LiveAgent vs Zest Comparison
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
Zest
Starting at Contact for pricing
- Free Trial
- Individuals
- Medium Business
Zest is the perfect solution to efficiently manage customer queries while providing relevant video messages and chats. Previously, it was challenging to offer a clear 1:1 understanding to clients via chat or emails. Now,…
LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.
LiveAgent vs Zest — at a glance
| Feature | LiveAgent | Zest |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 1,542 | — |
| Starting price | $15 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Medium Business, Small Business |
| Category | Help Desk Software | Customer Self-Service Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between LiveAgent and Zest
- Pricing: LiveAgent starts at $15 /User/Month. Zest pricing is not publicly listed.
- Target audience: LiveAgent is built for Freelancers / Consultants and Large Enterprises, while Zest targets Individuals and Medium Business.
- Deployment: LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Zest supports SaaS/Web/Cloud.
LiveAgent vs Zest — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Individuals, Medium Business, Small Business
LiveAgent typically suits Freelancers / Consultants and Large Enterprises. Zest tends to fit Individuals and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | Zest is the perfect solution to efficiently manage customer queries while providing relevant video messages and chats. Previously, it was challenging to offer a clear 1:1 understanding to ... Read More about Zest |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
Spotsaas ScoreWhat's this? ↗ | 9.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, streamlining customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Some users find LiveAgent’s interface less modern or intuitive compared to newer customer support platforms with more refined UX/UI.
- Compared to tools like Zendesk or Intercom, LiveAgent currently lacks advanced AI-driven automation, chatbots, and machine learning capabilities.
- While well-suited for SMBs, large organizations may find LiveAgent’s infrastructure less capable of handling complex, high-volume, or multi-department workflows at scale.
No alternatives guidance available yet.
Software Demo
Demo |  Zest has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do LiveAgent and Zest Compare on Features?
Total Features | 25 Features | 3 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveAgent and Zest on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
LiveAgent User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  14 Screenshots | No screenshots available. |
|---|---|---|
Videos |  5 Videos | No videos available. |
Top Alternatives to LiveAgent and Zest in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveAgent or Zest?
- LiveAgent edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveAgent and Zest offer a free trial?
- Yes, both LiveAgent and Zest offer a free trial.
- What is the starting price of LiveAgent vs Zest?
- LiveAgent starts at $15 /User/Month. Zest starts at Contact for pricing.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.
- What are the top alternatives to Zest?
- Top alternatives to Zest include ActiveChat, LiveAgent, Justclarify, Casengo, SupportChamp.