        Common complaints

        • May lack advanced features
        • User interface could be outdated
        • Limited integrations with other tools

        What buyers like

        • Professional invoicing
        • Payment automation
        • Workflow monitoring

        Common complaints

        • Limited CRM features
        • Not suitable for large enterprises
        • Basic reporting

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • Focus on empowering sales teams through streamlined processes.

        • Data-driven insights help in making informed decisions.

        • May not have the depth of features for larger organizations.

        • User interface may require updates for better usability.

        • Streamlined invoicing and payment processes

        • User-friendly for quick adoption

        • Limited CRM functionalities compared to competitors

        • Not suitable for larger businesses

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        No Customers information available.

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        SalesCRM screenshot

        6 Screenshots

        No screenshots available.

        Videos

        No videos available.

        No videos available.

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, SalesCRM or CustomerBase?
        SalesCRM edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do SalesCRM and CustomerBase offer a free trial?
        SalesCRM offers a free trial. CustomerBase does not.
        What is the starting price of SalesCRM vs CustomerBase?
        SalesCRM starts at $19 /Month. CustomerBase starts at $39 /Month.
        What are the top alternatives to SalesCRM?
        Top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.
        What are the top alternatives to CustomerBase?
        Top alternatives to CustomerBase include Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce, Thryv.

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