Stream Chat Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $499 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Stream Chat?
Stream chat is a cloud communication platform designed for businesses to communicate. It's a messaging service that allows businesses to engage with their customers face-to-face. Stream provides a complete business communication solution that allows businesses to connect strategically, protect sensitive information and engage with customers through one streamlined application.
Pricing
Starts from $499 / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2SSO & MFA supported
Data residency:Global
Stream Chat Screenshots
Stream Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Stream Chat
- Team types
- Large Enterprises, Medium Business
Why teams choose Stream Chat
Offers a complete business communication solution.
Prioritizes security for sensitive information.
Facilitates direct customer engagement.
Is Stream Chat right for you?
What buyers should know before shortlisting Stream Chat
Stream Chat offers a robust cloud communication platform tailored for businesses. Its focus on security and customer engagement makes it a strong contender in the market.
Stream Chat pros and cons
- Stream Chat pros
Offers a complete business communication solution.
Prioritizes security for sensitive information.
Facilitates direct customer engagement.
- Stream Chat cons
May not suit very small businesses.
Customization options are limited.
Ready to try it?
Get started with Stream Chat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Stream Chat side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of Stream Chat?
Stream Chat Pricing Plans
Startup
$499
/Month
Core & Key Features - Everything is included
Monthly Active Users (MAU)* - 10,000/mo
MAU Overage Rate - $0.08 per user
Concurrent Included - 500
Concurrent Overage Rate - $0.75 per concurrent
Show more +
Standard
Core & Key Features - Everything is included
Monthly Active Users (MAU)* - 25,000/mo
MAU Overage Rate - $0.06 per user
Concurrent Included -1250
Concurrent Overage Rate - $0.65 per concurrent
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Premium
$2,299
/Month
Core & Key Features - Everything is included
Monthly Active Users (MAU)* - 50,000/mo
MAU Overage Rate - $0.04 per user
Concurrent Included -2500
Concurrent Overage Rate - $0.55 per concurrent
Show more +
Enterprise
Core & Key Features - Everything is included
Monthly Active Users (MAU)* - 100,000+/mo
MAU Overage Rate - Custom
Concurrent Included - 5000+
Concurrent Overage Rate - Custom
Show more +
Weighing your options?
Not sure if Stream Chat fits your budget?
Stream Chat reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 3 reviews, with consistently positive feedback.
What buyers like
- User-friendly interface
- Comprehensive communication tools
- Secure messaging
Common complaints
- Limited customization options
- May require training
- Pricing may be high for small businesses
Are you using Stream Chat?
What users are saying
LS
Loring S
03/26/24
Excellent Product~ Easy to integrate!
It just took a couple of weeks to integrate. We love this product; it is easy to customize, and the best part is there is no limit to the number of ...
Read more
TG
Tess Gordon
05/05/20
Scalable, high-speed, secure, feature-rich, reliable chat infrastructure
Multi-tenancyThreads keep the discussion organizedDirect and Group ChatsSearch your messages & conversationsUnlimited number of live chat ...
Read more
TG
Tess Gordon
05/05/20
Scalable, high-speed, secure, feature-rich, reliable chat infrastructure
Multi-tenancy Threads keep the discussion organized Direct and Group Chats Search your messages & conversations Unlimited number of live chat ...
Read more
- See if Stream Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Stream Chat?
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
Data privacy is a critical feature of any software that deals with sensitive information. It refers to the protection of personal and confid…
Real-time chat is a software feature that allows users to communicate with each other instantly. It enables real-time messaging and conversa…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
Stream Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Stream Chat.
Certifications
Security features
Developer & data
Alternatives to Stream Chat
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Connect, Collaborate, and Conquer ...
Very Good
Stream Chat Support Options
Frequently Asked Questions About Stream Chat
Common questions buyers ask before choosing Stream Chat.
Stream Chat is a Cloud Communication Platforms. Stream Chat offers Chat (Messaging), Real-time Chat, Customer Engagement, Video Chat and many more functionalities.
Buyers commonly note the following limitations of Stream Chat: May not suit very small businesses.; Customization options are limited.; Pricing could be a concern for startups..
Some top alternatives to Stream Chat includes CometChat, Contus Fly, ChatCamp, ConnectyCube and Messenger Communication Platform.
Stream Chat offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Stream Chat is $499/Month
Ready to try it?
Get started with Stream Chat
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].