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NICE inContact CXone vs Five9 Comparison

Last updated:

NICE inContact CXone

4.1(683 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…

View PricingRead Reviews

Five9

4.3(258 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…

View PricingRead Reviews

Five9 leads on user satisfaction with a 4.3-star rating across 258 reviews.

NICE inContact CXone vs Five9 — at a glance

FeatureNICE inContact CXoneFive9
Rating4.1 / 54.3 / 5
Reviews683258
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - iOS
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, Online24/7 (Live rep), Business Hours, Online
CertificationsSOC 2, HIPAA, GDPR, ISO 27001SOC 2, HIPAA, GDPR, ISO 27001
Data residencyGlobalGlobal

Key differences between NICE inContact CXone and Five9

  • User satisfaction: Five9 scores higher with a 4.3-star average.
  • Deployment: NICE inContact CXone supports SaaS/Web/Cloud; Five9 supports SaaS/Web/Cloud, Mobile - iOS.

NICE inContact CXone vs Five9 — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

NICE inContact CXone - Contact Center Operations Software

NICE inContact CXone

(699)
Talk to an expert
Talk to an expert
Five9 - Contact Center Operations Software

Five9

(291)
Talk to an expert
Talk to an expert

Free PDF comparison

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NICE inContact CXone vs Five9: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

NICE inContact CXone

Best for large contact centers needing scalable multi-channel engagement.

Choose if
  • You require a unified platform for managing multiple contact channels seamlessly.
  • Your organization needs robust real-time performance monitoring and analytics.
  • You operate a medium to large contact center with complex operational workflows.
Consider alternatives if
  • You are a very small business with minimal customer support needs.
  • You want a simple, out-of-the-box solution with minimal setup and customization.

Five9

Best for enterprise contact centers needing advanced multichannel and escalation features.

Choose if
  • You require robust multichannel customer engagement across devices and locations.
  • Your contact center needs advanced call queuing and escalation policies.
  • You want automated business rules to ensure consistent customer experience.
Consider alternatives if
  • You are a very small business with minimal call volume and simple needs.
  • You need a low-cost, out-of-the-box solution with minimal setup complexity.

NICE inContact CXone: Best for large contact centers needing scalable multi-channel engagement. Five9: Best for enterprise contact centers needing advanced multichannel and escalation features.

Description

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.12

(683)

4.34

(258)

Best Company Size

51-500 employees500+ employees
51-500 employees500+ employees
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Software Demo

Demo

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How do NICE inContact CXone and Five9 Compare on Features?

Total Features

5 Features

5 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare NICE inContact CXone and Five9 on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Pricing information not available

      Five9 pricing
      View detailed pricing
      View detailed pricing

      NICE inContact CXone vs Five9: Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      NICE inContact CXone vs Five9 Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes
      ✓ Yes

      GDPR

      ✓ Yes
      ✓ Yes

      ISO 27001

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes
      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      NICE inContact CXone User Reviews & Rating Comparison

      User Ratings

      4.12

      (based on 683 reviews)

      4.34

      (based on 258 reviews)

      Rating Distribution

      329

      260

      66

      25

      19

      188

      68

      17

      4

      14

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks.

      What buyers like

      • Multi-channel support
      • Real-time analytics
      • Scalability

      Common complaints

      • Complex setup
      • Pricing transparency

      Buyer sentiment

      Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks.

      What buyers like

      • Multichannel engagement
      • Call queuing and escalation
      • Unified agent communications

      Common complaints

      • Pricing transparency
      • Implementation complexity

      Pros and Cons

      • Comprehensive multi-channel customer engagement capabilities

      • Strong real-time performance monitoring and analytics

      • Scalable platform suitable for large and medium enterprises

      • Pricing is quotation-based and not publicly transparent

      • Implementation and setup can be complex and time-consuming

      • Robust multichannel engagement capabilities

      • Advanced call queuing and escalation policies

      • Unified communications across devices and locations

      • Pricing is quotation-based and not transparent

      • Implementation can be complex and resource-intensive

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Used NICE inContact CXone or Five9? Tell buyers what actually differs.

      Review NICE inContact CXoneReview Five9

      NICE inContact CXone and Five9 Customers

      Customers

      No Customers information available.

      Bsi financial services

      Bsi financial services

      Englishtown

      Englishtown

      Invenio Solutions

      Invenio Solutions

      Media and Screenshots

      Screenshots

      No screenshots available.

      CRM salesforce

      2 Screenshots

      Videos

      video-0

      4 Videos

      video-0

      2 Videos

      Top Alternatives to NICE inContact CXone and Five9 in 2026

      Alternatives

      JustCall - Contact Center Operations Software
      JustCall

      4.85

      Ring.io - Contact Center Operations Software
      Ring.io

      4.8

      3CX - Contact Center Operations Software
      3CX

      4.63

      JustCall - Contact Center Operations Software
      JustCall

      4.85

      Ring.io - Contact Center Operations Software
      Ring.io

      4.8

      3CX - Contact Center Operations Software
      3CX

      4.63

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, NICE inContact CXone or Five9?
      Five9 edges out the other on user ratings (4.3 vs 4.1). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
      Do NICE inContact CXone and Five9 offer a free trial?
      Neither NICE inContact CXone nor Five9 currently lists a free trial.
      What is the starting price of NICE inContact CXone vs Five9?
      NICE inContact CXone starts at Contact for pricing. Five9 starts at Contact for pricing.
      What are the top alternatives to NICE inContact CXone?
      Top alternatives to NICE inContact CXone include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.
      What are the top alternatives to Five9?
      Top alternatives to Five9 include JustCall, Ring.io, 3CX, Genesys PureEngage, Genesys PureConnect.