Microsoft Teams vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Microsoft Teams (1846) Get Quote Get Quote	Zoho Desk (4147) Visit website Visit Website *sponsored

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Microsoft Teams is the chat-based workspace in Office 365 for teams in businesses of all sizes. Use chat to keep everyone on the same page and bring your ideas to life faster, with audio ... Read More	Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More
Entry Level Pricing	Starts from $4	Starts from $7 , yearly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	9.3/10	9.7/10
User Ratings	4.3 (32097)	4.4 (3462)
	Get Quote	Visit website

Software Demo

Demo

How do Microsoft Teams, Zoho Desk, Zendesk Support and Tidio Helpdesk Compare on Features?

Total Features	12 Features	27 Features
Unique Features
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What Do Microsoft Teams, Zoho Desk, Zendesk Support and Tidio Helpdesk Cost?

Pricing Option
Starting From	$4	$7 , yearly
Pricing Plans	Not Available	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Visit Website

Microsoft Teams vs Zoho Desk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	4.3 (based on 32097 reviews)	4.4 (based on 3462 reviews)
Rating Distribution	Excellent 1661 Very Good 149 Good 27 Poor 4 Terible 5	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19
Expert's Review generated by AI	Microsoft Teams stands out as a top choice for real-time collaboration and communication, with a plethora of features that enhance productivity. Users appreciate its seamless integration with ...Read more	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more
Pros and Cons	Pros and Cons of Microsoft Teams Seamless integration with other Microsoft 365 applications for efficient collaboration. Easy communication through calls, meetings, group chats, and file sharing. User-friendly interface and intuitive design for easy handling. Efficient workflow and coordination within the MS architecture platforms. Newcomers may find the richness of features and customizations complex without adequate support. Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.	Pros and Cons of Zoho Desk Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	SA Power Networks energizes ME and the Bees Lemonade TREK Bicycle	NHS Rogers ESSILOR

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots
Videos	5 Videos	4 Videos

Alternatives

Alternatives	Flock 4.5 CollaborateCloud Zoho Connect 4.5	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zoho Desk offers Free Trial, but Microsoft Teams does not.

Microsoft Teams is designed for Large Enterprises, Medium Business and Small Business.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Microsoft Teams Starts at $4/User/Month whereas for Zoho Desk Starts at $7/user/month when yearly.

Some top alternatives to Microsoft Teams includes Flock, CollaborateCloud, Zoho Connect, Zoho Cliq, ClickUp, Workplace, Cisco Webex Teams, mi.team, Google Workspace, Teams.cc by 500apps and Teamwork Chat.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Microsoft Teams vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk - Which Tool Fits Your Business?

Microsoft Teams

Zoho Desk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Microsoft Teams, Zoho Desk, Zendesk Support and Tidio Helpdesk Compare on Features?

Total Features

Unique Features

What Do Microsoft Teams, Zoho Desk, Zendesk Support and Tidio Helpdesk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Microsoft Teams vs Zoho Desk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Microsoft Teams

Pros and Cons of Zoho Desk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure