ManageEngine ServiceDesk Plus vs Hipporello Comparison
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Hipporello
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Hipporello is a service desk software designed for small tech businesses. The cloud based application has all the features that staff needs, including an intuitive and well-organized interface, email ticketing, Knowledge…
ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.2-star rating across 351 reviews.
SpotSaaS Analysis
ManageEngine ServiceDesk PlusHipporello
The core difference between ManageEngine ServiceDesk Plus and Hipporello lies in their focus areas; ServiceDesk Plus is designed for comprehensive IT service management, while Hipporello emphasizes customer support and ticketing solutions. Ideal buyers for ServiceDesk Plus are IT departments seeking robust service management tools, whereas Hipporello is suited for businesses looking for a user-friendly customer support platform.
- Comprehensive IT service management - Asset management capabilities - Incident and problem management features - Customizable workflows - Integration with various IT tools - Reporting and analytics functionalities
- User-friendly customer support interface - Ticketing system for managing inquiries - Collaboration features for team support - Customizable forms for client requests - Integration with popular communication tools - Focus on enhancing customer experience
ManageEngine ServiceDesk Plus vs Hipporello — at a glance
| Feature | ManageEngine ServiceDesk Plus | Hipporello |
|---|---|---|
| Rating | 4.2 / 5 | — |
| Reviews | 351 | — |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | HIPAA, GDPR | — |
| Data residency | US | Global |
Key differences between ManageEngine ServiceDesk Plus and Hipporello
- Free trial: ManageEngine ServiceDesk Plus offers a free trial; Hipporello does not.
- Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; Hipporello supports SaaS/Web/Cloud.
ManageEngine ServiceDesk Plus vs Hipporello — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. Hipporello tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | Hipporello is a service desk software designed for small tech businesses. The cloud based application has all the features that staff needs, including an intuitive and well-organized ... Read More about Hipporello |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ManageEngine ServiceDesk Plus and Hipporello Compare on Features?
Total Features | 6 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare ManageEngine ServiceDesk Plus and Hipporello on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✓ Yes | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
ManageEngine ServiceDesk Plus User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Common complaints
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  16 Screenshots | No screenshots available. |
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Videos |  3 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ManageEngine ServiceDesk Plus or Hipporello?
- ManageEngine ServiceDesk Plus edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ManageEngine ServiceDesk Plus and Hipporello offer a free trial?
- ManageEngine ServiceDesk Plus offers a free trial. Hipporello does not.
- What is the starting price of ManageEngine ServiceDesk Plus vs Hipporello?
- ManageEngine ServiceDesk Plus starts at Contact for pricing. Hipporello starts at Contact for pricing.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
- What are the top alternatives to Hipporello?
- Top alternatives to Hipporello include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.