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Novocall vs InstaContact vs Bigin by Zoho CRM Comparison

Last updated:

Novocall

4.7(5 reviews)

Starting at $39 /Month

  • Large Enterprises
  • Medium Business

. Novocall, a powerful SaaS tool, is designed to help businesses increase their website conversion rates with the use of instant callbacks. Through this feature, companies can reduce the time and effort spent on email…

InstaContact

Starting at $49 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

InstaContact is a powerful, cloud-based CRM software for businesses who want to increase their direct sales. The intuitive software offers instant online quotes, plus lots of extra functionality such as the ability to ha…

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

Novocall leads on user satisfaction with a 4.7-star rating across 5 reviews.

Novocall vs InstaContact vs Bigin by Zoho CRM — at a glance

FeatureNovocallInstaContactBigin by Zoho CRM
Rating4.7 / 54.3 / 5
Reviews5119
Starting price$39 /Month$49 /Month$7 /User/Month
Free trial No Yes Yes
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessSmall Business
CategoryLead Capture SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/CloudSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, OnlineOnlineBusiness Hours, Online
CertificationsGDPR
Data residencyUSGlobalGlobal

Key differences between Novocall and InstaContact

  • Pricing: Novocall starts at $39 /Month, while InstaContact starts at $49 /Month.
  • Free trial: InstaContact offers a free trial; Novocall does not.
  • Deployment: Novocall supports SaaS/Web/Cloud; InstaContact supports SaaS/Web/Cloud.

Compare Novocall vs InstaContact vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Lead Capture Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Novocall - Lead Capture Software
Talk to an expert
Talk to an expert
InstaContact - CRM Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Novocall

Best for boosting conversions with instant website callback features.

Choose if
  • You run a small to medium e-commerce or SaaS website needing real-time lead engagement.
  • Your sales or customer success teams require quick lead response to increase conversions.
  • You want a simple, low-complexity widget easily integrated into high-traffic websites.
Consider alternatives if
  • Your company has low website traffic or minimal inbound lead volume.
  • You rely exclusively on asynchronous communication channels or need complex enterprise workflows.

InstaContact

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Novocall typically suits Large Enterprises and Medium Business. InstaContact tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

. Novocall, a powerful SaaS tool, is designed to help businesses increase their website conversion rates with the use of instant callbacks. Through this feature, companies can reduce the ... Read More about Novocall

InstaContact is a powerful, cloud-based CRM software for businesses who want to increase their direct sales. The intuitive software offers instant online quotes, plus lots of extra ... Read More about InstaContact

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $39 , Billed Yearly
  • Starts from $49
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial
  • Free Trial available

Spotsaas Score

What's this? ↗

Not Available

7.6/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.7

(5)

Best Company Size

Small BusinessMedium Business
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

InstaContact has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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How do Novocall, InstaContact and Bigin by Zoho CRM Compare on Features?

Total Features

0 Features

4 Features

10 Features

Unique Features

No features

No unique features

No unique features

Get Quote
Get Quote

Compare Novocall, InstaContact and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $39 , Billed Yearly
        • $49
        • $7 , Billed Yearly

        Pricing Plans

        • Pro

          • Automated Calls: 50

          • Call Forwarding

          • Call Recording

          Show more +

        • Team

          • Automated Calls: 150

          • Includes features of Starter plan, plus

          • Call Distribution to Teams

          Show more +

        • Business

          • Automated Calls: 350

          • Includes features of Team plan

        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Novocall pricing
        InstaContact pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🇺🇸 US
        🌐 Global

        Novocall vs InstaContact User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        4

        1

        0

        0

        0

        No reviews available for this product

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Users appreciate Novocall's effectiveness in increasing conversion rates through instant callbacks, though limited reviews restrict broader insights.

        What buyers like

        • Ease of use
        • Improved lead engagement
        • Responsive customer support

        Common complaints

        • Lack of pricing clarity
        • Limited feature set for enterprise needs

        What buyers like

        • Cloud-based accessibility
        • Instant online quotes
        • Email campaign management

        Common complaints

        • Limited offline capabilities
        • Basic reporting features
        • May lack advanced customization

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • Instant callback feature reduces lead response time

        • Flexible call scheduling supports high-traffic websites

        • Simplified widget technology for easy website integration

        • Limited information on pricing transparency

        • Potentially less suited for enterprises requiring complex workflows

        • User-friendly design enhances adoption rates.

        • Quick access to quotes accelerates sales processes.

        • Limited offline functionality may hinder some users.

        • Basic reporting may not meet all needs.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        SUTD

        SUTD

        Knorex

        Knorex

        Validus

        Validus

        No Customers information available.

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        No screenshots available.

        InstaContact screenshot

        1 Screenshots

        Videos

        video-0

        2 Videos

        No videos available.

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Novocall or InstaContact?
        Novocall edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Novocall and InstaContact offer a free trial?
        InstaContact offers a free trial. Novocall does not.
        What is the starting price of Novocall vs InstaContact?
        Novocall starts at $39 /Month. InstaContact starts at $49 /Month.
        What are the top alternatives to Novocall?
        Top alternatives to Novocall include InstaContact, 123FormBuilder, Tidycal, Leadtosale, Callspot.
        What are the top alternatives to InstaContact?
        Top alternatives to InstaContact include Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce, Thryv.

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