NICE inContact CXone vs Genesys PureEngage - Which Contact Center Operations Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	NICE inContact CXone (699) Get Quote Get Quote	Genesys PureEngage (213) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More	PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage ... Read More
Free Trial Availability	No free trial	Free Trial available
User Ratings	4.2 (2553)	4.4 (740)
	Get Quote	Get Quote

Software Demo

Demo

What Do NICE inContact CXone and Genesys PureEngage Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

NICE inContact CXone User Reviews & Rating Comparison

User Ratings	4.2 (based on 2553 reviews)	4.4 (based on 740 reviews)
Rating Distribution	Excellent 329 Very Good 260 Good 66 Poor 25 Terible 19	Excellent 139 Very Good 65 Good 8 Poor 1 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	Ticketmaster Quicken Property Guys

Media and Screenshots

Screenshots	No screenshots available.	3 Screenshots
Videos	4 Videos	2 Videos

Top Alternatives to NICE inContact CXone and Genesys PureEngage in 2025

Alternatives	uContact 4.9 Dialpad Contact Center 4.5 Callision	UJET 4.7 VCC Live 4.7 CxEngage 3.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Genesys PureEngage offers Free Trial, but NICE inContact CXone does not.

NICE inContact CXone is designed for Large Enterprises, Medium Business and Small Business.

Genesys PureEngage is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both NICE inContact CXone and Genesys PureEngage are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to NICE inContact CXone includes uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center, RingCentral Contact Center, CXone Personal Connection, i2x and CXInfinity.

Some top alternatives to Genesys PureEngage includes UJET, VCC Live, CxEngage, Vonage Contact Center, Genesys PureConnect, ipSCAPE, Pure Chat, SnapEngage, RingCentral Engage Digital and EngageOne Communicate.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

NICE inContact CXone vs Genesys PureEngage - Which Contact Center Operations Software Platform Is Better in July 2025?