LiveChat vs Branch Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
Branch
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Branch is the perfect solution for instant payments to any workforce. The software enables teams, small businesses, and medium companies to collaborate productively, by managing conversations in real-time. You can use th…
LiveChat leads on user satisfaction with a 4.3-star rating across 684 reviews.
LiveChat vs Branch — at a glance
| Feature | LiveChat | Branch |
|---|---|---|
| Rating | 4.3 / 5 | 3.6 / 5 |
| Reviews | 684 | 74 |
| Starting price | $16 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Payment Processing Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between LiveChat and Branch
- Pricing: LiveChat starts at $16 /User/Month. Branch pricing is not publicly listed.
- Free trial: LiveChat offers a free trial; Branch does not.
- User satisfaction: LiveChat scores higher with a 4.3-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Branch supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
LiveChat vs Branch — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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LiveChat vs Branch: Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for instant workforce payments combined with remote collaboration tools.
- You need to pay your workforce instantly and efficiently.
- Your team requires real-time communication and remote meeting capabilities.
- You are a small or medium business seeking a simple, integrated payment and collaboration hub.
- You require transparent, fixed pricing available upfront.
- Your organization needs extensive customization for complex enterprise workflows.
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. Branch: Best for instant workforce payments combined with remote collaboration tools.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | Branch is the perfect solution for instant payments to any workforce. The software enables teams, small businesses, and medium companies to collaborate productively, by managing ... Read More about Branch |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  Branch has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do LiveChat and Branch Compare on Features?
Total Features | 8 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat and Branch on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
LiveChat vs Branch: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
LiveChat vs Branch Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
LiveChat User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate Branch positively for its payment and collaboration capabilities but note limited pricing transparency. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
LiveChat and Branch Customers
Customers | No Customers information available. |  Uber  Domino's  Supercuts |
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Media and Screenshots
Screenshots |  7 Screenshots |  2 Screenshots |
|---|---|---|
Videos |  3 Videos | No videos available. |
Top Alternatives to LiveChat and Branch in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or Branch?
- LiveChat edges out the other on user ratings (4.3 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and Branch offer a free trial?
- LiveChat offers a free trial. Branch does not.
- What is the starting price of LiveChat vs Branch?
- LiveChat starts at $16 /User/Month. Branch starts at Contact for pricing.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to Branch?
- Top alternatives to Branch include WePay, SuperPay, InvoiceCloud, SwipeSimple, Paytiko.