NICE inContact CXone vs 3CX Comparison
NICE inContact CXone
Starting at Contact for pricing
- Large Enterprises
- Medium Business
NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…
3CX
Starting at $175 /Year
- Large Enterprises
- Medium Business
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in th…
3CX leads on user satisfaction with a 4.5-star rating across 626 reviews.
NICE inContact CXone vs 3CX — at a glance
| Feature | NICE inContact CXone | 3CX |
|---|---|---|
| Rating | 4.2 / 5 | 4.5 / 5 |
| Reviews | 2,553 | 626 |
| Starting price | Contact for pricing | $175 /Year |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | — |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | Global | Global |
Key differences between NICE inContact CXone and 3CX
- Pricing: 3CX starts at $175 /Year. NICE inContact CXone pricing is not publicly listed.
- User satisfaction: 3CX scores higher with a 4.5-star average.
- Deployment: NICE inContact CXone supports SaaS/Web/Cloud; 3CX supports SaaS/Web/Cloud.
NICE inContact CXone vs 3CX — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for large contact centers needing scalable multi-channel engagement.
- You require a unified platform for managing multiple contact channels seamlessly.
- Your organization needs robust real-time performance monitoring and analytics.
- You operate a medium to large contact center with complex operational workflows.
- You are a very small business with minimal customer support needs.
- You want a simple, out-of-the-box solution with minimal setup and customization.
Best for flexible, cloud or on-premise contact center solutions for SMBs.
- You need a hybrid deployment option combining cloud and on-premise setups.
- Your team values an intuitive interface with advanced softphone capabilities.
- You operate a small to medium-sized customer support, sales, or IT helpdesk center.
- Your organization requires highly customized, enterprise-level telephony integrations.
- You lack readiness for cloud or on-premise infrastructure deployment.
NICE inContact CXone: Best for large contact centers needing scalable multi-channel engagement. 3CX: Best for flexible, cloud or on-premise contact center solutions for SMBs.
Description | NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone | 3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can ... Read More about 3CX |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  3CX has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare NICE inContact CXone and 3CX on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
NICE inContact CXone User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Users generally rate 3CX highly for its flexible deployment and user-friendly interface, though some desire clearer pricing and more advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
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Videos |  4 Videos | No videos available. |
Top Alternatives to NICE inContact CXone and 3CX in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, NICE inContact CXone or 3CX?
- 3CX edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do NICE inContact CXone and 3CX offer a free trial?
- Neither NICE inContact CXone nor 3CX currently lists a free trial.
- What is the starting price of NICE inContact CXone vs 3CX?
- NICE inContact CXone starts at Contact for pricing. 3CX starts at $175 /Year.
- What are the top alternatives to NICE inContact CXone?
- Top alternatives to NICE inContact CXone include uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center.
- What are the top alternatives to 3CX?
- Top alternatives to 3CX include uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live.