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Respondent vs UserTesting vs Figma Comparison

Last updated:

Respondent

2.7(251 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Respondent is a survey software for collecting feedback on the go. It's fast and easy to use on all major devices and has the same great features as the desktop version, including automated data collection, cross platfor…

UserTesting

4.1(2,396 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say and think about their products, s…

Figma

4.5(2,143 reviews)

Starting at $12 /User/Month

  • Freelancers / Consultants
  • Large Enterprises

This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB charger and a lightweight metal body…

UserTesting leads on user satisfaction with a 4.1-star rating across 2,396 reviews.

Respondent vs UserTesting vs Figma — at a glance

FeatureRespondentUserTestingFigma
Rating2.7 / 54.1 / 54.5 / 5
Reviews2512,3962,143
Starting priceContact for pricingContact for pricing$12 /User/Month
Free trial No No No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium Business
CategorySurvey/ User Feedback SoftwareUX SoftwareUX Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
APIAvailable
Support modesOnlineBusiness Hours, OnlineOnline
CertificationsSOC 2, GDPRSOC 2, GDPR
Data residencyGlobalGlobal

Key differences between Respondent and UserTesting

  • User satisfaction: UserTesting scores higher with a 4.1-star average.
  • Deployment: Respondent supports SaaS/Web/Cloud; UserTesting supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Respondent vs UserTesting vs Figma — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Respondent - Survey/ User Feedback Software
Talk to an expert
Talk to an expert
UserTesting - UX Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Respondent

Best for

Large Enterprises, Medium Business, Small Business

UserTesting

Best for medium to large companies seeking rapid user feedback on prototypes.

Choose if
  • You need quick, reliable user feedback for UX research and product development.
  • Your team includes UX researchers, product managers, or marketing professionals.
  • You want a simple, low-complexity setup with a user-friendly testing platform.
Consider alternatives if
  • You are a small startup or have a limited budget for UX testing tools.
  • Your organization requires extensive, responsive customer support.

Figma

Best for UX/UI teams needing real-time remote collaboration and versatile design tools.

Choose if
  • You require seamless real-time collaboration for remote UX/UI design teams.
  • You want an intuitive, beginner-friendly interface with advanced prototyping features.
  • You need a cross-platform tool with strong community support and scalable subscriptions.
Consider alternatives if
  • Your organization demands highly customizable billing and detailed account management.
  • You need extensive enterprise-level support with responsive customer service.

Respondent typically suits Large Enterprises and Medium Business. UserTesting tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Respondent is a survey software for collecting feedback on the go. It's fast and easy to use on all major devices and has the same great features as the desktop version, including automated ... Read More about Respondent

UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say ... Read More about UserTesting

This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB ... Read More about Figma

Entry Level Pricing

  • Not Available
  • Not Available
  • Starts from $12 , Billed Yearly

Free Trial Availability

  • No free trial
  • No free trial
  • No free trial

Spotsaas Score

What's this? ↗

8.5/10

9.7/10

9.8/10

User Ratings

Based on verified Spotsaas reviews

Best Company Size

Medium BusinessLarge Enterprises
Small BusinessMedium Business
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Respondent has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Respondent, UserTesting and Figma Compare on Features?

Total Features

10 Features

9 Features

8 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Respondent, UserTesting and Figma on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • Not Available
        • $12 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Figma Starter

          • 3 Figma and 3 FigJam files

          • Unlimited personal files

          • Unlimited collaborators

          Show more +

        • Figma Professional

          • Unlimited files and projects

          • Unlimited version history

          • Sharing permissions

          Show more +

        • Figma Organization

          • Everything in Professional, plus

          • Org-wide libraries

          • Design system analytics

          Show more +

        • Browse all pricing plans

        Pricing Page

        Respondent pricing
        UserTesting pricing
        Figma pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Not Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        ISO 27001

        Single Sign-On (SSO)

        ✓ Yes

        Multi-Factor Auth (MFA)

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🌐 Global
        🌐 Global

        Respondent vs UserTesting User Reviews & Rating Comparison

        User Ratings

        2.7

        (based on 251 reviews)

        Rating Distribution

        0

        0

        0

        0

        0

        782

        259

        44

        53

        125

        915

        169

        6

        0

        35

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is cautious across 251 reviews, with several recurring concerns in feedback.

        What buyers like

        • Mobile-friendly design
        • Fast feedback collection
        • Cloud access

        Common complaints

        • Limited offline functionality
        • Basic reporting features
        • May require internet access

        Buyer sentiment

        Users appreciate the platform's ease of use and earning potential but express concerns about customer support and test availability.

        What buyers like

        • Ease of use
        • Quick feedback collection
        • Reliable payments

        Common complaints

        • Customer support issues
        • Inconsistent test availability

        Buyer sentiment

        Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support.

        What buyers like

        • Ease of use
        • Collaboration features
        • Feature versatility

        Common complaints

        • Billing issues
        • Customer support challenges

        Pros and Cons

        • Respondent's mobile-friendly design allows for feedback collection anywhere.

        • Automated data collection streamlines the process for users.

        • Cross-platform compatibility ensures accessibility on various devices.

        • Limited offline capabilities may hinder some users.

        • Basic reporting may not meet all analytical needs.

        • User-friendly interface enabling quick sign-up and testing

        • Provides a platform for rapid user feedback and reviews

        • Legitimate platform that pays users reliably for participation

        • Inadequate customer support causing user frustration

        • Inconsistent availability of tests for participants

        • Real-time collaboration features that enhance remote team communication

        • User-friendly interface suitable for both beginners and experienced designers

        • Wide range of design functionalities including wireframing, prototyping, and asset creation

        • Billing issues including hidden fees and difficulties canceling subscriptions

        • Customer service challenges, especially around refunds and support responsiveness

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Allstate

        Allstate

        ebay

        ebay

        Huge

        Huge

        Microsoft

        Microsoft

        Expedia

        Expedia

        FamilySearch

        FamilySearch

        Uber

        Uber

        Zoom

        Zoom

        Buffer

        Buffer

        Media and Screenshots

        Screenshots

        screenshot

        1 Screenshots

        UserTesting

        5 Screenshots

        Videos

        No videos available.

        video-0

        2 Videos

        Alternatives

        Expand your shortlist

        Add another option to compare side by side

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Respondent or UserTesting?
        UserTesting edges out the other on user ratings (4.1 vs 2.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Respondent and UserTesting offer a free trial?
        Neither Respondent nor UserTesting currently lists a free trial.
        What is the starting price of Respondent vs UserTesting?
        Respondent starts at Contact for pricing. UserTesting starts at Contact for pricing.
        What are the top alternatives to Respondent?
        Top alternatives to Respondent include SurveyMonkey, QuestionPro, SurveySparrow, Couchsurvey, Inquisium.
        What are the top alternatives to UserTesting?
        Top alternatives to UserTesting include Figma, UXCam, UserX, UXtweak, UserZoom.

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